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Chris F.

Contributor Level

Total Points
80

1 Review by Chris

  • LegalZoom

12/18/21
Verified purchase

Customer service is a glorified call center where they will kindly tell you to take a hike. Open on weekends is a gimmick. Any help of value is on holiday. They sell you on automated download. However, they need "Ham" the first monkey to the moon to hit the button on their end to make it populate. He's not available on weekends, no supervisor is either 24 hour email turnaround, which really means Monday. To update an executer name i. E. add Jr on a name, on our Family trust and add a beneficiary will take 2-4 days. They will kindly laugh (literally) and tell you that your matter will be handled on Monday because no one is there, meanwhile what ever legal matter could be expired on Monday. Customer service has no concept that they are in the business of legal affairs and that time is of the Essence. They used to have immediate availability and still do. They are just making sure that you aren't making more than one doc. In our case we have the Estate Trust for 2. Absolutely, no need. What a waste of time and money. Not to mention the consequences of failure to meet my wife's visa document deadline. Even with 7 days preorder time. Seek else where that has immediate service and better customer service, self awareness of what legal needs encompass. Highly recommend if you have a month's notice and can afford to waste time on the phone with insincere courtesy just to get your documents right. Good luck collecting on any money back or $50,000.00 guarantee. BTW they claim free revision of documents for 1 year, then when you purchase it magically turns out to be 30 days. Remember, they have to push the button on the other side and it takes up to 4 days to do it, but can be done in 5 minutes if you call. Not on weekends. Oh and they aren't Attorneys. Imagine, an Attorney on staff 5 days a week to push a button for your protection and their's. Get REAL. Be Warned!

Tip for consumers:
Avoid unless you can waste time. One month lead time at least. Don’t bother if you are on a schedule

Products used:
Estate planning for 2

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