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LegalZoomReviews 1,790

3.0

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LegalZoom Reviews Summary

LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
283
value
270
shipping
146
returns
158
quality
239
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Michigan
1 review
0 helpful votes
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MJ Rocks
June 8, 2023

MJ-was fantastic, she was super helpful and a joy to talk to! She listened and provided excellent customer service!

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We love it, Jeremy! Thank you for your kind and encouraging words.

Cyprus
1 review
0 helpful votes
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I am in the process of registering a new corporation and throught the entire process the agents are available and helpful!

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Your experience has been a great source of encouragement. Thank you for sharing, Maria.

New York
1 review
0 helpful votes
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Fantastic
June 8, 2023

Fast easy great customer service well Knowledgeable staff. Had lots of different options. All my needs were met fast and courteous service. Definitely so so much easier using LegalZoom.

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Your feedback has made our day, Peter! Thank you for your kind words.

California
1 review
0 helpful votes
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Agent Sidney was great! We talked about my concerns and questions
Also helped me by sharing his llc experience when starting a business.

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We're grateful for your kind words and appreciate your feedback on your experience with Sidney. Thank you so much, Erica!

Michigan
1 review
0 helpful votes
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Needed Refund
June 8, 2023

There was an issue where I accidently signed up for more subscriptions than I needed Cynthia helped me tremendously, She understood my situation and quickly helped me navigate the best way forward. Legal Zoom gave me a Rocky start at First but quickly rebounded

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for sharing your experience, David. Your insights have been truly invaluable.

New York
1 review
0 helpful votes
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I submitted my application while on the phone with a representative. The process was explained to me step by step. My rep, Byron, was patient, knowledgeable, and thorough. I had a great experience getting my business LLC'd via Legal Zoom!

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for recognizing Bryon's efforts and for your positive feedback, Sammi.

Texas
1 review
0 helpful votes
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Great Service
June 8, 2023

Robert was very helpful in answering all of my questions to insure I could make a sound decision as far as who to let handle all of the legalities with my business! After all, that is the hardest part of any business. Thanks to their professional help, I know when I get going I will be covered while I pour my heart into building my business.

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Your willingness to share your experience with Robert has been greatly appreciated, Victoria.

Texas
1 review
0 helpful votes
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Extremely helpful
June 8, 2023

Needed to add a DBA name after LLC formation. Sidney was able to help expedite the process and jumped in quick to get me going. He was pleasant and knowledgeable. 10 outta 10 for me!

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

10s across the board, we love it, Tracy! We appreciate you for sharing your experience with Sidney.

Florida
1 review
0 helpful votes
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Great Agent
June 7, 2023

When first going through the page on my own I was not able to understand everything as well due to the circumstances but once I was able to talk to the LegalZoom agent, Andrew, he was able to help me greatly, leaving me comfortable with all the decisions I took and understanding everything well.

Date of experience: June 7, 2023
LegalZoom S. — LegalZoom Rep
over a year old

This is terrific feedback, Karla! We look forward to sharing this with Andrew. Thank you for taking the time to provide it and we wish you the best with your small business.

Florida
1 review
0 helpful votes
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Very Efficient. Christian@ LegalZoom asked very directed & pertinent questions and was able to assist me with setting up my LLC. He was also able to provide an additional service that they offer, which reduced the amount of time I need to spend dealing with the State for a low price. Extremely pleased with my experience.

Date of experience: June 7, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We can't wait to share this amazing feedback with Christian as we know he will appreciate this as much as we do. Thank you for sharing your experience, William.

Vermont
1 review
0 helpful votes
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Legal Zoom did a great job of helping me to get started. It was easy and the representative was not pushy.

Date of experience: June 6, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for allowing us to be there for you, Sara! We wish you the best with your small business.

Washington
1 review
0 helpful votes
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LLC startup
June 6, 2023

I really appreciate legalzoom and especially Michael for reaching out and helping to get me started. This dude called me immediately upon setting up my account online. He walked through everything with me and was just cool you know. It's nice to get a real person to talk to when you have no idea WTF you're doing and trying to start a business. I've never done this before and I needed to talk to a dude like Michael. Many thanks Mike and and legalzoom…so far, so good. I look forward to using your services in the future.

Date of experience: June 6, 2023
LegalZoom S. — LegalZoom Rep
over a year old

This makes us so happy to hear, Clinton! We appreciate you for taking the time to share your experience with Michael.

New York
1 review
0 helpful votes
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EIN process
June 6, 2023

Very simple to get the EIN for my business entity. They made it fast, simple, and I understood how it works for me and my small business.

Date of experience: June 6, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We're delighted to hear about your experience. Thanks for sharing, Christina!

Georgia
1 review
0 helpful votes
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Legal Zoom's expert, Raymond was very efficient and precise with his answers to my questions. I feel more encouraged to have Legal Zoom as my Registering Agent more than before because I understand the value of protecting my business and my personal liability.

Date of experience: June 5, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We appreciate your positive feedback, William, and we know Raymond will also. Thank you!

Georgia
1 review
0 helpful votes
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Sabrina was excellent with her knowledge and professionalism. Legal zoom stayed on the phone with me through the entire application process and help me understand next step when applying for 501c3 application with them abs IRS. I was extremely pleased with the service I was provided. They are so easy to get in touch with. Thank you Sabrina for all your help. Excellent customer service!

Date of experience: June 5, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for allowing us to be a part of your journey, Jamie! We wish you the best with your small business and we're delighted to share this with Sabrina and the team.

Illinois
1 review
0 helpful votes
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Excellent staff
June 5, 2023

Today I had the awesome opportunity to have Nicole to assist me with obtaining what is needed for my EIN # and other services that I needed that I wasn't aware of and the process was completely stress free I appreciated her professional and the way each step was broken down for me to understand I'm glad I visited the site and received the help I needed to be successful!

Date of experience: June 5, 2023
LegalZoom S. — LegalZoom Rep
over a year old

This makes us happy to hear, Archannetta! We look forward to sharing this with Nicole and the team, thank you.

California
1 review
0 helpful votes
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Paid $350 for a dba and was pawned off to a 3rd party vendor who did little to help me. Then I received two phone calls from Legalzoom, paid $145 for something I never received, and lost my money. I disputed the charge with my bank and wrote an email to Legalzoom outlining the phone numbers, names, and dates of the calls from Legalzoom asking them to verify if those are their numbers and employees. They refuse to answer me in writing. I don't trust Legalzoom or have any confidence in them and would prefer to communicate with them in writing. It's suspicious that they only want to talk on the phone - where it is more difficult to document the conversation.

Date of experience: June 5, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Hi, Sharon! We apologize for falling short of your expectations. We will have a member of our Executive Escalations Team reach out to you within one business day to address your concerns.

Nevada
1 review
0 helpful votes
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Great customer service. I was working with Raul Ortiz and Dee (I'm not sure of this Queen's last name but y'all should know which rep I talked to). Excellent de-escalating skills because I was VERY frustrated about this unknown charge, was unable to get ANY info online so I'm glad he was able to assist me patiently while I was so upset. Dee, is another, great customer service rep that I spoke with today. That is truly the mainstay of this group because the products and services are wildly overpriced. Keep the reps happy because the company is basic.

Date of experience: June 2, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you, Jonathan, for taking the time to share your thoughtful feedback and for recognizing our efforts.

California
1 review
0 helpful votes
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Easy no stress
May 30, 2023

Looking to start a nonprofit and LegalZoom was there to get me started without stress.
From start to finish I was able to finish my questionnaire in an hour

Date of experience: May 30, 2023
LegalZoom S. — LegalZoom Rep
over a year old

That's what we love to hear! We appreciate you for sharing, Aaron.

Texas
1 review
0 helpful votes
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Easy to do
May 30, 2023

This was a lot easier than I thought it would be. Representative stayed on the phone with me while I completed the online form. They even are able to transfer my house without a problem.

Date of experience: May 30, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you, Martha, for allowing us to be there to support you and for sharing your experience.

From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.


legalzoom.com
Founded in 2001
Mountain View, CA