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LegalZoomReviews 1,790

3.0

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LegalZoom Reviews Summary

LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
283
value
270
shipping
146
returns
158
quality
239
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Texas
1 review
0 helpful votes
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Start a business
June 21, 2023

Agent was extremely knowledgeable and vers professional. He walked me through the whole process from start to finish. It was a great experience!

Date of experience: June 21, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We appreciate you for sharing, Ramiro! We wish you the best with your small business.

California
1 review
0 helpful votes
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Simple and easy!
June 21, 2023

After researching and comparing other offers, prices and products, I decided to go with Legalzoom. I am pleased with the level of service and expert guidance I received to set up my LLC. It was done in a professional manner and now I have my LLC! Thank you LegalZoom!

Date of experience: June 21, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We're delighted to hear this! Thank you for taking the time to share.

California
2 reviews
0 helpful votes
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Great company
June 20, 2023

My agent Ruben was extremely helpful and took as much time as I needed to complete the process.
So easy

Date of experience: June 20, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We truly appreciate you, Marguerite, for taking time out to share your experience with Ruben.

Pennsylvania
1 review
0 helpful votes
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Veey knowledgable, very thorough, happy to explain and teach as they go along. Felt very comfortable and reassured during this daunting process.

Date of experience: June 20, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We want to ensure everyone has peace of mind after speaking with us and we appreciate you for highlighting our efforts. We wish you the best with your small.

California
1 review
0 helpful votes
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Starting an LLC
June 20, 2023

Going through Legal Zoom to start my first LLC saved me some major time. I appreciated the live support option to guide me through the process. I highly recommend it.

Date of experience: June 20, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for placing your trust in us, Mike! We wish you the best with your LLC.

New Jersey
1 review
0 helpful votes
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LegalZoom has made it very simple to get started with my business. I look forward to their ongoing support.

Date of experience: June 17, 2023
LegalZoom S. — LegalZoom Rep
over a year old

This has made our day, Jesse! Thank you so much for sharing your experience.

Florida
1 review
0 helpful votes
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Superb service.
June 15, 2023

Ms. Sittie is a highly knowledgeable agent. She answered all my questions. I chatted with her twice and both times, she showed great professionalism. I would recommend her very highly.

Date of experience: June 15, 2023
LegalZoom S. — LegalZoom Rep
over a year old

This is wonderful feedback that we can't wait to share with Sittie. Thank you, Ashwin!

California
1 review
0 helpful votes
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After almost 10 years after we used Legal Zoom to create a will, we decided to use Legal Zoom to help us create a living trust. Joe, the rep I talked to was extremely knowledgeable and helpful answering all the concerns I had about privacy issues and obtaining legal help when I will need it to make our best decisions.
Thanks Joe, and thanks Legal Zoom for a great service.

Date of experience: June 15, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We appreciate you for continuing to place your trust in us, Mike, and fir sharing.

Florida
1 review
0 helpful votes
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Great experience
June 15, 2023

Great products, prices and world class customer service. Would recommend to anyone who needs legal documents

Date of experience: June 15, 2023
LegalZoom S. — LegalZoom Rep
over a year old

This has made our day, Richard! We appreciate you for taking the time to share.

Florida
1 review
0 helpful votes
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Great so far.
June 15, 2023

The information I received from Michael was very accurate and clear. Thank you.
Very much at ease to move forward with purchasing my bundle.

Date of experience: June 15, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We're delighted to hear this, Miguel! Thank you for taking the time to share your experience with Michael.

New Jersey
1 review
0 helpful votes
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Customer Service
June 14, 2023

Agent was very knowledgeable and exemplified great customer service skills. I recommend this site to anyone looking for answers about legal business matters.

Date of experience: June 14, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you, Shatara, for taking the time to share your experience.

Alabama
1 review
0 helpful votes
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Chris K was very knowledgeable about the details with services provided. Made the process stress-free and simple!

Date of experience: June 13, 2023
LegalZoom S. — LegalZoom Rep
over a year old

This is wonderful feedback that we look forward to sharing with Chris and the team. Thank you for taking the time to share, Shannon, and we wish you the best with your small business.

Pakistan
1 review
0 helpful votes
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Romel is very cooperative agent. He help's a lot about to file my LLC. I really recommend LEGALZOOM for LLC filing. Thanks

Date of experience: June 12, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We're thrilled to hear that you enjoyed your experience with Romel. Thank you for your feedback, Laiba!

South Carolina
1 review
0 helpful votes
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Great experience
June 12, 2023

Keep up the great work.I enjoyed the interaction on the phone. The representative was knowledgeable and patient.

Date of experience: June 12, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Your positive feedback is a wonderful source of encouragement. Thank you, Tony.

New Jersey
1 review
0 helpful votes
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Great and easy
June 12, 2023

I am not a tech savvy person. However, as an theater artist in today's world, being knowledgeable about what's available in the tech world is necessary, Legal Zoom was recommended to me by a Book Agent, and I am so happy I used their services.

Date of experience: June 12, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We love to hear this, thank you so much for taking the time to share, Victoria!

Florida
1 review
0 helpful votes
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They are literally guiding me through every step of the process and making sure I am aware of how the process works. They have informed me of the importance of having certain protections, but they have not done the whole "car salesman" pitch trying to force me to get the services. I am grateful to have someone explaining things that I would not even begin to understand where to begin.

Date of experience: June 9, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for allowing us to be there for you, Orlando, and we wish you the best with your LLC.

Missouri
2 reviews
0 helpful votes
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Legalzoom is great, they know the needs and have all the information at their fingertips. You need something done and you can do most of it over the phone and prices are so reasonable.

Date of experience: June 9, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We appreciate you, Nick, for taking the time to share your experience.

Florida
1 review
0 helpful votes
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My overall experience was great. Legalzoom.com agent Jimmie on the phone, she built rapport, was patient, friendly, knowledgeable and made sure all concerns were cared for. I felt comfortable through the process to disconnecting the call.

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Thank you for taking the time to let us know that your experience with Jimmie was helpful to you. We appreciate your feedback, Alex.

Massachusetts
1 review
0 helpful votes
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Very simple and easy to understand. Starting a buisness is something I never thought I would get done with all of the reading and researching i was doing I was becoming unmotivated. That's when I found legal zoom, before I was even finished with filing out all of the information for my order I received a call from an agent that was already assigned to me. He was very helpful and knowledgeable, all of my questions were answered, I didn't feel rushed which I think is important to note he really took his time to thoroughly make sure I understood every step I took and every question I asked was answered beyond satisfactory. All in all if you are new to owning a business and lacking knowledge on where and how to start LEGAL ZOOM is the place! Easy fast and hassle free!

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

Hearing that our work has made a positive impact on you is the greatest reward. Thank you for your feedback, Kyle.

Texas
1 review
0 helpful votes
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I used Legal Zoom for the first time and it was easy breezy! The representative was excellent. He understood what I wanted to do and walked me through the steps. Stayed on the "chat" line while I completed the document. All around excellent service and knowledgeable agents. It was quick and the price is great. I will have my documents in 2-3 days versus hiring a lawyer and paying so much more and waiting for the documents to be drawn up. So glad I used Legal Zoom.

Date of experience: June 8, 2023
LegalZoom S. — LegalZoom Rep
over a year old

We're touched by your kind words and grateful for your feedback. Thank you, Darlene!

From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.


legalzoom.com
Founded in 2001
Mountain View, CA