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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Smooth experience. I will recommend, great price and fast shipping!
Polite helpful customer service. Fast delivery. We are very satisfied.
It was a little hard to fill in my prescription on the order page, had to get help. I did get the correct lenses.
I'm just waiting for my rebate now. I mailed it in the day after I received my order.
Easy to order, good quality and fast shipping. I recommend lens.com to everyone who wears contact lenses.
Still waiting on rebate or it would have been 5 star
Same products I got from Walmart's Vision Center, which last order from them took almost five weeks to arrive. My Lens.com ordered arrived in apx a week and I saved a little money. Downside is I had to pay up front and file for reimbursement from my vision insurance.
I was overcharged for the lenses. After calling a couple of times, I was finally told they will credit me the extra charge.
I have never gotten the amount.
This is not a company I would order from again.
Easy to order - but the shipping was slow. I believe that was more the USPS service and not the company
I love my contacts! Good fitting, they are the right ones. Color met my expectations.
I ordered +4.50 and received - 4.50. I called and spoke to a snotty jerk who insisted that I send the wrong ones back before sending the correct lenses. What am I supposed to do in the meantime? #1. They knew and could see that they sent the wrong ones; there fault. #2 I have sent in for the rebate many times and never got one, not one time. I sent the wrong ones back for a refund and have not received the money. I now have a new and much better company to buy from.
Best price I found anywhere, online or in-store. Shipping was super fast
My contacts shipped way later than the promised shipment window and arrived in poor condition. Then I immediately submitted my rebate form and have yet to receive my rebate even though it has been 5 months. They cannot give me a date for when it might arrive. If I had known my experience would be this bad, I would just have ordered elsewhere. Please do yourself a favor and don't buy your contacts from Lens.com. I don't want anyone else to have the experience I have.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members