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LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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Agent was extremely knowledgeable and vers professional. He walked me through the whole process from start to finish. It was a great experience!
After researching and comparing other offers, prices and products, I decided to go with Legalzoom. I am pleased with the level of service and expert guidance I received to set up my LLC. It was done in a professional manner and now I have my LLC! Thank you LegalZoom!
We're delighted to hear this! Thank you for taking the time to share.
My agent Ruben was extremely helpful and took as much time as I needed to complete the process.
So easy
We truly appreciate you, Marguerite, for taking time out to share your experience with Ruben.
Veey knowledgable, very thorough, happy to explain and teach as they go along. Felt very comfortable and reassured during this daunting process.
We want to ensure everyone has peace of mind after speaking with us and we appreciate you for highlighting our efforts. We wish you the best with your small.
Going through Legal Zoom to start my first LLC saved me some major time. I appreciated the live support option to guide me through the process. I highly recommend it.
Thank you for placing your trust in us, Mike! We wish you the best with your LLC.
LegalZoom has made it very simple to get started with my business. I look forward to their ongoing support.
This has made our day, Jesse! Thank you so much for sharing your experience.
Ms. Sittie is a highly knowledgeable agent. She answered all my questions. I chatted with her twice and both times, she showed great professionalism. I would recommend her very highly.
This is wonderful feedback that we can't wait to share with Sittie. Thank you, Ashwin!
After almost 10 years after we used Legal Zoom to create a will, we decided to use Legal Zoom to help us create a living trust. Joe, the rep I talked to was extremely knowledgeable and helpful answering all the concerns I had about privacy issues and obtaining legal help when I will need it to make our best decisions.
Thanks Joe, and thanks Legal Zoom for a great service.
We appreciate you for continuing to place your trust in us, Mike, and fir sharing.
Great products, prices and world class customer service. Would recommend to anyone who needs legal documents
This has made our day, Richard! We appreciate you for taking the time to share.
The information I received from Michael was very accurate and clear. Thank you.
Very much at ease to move forward with purchasing my bundle.
We're delighted to hear this, Miguel! Thank you for taking the time to share your experience with Michael.
Agent was very knowledgeable and exemplified great customer service skills. I recommend this site to anyone looking for answers about legal business matters.
Thank you, Shatara, for taking the time to share your experience.
Chris K was very knowledgeable about the details with services provided. Made the process stress-free and simple!
This is wonderful feedback that we look forward to sharing with Chris and the team. Thank you for taking the time to share, Shannon, and we wish you the best with your small business.
Romel is very cooperative agent. He help's a lot about to file my LLC. I really recommend LEGALZOOM for LLC filing. Thanks
We're thrilled to hear that you enjoyed your experience with Romel. Thank you for your feedback, Laiba!
Keep up the great work.I enjoyed the interaction on the phone. The representative was knowledgeable and patient.
Your positive feedback is a wonderful source of encouragement. Thank you, Tony.
I am not a tech savvy person. However, as an theater artist in today's world, being knowledgeable about what's available in the tech world is necessary, Legal Zoom was recommended to me by a Book Agent, and I am so happy I used their services.
We love to hear this, thank you so much for taking the time to share, Victoria!
They are literally guiding me through every step of the process and making sure I am aware of how the process works. They have informed me of the importance of having certain protections, but they have not done the whole "car salesman" pitch trying to force me to get the services. I am grateful to have someone explaining things that I would not even begin to understand where to begin.
Thank you for allowing us to be there for you, Orlando, and we wish you the best with your LLC.
Legalzoom is great, they know the needs and have all the information at their fingertips. You need something done and you can do most of it over the phone and prices are so reasonable.
We appreciate you, Nick, for taking the time to share your experience.
My overall experience was great. Legalzoom.com agent Jimmie on the phone, she built rapport, was patient, friendly, knowledgeable and made sure all concerns were cared for. I felt comfortable through the process to disconnecting the call.
Thank you for taking the time to let us know that your experience with Jimmie was helpful to you. We appreciate your feedback, Alex.
Very simple and easy to understand. Starting a buisness is something I never thought I would get done with all of the reading and researching i was doing I was becoming unmotivated. That's when I found legal zoom, before I was even finished with filing out all of the information for my order I received a call from an agent that was already assigned to me. He was very helpful and knowledgeable, all of my questions were answered, I didn't feel rushed which I think is important to note he really took his time to thoroughly make sure I understood every step I took and every question I asked was answered beyond satisfactory. All in all if you are new to owning a business and lacking knowledge on where and how to start LEGAL ZOOM is the place! Easy fast and hassle free!
Hearing that our work has made a positive impact on you is the greatest reward. Thank you for your feedback, Kyle.
I used Legal Zoom for the first time and it was easy breezy! The representative was excellent. He understood what I wanted to do and walked me through the steps. Stayed on the "chat" line while I completed the document. All around excellent service and knowledgeable agents. It was quick and the price is great. I will have my documents in 2-3 days versus hiring a lawyer and paying so much more and waiting for the documents to be drawn up. So glad I used Legal Zoom.
We're touched by your kind words and grateful for your feedback. Thank you, Darlene!
Answer: Hi Kayla, please confirm what type of application you're referring to. Feel free to contact us directly via help@legalzoom.com.
Answer: Hi Rebekah, we have a partner that can assist with preparing your license applications but we do not apply for the licenses directly. However, our partner can help for additional costs of their services.
Answer: Hi Tarja, LegalZoom does not currently assist with small claims filings but we do offer a personal legal plan where you can consult with an independent attorney. For more information, call us at 1-877-818-8787.
Answer: Feel free to visit our website www.legalzoom.com. We've been in business over 15 years and assist many customers with their personal & legal needs.
Answer: Hi Gloria, yes we can help you. Call us directly at 1-800-773-0888.
Answer: Hi Cindy, the package fees listed are for the petitioner placing the order with LegalZoom. These fees do not include the court filing fee. Please call us at 1-800-773-0888 for more information.
Answer: Hi Tonya, we're sorry but we are unclear of your question regarding "membership fees". Please send further details to us directly via help@legalzoom.com.
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
We appreciate you for sharing, Ramiro! We wish you the best with your small business.