Glendale, CA 91203, USA
Tel: (800) 773-0888
I purchased a non profit package from Legal Zoom. I was told They would register me with the state and provide a questionnaire for the IRS portion of the process and a guide to help.That all I had to do was provide information and they would do the rest and it would be a simple process. And here I am on hold with the Secretary of State to get an official copy that apparently only I can get from the State, which is NOT what I was told when I purchased their assistance. They send out emails saying they need information when they don't and when you call them to inquire, they aren't aware of an issue when there is on. The customer service folks can only read off a script and when you ask for information off their script, they are lost. I paid for guidance and instruction, not this noninformative and nonhelpful customer service and lack of doing what they said.
Once upon a time this was a very reliable comprehensive place for basic needed legal documents. However that is no longer the case. I strongly urge others to go elsewhere. I've been a subscription member for 6 years and it proved to be a complete waste of my money.
I ordered two very basic docs. A basic Living Will(Advance Directive) and a Basic Power of Attorney on May 2, 2019. These were paid for and clearly show in the Orders Section of my account. The will was delivered on the 4th, but the other document was scheduled any time between the 4th and the 7th. The system showed the document was in process and under review etc.
Imagine my surprise to find out today that they are now claiming they never got my questionnaire from their system. This questionnaire is in their system and isn't an outside document software transfer. If their system lost it, then why the "in Process and review information, " I was being given? They were full of excuses today but they have a huge hole in their system accountability. They took money for an item they claim got lost and yet they wouldn't have even known that if I hadn't called today looking for it. Ultimately the only thing that matters here is the fact they had an open order that was passed its latest delivery date and no one their knew it until I called.
Boy, that's Legal Bookkeeping that should make anyone run away from this company.
I used Legalzoom.com to register a trade mark. It was super easy.
Last week I used legalzoom.com to start a non profit. It was already accepted and recognized by the state. Nice!
They have attorneys to help with the process. They provided a registered agent , also. They've been super helpful.
The process has been worry free.
Here's my update...
Apparently I paid over $1000 for quick service. I wasn't in a rush but they presented the platinum package as the package that does it all. But they only did the most basic stuff. I could have paid $300 something for the service I got only it would have taken longer.
Now I'm learning I still have to pay extra for them to complete the process. I explained to several people on the phone that this is my first non profit and I was paying for everything to be done for me. But not once did they inform me that I wasn't getting the completed job done. They didn't tell me that I had to create my own by laws. They didn't tell me I had to fill out the long 501c3 application by myself.
I explained that I wanted to apply for grants. They didn't tell me I could do that without the non profit status. Nobody mentioned that in order for it to be successful I'd have to hire an accountant.
I paid for their legal packages and business pro add ons. For what? I would still have to pay a fee to the lawyer.
My package came all unorganized. There's no explanation as to what each document is for, what I need them for, or how to keep them. They sent me a general book about how to start a non profit after I already paid them over $1000 . But the book doesn't even pertain to me because the laws are different in California. It's stated all over the book that I have to purchase the version for California.
I went to the California endowment today and learned that I could only get help if I don't have a non profit.
In order to apply for grants I have to register for accounts with three different government websites. The questions are not understandable. Half of it doesn't seem to pertain to me. I have all kinds of document deadlines and no idea how to fulfill them.
This is all such a dream killer!
I ordered a simple Last Will and Testament on February 14, 2019 and was supposed to have this document no later than February 18th, 2019. It is now April 15th, and I am on hold again with customer service looking for my documents! I have called numerous times with promises of action, but unfortunately, this has created more problems. April 11th my original order was cancelled as information I had entered was not duplicated on their format. A new order was placed on the 11th and I completed the information again on the 12th and submitted. Once again this is stalled as it shows payment is due on this order. I have already paid for a product I never received and was told to disregard the notice. Brings us up to date on April 15th, 2019 and again on hold with customer service trying to find my documents! I used Legal Zoom as a quick way to put together a legal Last Will and Testament after I found out I have terminal stage 4 cancer. I would have been ahead of the game going to attorney from day 1, no hassles, no headaches and have a will in place. So the customer representative just came back after 10 minutes on hold and has no reason why this is held up again and cannot override the system to show the will has been paid for. I just requested a full refund and I will go to my attorney and have this drawn up.WASTE OF TIME, MONEY, AND NUMEROUS HEADACHES! NEVER RECOMMEND TO ANYONE.
I gave them $295, then $683. It's been 4 months with the back in forth. I have been waiting for my refund because I dont like their business and it's been taking a while just to start my business so I cancelled my order and been. Everytime I call legalzoom I am on hold for a very long time. They keep giving me a store credit. I dont want a store credit give me my money back please.
I registered a company through legal zoom ,and as everyone knows that you can be your own registered agent. They proceeded to call me numerous times and email about 30 times in the last few months after me telling then I do not need their services. I am not sure how but they just took 400 out of my account without me authorizing it. Truly disappointed at how low a lot of these companies are going these days. No integrity and character..stay away from these guys for sure.
In the first part of the info they do mention the additional $159 that you will be charged. But when you are looking at your final cart the price tag shows $0 with a note (Will not be charged until filed with State). Very misleading with the 0 dollar sign.Then on top of that they charged us $249. I called in and got the extra $90 reversed. Not happy with being misled like that on both accounts.
I contacted and contracted LegalZoom to form an LLC for me. Unfortunately, a mistake was made on the initial filing and an amendment was filed. I was sent form via email and promptly filled the forms and send them to LegalZoom. I called the same day faxed the documents back to them. I was informed they had the documents. The next day, I followed up and was again told the documents were there and being processed. Three days later I received a call informing me they still needed the documents. I asked why I had been told they received the necessary documents and now need them. The agent could not answer the question and I then asked for a manager to call me. It is now a week later and I still have not heard from management at LegalZoom and I found out today, in spite of emailing the documents earlier this week, they had AGAIN not been received even tho a agent told me on 4 days ago they were in receipt of the documents. I asked again for a manager and was told again it would take up to 3 days for a manager to call me. This is frustrating. I paid for expedited service for the original service and now, a month later nothing has been resolved and I can't open my new business and I am losing thousands of dollars a day. Thanks for nothing LegalZoom. The worst part is the request for a manger to call me back and being completely IGNORED!
If you want your business to be a success, do NOT use LegalZoom. They have been stealing from me for years and ignore my requests to end service. My only option now has been to notify my bank of their fraud and if I want to recoup my money I would have to take them to small claims court.
I called Legal Zoom and requested to change my sole proprietor to a PLLC. I specifically stated I do not want a new EIN requested. The sales rep told me that would be no problem at all & he would refund that fee.
Then, I called back to confirm some information & the other individual confirmed that a new EIN would not be requested.
However, they requested a new EIN. I have spent 2 hours on the phone with Legal Zoom requesting guidance and assistance and they're unable/unwilling to answer my questions or provide any guidance on resolving this issue. I paid extra to expedite formation of the LLC and am left spending hour and hours & money trying to get an answer.
Do not waste your money on this service. It's easier to fill the forms out yourself and you know as much as they do as the individuals at Legal Zoom are unable to answer any follow up questions.
Legalzoom did absolutely nothing to dissolve my non profit! In Michigan, you have to get approval from the attorney general and then file the dissolution with LARA. All of which I did on my own. Legalzoom said I needed to do that before they could move forward with the dissolution. I also started this process in September and In December I noticed my case was still not moving forward after several phone calls. It was discovered there was a glitch in their system holding up my case. I finally received the docs from Legalzoom saying the dissolution was complete but the docs they sent ARE THE DOCS I FILED WITH THE STATE!! When I asked for my money back they refused. I do not recommend this service to anyone and you can be sure I will tell everyone I know to never use them!
LegalZoom has a great concept and what appears to be good customer service. However, it is my experience that my company will NEVER use their services again! First off, my company did our research to find an experienced company to fulfill our needs. In the beginning we chatted with a represented via computer and was treated as though our business was not wanted for the particular service. We brushed it off and went with a different company and decided to use LegalZoom for other needed services. As the transaction continued, we thought it would be a smooth and delightful transaction but was served a headache instead. We did everything that we could to be proactive. We checked on our account day in and day out to see if there was any hold ups and if we could provide assistance at moment's notice. We received an email saying that there was a delay in our order and so we called in and the rep advised us that he didn't know why the system gave us the email because there was nothing wrong with our order and we offered to provide him with extra information just in case LegalZoom may need it to process our order. Within 4 days our account continued to show no movement and Delays. So out of good faith we called in to check for an update and was told that they were having problems behind the scenes with our account. We asked why they did not communicate this to us as we were more than happy to help them resolve any concerns they had ran into. In addition to this, we informed them that the system was saying something totally different on our end. This led us to believe that they were providing their customers with false information about the movements of their (the customer's) accounts. They simply could not provide an answer and when asked to get to a supervisor the rep informed me that I would have to contact the supervisor via email after we had paid this company about $500. In short, we never got to a supervisor, instead we got hung up on 3 times and told that they were sorry about our experience when all we wanted was some affirmation that our business was getting taking care of. We trusted LegalZoom to handle our accounts for our business and in return we was left with a bitter taste in our mouths. We trusted LegalZoom to provide us with superior service especially when we forked out $500 to this company for the best package they had. Unfortunately, they were not able to deliver. So we canceled our order. To make matters worse the next rep we spoke to about cancelling our order informed us that they were having system issues and our cancellation confirmation and refund will be sent to us. Nevertheless, we gave them the benefit of the doubt and waited until the next day to see if they would deliver on their word. The next day came and no form of communication about the cancellation or refund was communicated to us. Again, we called to get some insight on the mishaps of the account just to get told that they do not know what we were talking about and the rep started to inform us of prior incidents on our account that had nothing to do with our order cancellation and told us that our refund was on the account in a form of a store credit! Mind you that this transaction took place recently and nothing had been processed. Again, we were hung up on 4 times after requesting to speak with the higher ups about our concern. After a little over an hour and a half we was refunded our money. To be honest with those who read thisBeware of this company for 8 reasons:
1. They do not value new clients businessyou are just another number.
2. Communication is not a value that they embody.
3. They seem to be very unorganized.
4. The frontline associates do not have a clue on how to help you. It doesn't seem like they are given much training to help you as a customer.
5. Their interest is not in the best interest of your business.
6. Upper management is not available for customers to talk with.
The next two points are simply facts. We took our business elsewhere and where able to get done what we were going to pay LegalZoom for 10 times less that what LegalZoom was charging us!
7. They are overpriced.
8. They are a headache to deal with.
We are happy to say that are business is with Northwest Registered Agents and they from beginning to the end were extremely helpful, knowledgeable and more importantly, DID NOT once pressure us into buying anything from them. They were simply there to offer us guidance and truly propel our business forward. We just want to be clear, before this incident we had no relationships with Northwest Registered Agents and are not getting paid to saying this. They were a great help and we felt like they genuinely cared for what we were trying to accomplish without all of the headache! What's more, they helped us without us paying them a dime for the services we were being charged from LegalZoom. This is our experience, our opinion and It is truly up to you to decide if LegalZoom is for you BUT for us we would NEVER give LegalZoom our business now or in the future.
I hired Legal Zoom to be our registered agent. Our new renewal notice came, and I noticed they had nearly tripled the price from last year. I hired someone else for $99 (instead of $399 legalzoom was charging.) I notified them to cancel on Dec 11, 2018, they refused. I notified them again on Dec 27, they again refused. I notified them in writing on Jan 1. My renewal date is supposed to be January 3, but they charged me 6 days early so they could rip me off for $400 by refusing to cancel my service. I have filed a BBB complaint against them since changing the due date was done deliberately to steal money from a customer instead of allowing the customer to cancel. Do not do business with these theives under any circumstance.
UPDATE- I have now been going round and round with them for over a month. They will not respond to emails at all.
My mother created a will using LegalZoom. She died over two months ago, at which time I requested her will from LegalZoom, and still, over 60 days later, have received no legitimate will. When she passed, I called and spoke with a LegalZoom representative and requested a copy of my mom's will be e-mailed to me. I was told that it would be no problem and was asked to e-mail my request and attach a copy of my driver's license and her death certificate. I followed the instructions of this represntative and did as he requested, sending a copy of my personal driver's license and my mother's death certificate. I received a response that, upon review of the document, I was not named the executor of the will and that only that person could request the will. So, knowing that my mother had named her brother as executor, I asked that he request the will and send a copy of his driver's license and my mother's death certificate. After the initial request for a will at the end of September, now, the end of November, he has finally received an unsigned, undated will, with the representative stating that they "have no access to the signed document." What does that mean? Is there a signed document? And if so, who does have access to it? Any legal adviser would know that an unsigned will might as well be a piece of toilet paper. It has no legal legitimacy in any probate court. And this is after routinely waiting 2-3 weeks for responses to email requests, and after being told "2-3 days" several times on the phone over a nearly eight-week timespan. When my uncle complained to LegalZoom that they were not responding and not helping, they said that they had to review the document to make sure he was the executor. And then again a later excuse that it was very important for them to verify who they were sending the document to. It took them one day to determine that I was not named the executor, but weeks to confirm that my uncle was in fact named executor of the will. And to send him an unsigned and undated version. Thanks for making this process as absolutely painful and difficult as possible. Because it has almost been three months since my mother passed and we have not been able to access her will or even determine for certain that she had one, my sisters and I (all ages 21-30) are having to go through the process of having to appoint me the administratrix of my mom's estate, while we pay all of her expenses out-of-pocket. I have consulted a lawyer for legal advise, and if a will does eventually turn up somewhere, my sisters and I have to start the whole process over again. Thanks a lot, LegalZoom! Oh, and not to mention that this illegitimate business has a copy of my driver's license and all of the sensitive information in my mom's death certificate... and for what? I would understand needing that info to provide someone's will. But I don't understand requesting all of this personal info then sitting on it while not completing requests. What are you really in business for?
They placed their email in my state filing instead of mine. Notices for state annual renewals were sent via email to them not me. I had to re-instate the business with the state at a cost of $750. They refused to admit their error and blamed me. Sad customer service. AVOID!
I signed up to get an LLC package and opted for a payment plan of $136 a month over a 3 month period of time. I was charged a separate charge of $249 that I did not authorize! I made several calls and sent several emails with not response or help. I did how ever talk too 2 different people and was explained that it was a regeistered agent fee. One that's not included in the payment plan that I agreed to and authorized! Now I was also told that $100 of the was for a business license fee from their sister company. When I called them they told me it would cost $299 extra to get the license. All they told me wa go to the tax collectors office and get it there. I was charged $100 for some stupid advice that didn't do a thing to help as everyone knows that's where you have to go! I told them I don't want that service and wanted to be refunded for the charge. I also explained the basic registered agent fee would be fine but not the other stuff and I was told I had to contact the state about it! I want my money refunded for the crap charges the fraudulently made to my account and did not authorize! I filed a complaint with the better business and I'm going to file a complaint with my bank and I'm going to contact the sheriffs department and report them for making fraudulent charges as well if they do not fix what they did! I clearly agreed to the 3 payments not the $249 2 days after the first payment was made! Ya and I never got my company seal as it was included in the package that I am paying for!
This company is a scam they took money out of my account without your permission. The manager is Alex he is a liar. He took money out of my account twice. Sept 2017 and when i called to complain. The first time she said that it was for extra services. I said I did not want so she put the money back into my account. There was no outstanding bill. Sept 2018 they took out $132.99 and said I still owed them this money and it was a computer glich and they did not receive the final payment which made the total amount $500.00 for some papers they typed. There is nothing Legal about this company. My bank has put a complaint in for fraud. They have kept my banking info for two years and the bank said that it was illegal to keep a customer account that long. They never gave me any statement letter or phone call. They lie in wait to rob your bank account. I am also filing a complaint with the IRS regarding there procedures and have them audited. Please do not trust this company
Frustrating services and bad quality,It is absolutely fraud. pathetic customer service.It needs to be shut down.Beware anyone who uses this, They are dealing in fraudulent practices.no follow ups to see how is the product is working if I am happy or unhappy truly sad customer relationship. Stay away!I am happy or unhappy truly sad customer relationship.
Shame on you, Poor service and a rip-off! I'm disappointed with their customer service.I am happy or unhappy truly sad customer relationship.They are dealing in fraudulent practices, shameful services.
I didn't receive any response for more than weeks for which i had to shift on some other services. It is absolutely fraud, never refer to anyone for this, bad customer service , money and time wasting site really bad service not going to recommend to anyone, frustrating services and bad quality.
Beware of Companies Posing isn't there a law against this Don't call them.Poor service and a rip-off! I'm disappointed with their customer service.Fast response is what they promise but i am shocked to see their bad service. I have been scammed by this company.
Very poor management, never refer to anyone for this. Don't call them. It is absolutely scam; I had a very frustrating experience with this company. The website was very late in replying me. Absolutely pathetic customer service.
The most skilled employees are the slick salesmen, not the lawyers. They bait-and-switch to sell you the most expensive products, offer little justifications other than "this is required by fed/state law". "Registered Agent" is perfect example of hooking you into recurring payments. They set themselves up with the state to receive correspondence on your business. If you want to cancel the recurring charge, you have to file the revised paperwork with the state, and they won't help you, saying, "we're not familiar with the laws in all 50 states". When forced to explain legal terms, they are condescending, and stingy with information. Their Website advertises "Setup your business in 7 to 10 days" It actually took 6 weeks, because they misfiled papers, failed to contact us when papers were approved, and blamed it on delays in the state/fed government.
Worst experience ever!!! They will sit on your documents, say there are delays with your govt agencies, and give you any excuse to make you think it is not their poor service.
Don't call them. It is absolutely scam, I had a very frustrating experience with this non-responsive company that seems to do nothing but be intent on ruining reputations.bad experience, no customer service.
Customer Questions & Answers
Votes Thanks for voting!
Hi Carol, we also offer legal plans where you can speak directly with an Attorney that can help with any advice or legal questions about your trust. Contact us directly at 1-866-738-2980. We are happy to help get you started.
Votes Thanks for voting!
Hi Jason, we are happy to assist you and talk about our LLC packages & process anytime. Feel free to email us directly via firstname.lastname@example.org.
Votes Thanks for voting!
Hi Analisa, we are here to help and happy to answer any questions or concerns. Feel free to contact me directly via email@example.com.
Votes Thanks for voting!
It is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We are constantly striving to ensure the satisfaction of each customer & we are willing to review any concerns for resolution. Please feel free to reach out to the social media manager directly via firstname.lastname@example.org.
Votes Thanks for voting!
Votes Thanks for voting!
Today is July 20. 8am. I called Legal Zoom's phone support 800 773 0888 AGAIN. I got the same automated response that their agents are busy. I waited for several minutes. Nada. Left my return call number. lets see if they will call back. Really? at 8 am and everybody is busy to take a call. I understand they start the help line at 5 am. Still, they do not return calls. Since a Legal Zoom staffer monitors these pages, I might as well ask my question here: I recently filed an application for incorporation in CA. I got the paperwork from the Sec of State. It says its been filed. The information at the Sec of State website says my Corp is active. I understand I am to pay the State an $800 registration fee. When am I suppose to pay this. Nobody's billing me yet. I agree w Stan L. LZ is a great idea but poor executed.
Votes Thanks for voting!
Hi Philip, we are happy to discuss our packages & pricing anytime. Please feel free to contact us directly via email@example.com.
Votes Thanks for voting!
Hi Andres, yes we can assist you with both dissolving your current LLC and the filing of your new LLC. Please feel free to email firstname.lastname@example.org with any questions or concerns, thanks.
Votes Thanks for voting!
Hi Adam, it is LegalZoom's goal to provide its valued customers with exceptional service during every interaction. All comments and experiences are important to us; we appreciate and welcome feedback. We have many satisfied customers and we are very happy to answer any questions or concerns. Please feel free to call us at 1-800-733-0888.
Votes Thanks for voting!