LegalZoom

I revised my Power of Attorney 3 times without any problems. I did call and speak with customer service people twice and they were very good at resolving issues I brought up. This isn't the first time I've used legalzoom and won't be the last! I was also introduced to the Legal Advantage Plan and have used that twice. I highly recommend LegalZoom...

I paid legal zoom 159.00 to dissolve/close my business. They closed my business but continued to charge me to maintain it. I'm being charged 29.99 a month for business advantage pro renewal, 548.00 a year for essential compliance, tax preparation, advisory package renewal and 159.00 a year for registered agent renewal. There is no way for them to provide any of these services on a business that is closed/inactive, so I don't know why they're still drafting my account for these services. Also they charged these bogus fees to my expired BOA debit card. I'm not sure how BOA managed to let that happen. Don't use Legal Zoom! They over charge for everything and as often as they can. Don't let them do automatic bank drafts from your bank account. Don't do it; you'll be sorry. Now I have to try to work with them, the bank, the better business bureau and the state to get my money back. Ugh, this is just a wast of my time. I hate Legalzoom!

Any other company would be better than legalzoom. I was tricked into signing up for the registered agent service and was charged without them telling me how much it would cost. Then I paid extra for rush delivery for a document that I received 2 weeks earlier by email. The customer service rep was rude and unhelpful. Never using them again. It cost me a total of over $1300, I would've paid less if I got it done with a lawyer.

Their workflow system to get everything together is a mess. Their communication is poor, you can't reach your selected advisor directly because "they have hundreds" of clients per advisor. Well, that's understandable, but then make your user interface/workflow for tax preparation stronger to inform the user status and actions.

If you go with their tax package, DO NOT BUY IT until it is tax time itself, because there is only a 60-day window for tax cancellation. For my case, I purchased in August. Big mistake. The tax preparation come April was a mess, to the point that I took control back and did my own taxes.

After talking with their billing, it was a too-bad-so-sad from them, and that I will have to honor my year long commitment. $700 put in so far and $400 to go with no tangible results. Their emails are elusive in what is missing, and information is sometimes conflicting. USE TURBO TAX INSTEAD.

If I could give zero stars, I would. This company is simply built to take advantage of people that are inexperienced in starting a business. They blindly enroll you into a myriad of subscriptions that have zero value and then make it nearly impossible to cancel. The effort required to cancel is oftentimes not worth the $200 annual fee.

I wish the horrible customer service was just negligence instead of what it really is - a way to wear you out instead of trying to reach the right person (and I do mean person - NOT department) to simply cancel an annual subscription that you never needed in the first place.

Honestly all legal zoom cares about is getting your money, they completely lied and said they did a search on a trademark for the name and when i told them about letters of actions for over $1000 worth for the trademarks the guy on the phone laughed and said legal zoom did their part and their done with me now.
He had a very sarcastic tone and definitely unprofessional. I would not want this to happen to anyone so be careful dealing with them. They are a third party and most likely you could spend the same amount hiring a lawyer or someone else to do it.

John McCune is a real pro. Both his knowledge and customer service are truly exceptional. He's just the kind of person with which I like to do business. He's very responsive. He takes the time to explain things and give me my options - all in a very clear manner. He follows through. I'm extremely happy with his support and plan to do more business with you primarily because of him and his approach. Thanks for the fabulous support to date.

I tried to use legalzoom to create an LLC. Upon creating an account, applying, paying, I was notified that it would take 2 to 3 weeks. After 3 weeks I called them to find out what was happening and was notified they needed more information. They have my phone number and email as evidenced by the numerous and unrelenting offers I started to receive from them almost daily BUT they never notified me that there was a problem. The representative also stated it would take at least another 20 business days so I cancelled my order and went with Swyft instead. Swyft was less expensive and they sent me an email explaining the process. I am sorry I even tried legalzoom it was a huge, costly, unprofessional waste of time.

I filed for what should be the easiest DBA process with Legalzoom and the process has been so painful. Address was incorrect on the first set of paperwork (which was partially my mistake) but it took them 10 precious day to realize and advise they needed additional proof/documents. It has been 4 weeks I have filed and I still havent received my documents to sign (not even sure how long the DBA will take after that). Every time you call, there is at least 5 to 10 min wait to speak with someone. You have to repeat the same story to every customer service rep. You speak with and then they place you on hold for another 5 to 10 minutes for nothing; they are never able to give you a clear solution to your issue or a clear order status update. Extremely frustrating!