LegalZoom

Jacqui has helped me understand the procedure very well. I am going to place the order now and in the future.

Aimee was great and worked very quickly to answer any questions I had and helped me get the answers I needed.

Just would like everyone to know that not only have I NOT received a phone call or an email from anyone from LegalZoom, like they clearly stated they would reach out to me in this review. I called the state and the Department of Education MYSELF, which i pay LegalZoom to do, to find out my paperwork was indeed APPROVED and SENT BACK TO LEGALZOOM on Feb. 9th 2018. I then call LegalZoom to inform of this and find out where my paperwork is. Well im sure you all can figure it out what happen next. MY PAPERWORK IS MISSING! Yup that's right, missing! LegalZoom was suppose to look into this and call me back... well like their usual selves, no phone call back and here I am March 6th 2018 called LegalZoom yet again myself and on the phone with yet another incompetent employee named Cindy they have there unable to transfer me to a manager and cant get this resolved because she knows nothing! This has been the biggest nightmare of my life, I cannot express this enough DO NOT EVER EVER EVER USE LEGALZOOM. I am so sick like I physically feel sick with this company everytimei see an add i want to vomit that these people make all this money and cant even handle simple task.

I used Legal Zoom to set up my LLC. I paid for the premium service and barely received the bare minimum service. You can file you own EIN online and get the same day. I spent three weeks trying to get my EIN number after they filed the S-4 form for me with the IRS. Every follow up call I made resulted in only that they filed the paperwork, it was out of their hands I just had to wait. The website advertises for the Express Gold package that I would be guaranteed discounted, expedited EIN. That is far from true! Applying for EIN online is free with the IRS. And expedited? I don't think so... Only after sending threatening emails, was I able to get the contact information for the IRS to verify the status of my EIN number. Why exactly did I pay LegalZoom to do this for me if they can't even follow up for me? Also, I didn't receive the contact information until I called legal zoom 3 times and sent 2 emails. Their "expedited' response was here is the number you can call yourself. I called the IRS and stayed on hold for minutes. The gentleman that took my call was very polite and apologetic to the fact the third party was not more helpful and suggested in the future if I need an EIN I could apply online for free. He provided me my EIN number instantly... Again, what was I paying legal zoom for? My dealings with them have not been very pleasant and would not recommend them to anyone.

A totally unrelated topic, I received an email from them yesterday that I had an important official notice that I needed to file my annual renewal with the Minnesota Secretary of State. I am in Texas and my LLC is set up in Texas. When questioned on this, they just said, Oh just disregard, it was sent by mistake. How am I going to expect this organization to advise me when filings are due when they can't send the correct information to the correct people. I asked for a refund, as I paid for the Express Gold and barely received the Economy Service. We will see if they admit to their mistakes and faults and provide the much deserved refund.

Customer service is a glorified call center where they will kindly tell you to take a hike. Open on weekends is a gimmick. Any help of value is on holiday. They sell you on automated download. However, they need "Ham" the first monkey to the moon to hit the button on their end to make it populate. He's not available on weekends, no supervisor is either 24 hour email turnaround, which really means Monday. To update an executer name i. E. add Jr on a name, on our Family trust and add a beneficiary will take 2-4 days. They will kindly laugh (literally) and tell you that your matter will be handled on Monday because no one is there, meanwhile what ever legal matter could be expired on Monday. Customer service has no concept that they are in the business of legal affairs and that time is of the Essence. They used to have immediate availability and still do. They are just making sure that you aren't making more than one doc. In our case we have the Estate Trust for 2. Absolutely, no need. What a waste of time and money. Not to mention the consequences of failure to meet my wife's visa document deadline. Even with 7 days preorder time. Seek else where that has immediate service and better customer service, self awareness of what legal needs encompass. Highly recommend if you have a month's notice and can afford to waste time on the phone with insincere courtesy just to get your documents right. Good luck collecting on any money back or $50,000.00 guarantee. BTW they claim free revision of documents for 1 year, then when you purchase it magically turns out to be 30 days. Remember, they have to push the button on the other side and it takes up to 4 days to do it, but can be done in 5 minutes if you call. Not on weekends. Oh and they aren't Attorneys. Imagine, an Attorney on staff 5 days a week to push a button for your protection and their's. Get REAL. Be Warned!

I can only blame myself for this.
I was in a rush and believed the hype and the advertising.
After applying for an S corp, I was told that it could take a month. Being the end of the year, I needed it more quickly and was upsold to the "Gold" package. I later found out that multiple services would have done it cheaper and quicker.
But here's what pi**ed me off. After paying for the Gold expidited package, although it was overpriced, I was happy to get my package this past Saturday. Great! I can now open my bank account. Oh. Problem. THEY DIDN'T GET ME AN EIN! I can get my own instantly from the IRS! They said it was missing info. WELL THEN WHY DIDN'T YOU LET ME KNOW I WAS MISSING INFORMATION UNTIL IT WAS TOO LATE?!?!?! I called this (Monday) morning. The rep was nice enough and apologetic and told me that I would have my EIN this afternoon or tomorrow morning. (and gave me a small discount) Well. I guess it will be tomorrow morning, because the absolute B**CH that i just got off the phone with now told me "You should have got the EIN yourself! We are a big company that does 100,000 a day! It will take 24-48 hours!" in the NASTIEST tone! Terrible customer service.
The joke is on LegalZoom. I will need 18-20 new Corps. & LLC's in 2017 and you can be sure I will be going elsewhere.
You should also go elsewhere.