LegalZoomReviews 1,790

The company is literally a piece of s&@$! I went through them for my INC. After paying 1000.00 for it they literally could not get it to the state because they kept dragging there feet. My advice never deal with them on any level!

Everything ran smooth with this website until I realized that without me selecting them for a registered agent they did it automatically. When I call to try to get this straightened out I was sent from department to department they couldn't even give me a name of the departments I was sent to. That was $247 that I did not want to spend they told me to change it through my state which would cost me another $100 I am very dissatisfied

Incredibly expensive tax preparation for small businesses hidden behind a deceptively worded "monthly" fee you can only cancel once a year. And if you ever do cancel they may refuse to do the taxes you already paid them for.
Incredibly unresponsive customer service. It would probably be easier and faster just to do your own taxes. Basically a scam, do not use.

I'm in awe of what's happened in my transaction with LegalZoom.

They Let me know i'd need to obtain consent to use the word "doctors" in my business name, but didnt explain from whom. That's half information, it's contextless. Consent from whom? To whom should i reach out? What applications do i need to submit? If Rug Doctors exist, Space Doctors can exist, so what's my next step?
That's when they DISAPPEARED. They never answered my question. It's been a Week. I never heard from them again.

After many days of silence passed, i said "wth, i paid for expedition, whats going on? Listen, If i CANT use doctors in the name, should i just file as "interior logic" and dba as space doctors?"
More DAYS of radio silence passed, no questions answeredc when suddenly i received a "congratulations" on the formation of "interior logic llc"

What the ever loving god? I never consented to that. I mentioned it in a question built into a contingency. A CONTINGENCY. "IF i cant file space doctors, SHOULD i file as interior logic and dba as space doctors." He MEVER REPLIED to my email, but obviously read it

Days have passed, since this asinine filing, this creation of a legal entity in my name without my consent, and still theres silence. Ive emailed ten times and called twice. The phone ppl said theyd escalate my case

WHERE IS EVERYONE? Where is Varun?

This feels unlawful

We hired LegalZoom to file a trademark. From the beginning, their focus was on filing the application as quickly and easily as possible, and they used a cookie cutter approach.

They tried to talk us into trademarking the 'logo' instead of the name, because it was easier. We pushed back and went with trademarking the brand. Then, as soon as USPTO had questions about our application, they dropped us as a client, because going back and forth isn't worth it for them.

They are like the Fast Fast Food industry except it's with legal work.

Their entire business model depends on quantity, not quality.

So if you hire them, you're basically paying for free templates you can get online, and it takes more time to hire and explain to them what you need than doing it yourself. On the other hand, if what you need is more complex, then you need to hire a real attorney.

To cancel, you go to "Pay now", then "Cancel Membership", upload a mandatory document stating where your getting your services instead of them, then just pay again next year anyway? I've done this 3 years in a row now and they refuse to acknowledge my cancellation. That's $900 to these thieves that I feel like I can't do anything about. Screw them. I'm so fed up with this.

If you want no helpful information and yet when you call in, and even if you are part of the company, no one answering the phones will give you any information.

My husband and I have started a small business last year and paid them to do all the start-up items and paid for them to complete our business taxes. They sent an email 5 days before the subscription ended for us to complete the questionnaire. I called a tax expert to confirm the subscription included 12 months of tax advice and that tax years tax filing. I was told yes. We attempted to complete the questionnaire yesterday, but it wanted us to pay another $1000. I called them this morning to get it fixed and they said since we didn't complete it within subscription time, we will have to pay again. They didn't follow their own terms - You will provide all requested information and documents. Depending on the subscription you have purchased and the type of filing you've requested our assistance with, LZ Tax must receive all requested information and documents at least 14 and up to 30 days in advance of when you wish to complete the filing.

They didn't send us the questionnaire until 5 days before the subscription ended.

Don't waste your money here. There's better out there.

Worst experience ever.
I wasted all that money as after I had to go through hell with them, I realised how easy it is to set up a LLC in delaware or Wyoming. Guys,do it your self.
And legalzoom said I had to send more documentation for EIN and that would take another 3 months. Guess what? I went online and got it in 10 minutes.
Useless value add.

They are to put it mildly crooks. They sneak a bunch of reoccurring fees unless you are careful and monitor your accounts like a hawk they will milk you for everything they can. The fees don't appear right away it is only after two weeks that they start charging you. I shut my account down so they can no longer get more of my hard-earned money.

I tried to use legalzoom to create an LLC. Upon creating an account, applying, paying, I was notified that it would take 2 to 3 weeks. After 3 weeks I called them to find out what was happening and was notified they needed more information. They have my phone number and email as evidenced by the numerous and unrelenting offers I started to receive from them almost daily BUT they never notified me that there was a problem. The representative also stated it would take at least another 20 business days so I cancelled my order and went with Swyft instead. Swyft was less expensive and they sent me an email explaining the process. I am sorry I even tried legalzoom it was a huge, costly, unprofessional waste of time.

What a nightmare! I placed an order on the 19th of Jan and then received a request for more information. I called in with the information and was told that the next steps would take upto thirteen days. When I did not get any updates I called again and spoke with Misty who then transferred me to Keisha. Several things happened then: their internal computer sites are excruciating slow- Keisha put me on hold and then conveniently hung up on me. I called again, spoke with Carl who then transferred me to Lashonna in customer service who had the same slow upload, and then repeated the same request I provided for information 10 days ago! When I explained that I had already provided the information, she started searching and found it, however the previous agent and typed it incorrectly. LaShonna then explained that now that all the information was there (it was already there 10 days ago) she would remove the hold on my order and it would take a further 14 days to process. I felt this was an undue delay due to Legalzoom's incompetence, but apart from an apology LaShonna was unable to expedite the application despite internal messages to her supervisor. I also realized that although I was entitled to a 14 day trial of Business Advantage, these were inacessible previously,because their website was down and they conveneniently charged my credit card an additional amount for this access on Feb 1st. This company lacks integrity and I do not recommend working with them. Apparently to cancel the additional charges, you have to call them. I am concerned based on their performance to date that despite one called in a cancellation, they will not enact it and it will require several efforts to get this done.

I have used LegalZoom to open what will now be my sixth company. They have changed horribly. There is little communication and their workers that answer the phones don't know anything but filling in the paperwork. I even scheduled with one of their attorneys and she couldn't answer my questions either. Never going back.

I requested an LLC registration
Then was told they could not process it unless I contacted an attorney
However they debited my credit card in excess of R******* and and continue to do so each month. I am still waiting for a refund.

I was going to give them my business to help create my LLC and I was going to buy additional services from them for my business. However, I went through all the steps and I was choosing specifically what I wanted to purchase. Then I got to the end and there's this whole list of add on services. If you don't look very very closely it automatically signs you up for just one of the services on top of what your purchasing. It is not apparent and if you're not looking at the whole thing with a fine tooth comb you would miss it. You also aren't charged right off the bat so it's another way you would miss it, because they sneakily sign you up for a free trial for this expensive out on service. So if you didn't look closely and realize you were signed up for a free trial you wouldn't even know to cancel it. And right then and there I decided this was not the company that I wanted to give my business to. I think stuff like that is just unnecessary and sneaky and if that's what you need to do to get business then there's something wrong with your business plan. They have good reviews otherwise but that's just bad business

I would not recommend service; trying get a trademark is a hassle- after paying for conflict name search I created company and filed to find out while paying them extra and gong through the process that it was not done; there is no supervisors to discuss any issue, rude incompetent staff- I had t o pay law firm to restart/ continue process...staff will disconnect you when you tried to find supervisors to discuss issues...wait on the phone on the phone up to an hour...good luck with you time schedule and patience

So they send you a generic, "Hey your order is on it's way, Log in to our website to check the status" even when your application is incomplete. Instead of them sending you an email stating "Your application is Incomplete please follow these steps". The first one leads one to believe that everything is good and checking the website is an option.
This is TERRIBLE CUSTOMER SERVICE AND POOR COMMUNICATION. Now three weeks later they want to tell me it's going to take yet another 5-15 business days and the end of the month is only 15 days away but I need an EIN, a new bank account and to set up payroll before then.
Horrible customer service. Horrible. And of course they want me to pay extra for expedited service. Hundreds of dollars extra.

Lack of professionalism, lack of responsibility even a lack of empathy. I trusted them but I end up calling every time to push them to do their job, and all that and I lost a whole month without end result.