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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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I was a 26 year estate planning paralegal so I can advise you that Legal Zoom is a terrific alternative to hiring a lawyer. The price for my estate plan, including clear and concise instructions, was extremely reasonable. I will keep using Legal Zoom for all my legal needs.
Louise was very helpful and knowledgeable. LegalZoom seems to have everything I need to protect my novel and at a fair price.
We loved hearing your experience, Orren! Thank you for sharing and best of luck with your novel.
As usual, Legal Zoom has the answers and takes the time to make sure I understand those answers, thanks for a great experience
Thank you, Lynn, for allowing us to be there for you and we wish you the best.
Registering on the website was straightforward and intuitive. My guide Jonathan was helpful, professional, warm and kind to a new business owner. I appreciate his ability to convey things I didn't realize when I was registering that will be helpful benefits.
This is wonderful feedback we can't wait to share with Jonathan and the team. Thank you for sharing, Claire, and we wish you the best with your small business.
I am not big on writing reviews but LegalZoom absolutely earned one from me. It's not often these days that a company provides great customer service, as well as the services that they provide are actually
As good as they advertise in the first place. They helped me form my LLC a while back, granted, I do feel they could cut some slack on their prices, for sure, but,
Even still, they do very good work. And their agents all seem knowledgeable and are very respectful. But what stood out most of all, was every time I called in and spoke to an agent, they always seemed passionate and sincere. A huge difference from the normal "rush you along to get you off the line as fast as possible" type of service that seems to be the normal nowadays. Bottom line,
I salute LegalZoom and it's employees.
And give them their credit where it's due.(I would like to suggest they maybe take a look at their prices with the intent of cutting some slack) but still. Thank you LegalZoom and keep up the good work.
Your feedback has made our day brighter. Thank you for your kind words and sharing your experience, Wesley.
Chris was exemplary to work with. Very nice experience and I will continue to use Legal Zoom because of him.
How we love to hear feedback like this! We appreciate you for sharing, Paul.
Jordan was very knowledgeable and easy to talk with. I wish more companies had representatives that communicate like they did. I had a lot of questions that were answered honestly. I'm a base level consumer but I was treated like I was top tier. Fantastic experience.
We Jordan will appreciate this wonderful feedback just as much as we do. Thank you, Thomas for taking the time to share.
Very professional and efficient services.
Friendly and direct.
We appreciate your feedback, Brodrick!
He answered questions that nobody would even ask. And there was no Hidden Agenda, although some fees were hidden. Until you got to the end? But he did explain that I was not obligated.
We're delighted to hear about your experience, Rachelle, and we appreciate you for taking to the time to share you.
Madeleine was very helpful and professional! She addressed all my concerns and needs.
Thank you, Michael, for taking the time to share your experience.
As a business owner I've used Legal Zoom and have always been satisfied. Recently my husband and I decided it was time to create our wills and Legal Zoom was our ONLY choice! The staff there are friendly, knowledgeable and make the process really easy. Their forms are easy to complete and help is but a phone call away if you need it.
This warms our hearts to hear about your experience Hellen! Thank you for continuing to place your trust in us.
The agent was super nice and Professional and explained everything very clearly and answered all my questions that I had for her
Great feedback, Joshua! Thank you so much for sharing your experience.
They were very helpful for me I had got some good information about what I need to do before starting a business and trying to get an LLC
We're happy to know we could be there for you, Ulysses. We appreciate you for sharing.
Sara listened & communicated honestly and timely with a genuine & sincere demeanor. Unscripted conversation is so rare these days.
We're so pleased to hear about your experience, David! Thank you for sharing.
Agent was very helpful and resolved my issue. Would highly recommend LegalZoom.
We love to hear this, Joe! Thanks for sharing.
Superfast and easy. I had no problems at all. Would highly recommend this service. Thanks.
We appreciate you for sharing your experience, Raul!
I was skeptical when choosing who to use to help create my business. After speaking with Chris, one of legal zooms business specialist, I felt confident that I made the right choice. He was knowledgeable, personable and I never once felt like decisions had to be made right then and there. When I had questions, he answered them in ways I could best understand. I am looking forward to my continued journey with Legal Zoom.
We're so stoked to receive wonderful feedback like this, Jenna! Thank you for taking the time to share, and good luck with your small business.
Our first business and we are so pleased to have worked with LZ. Gracey was beyond wonderful! We highly recommend.
This is a joy to hear, Lisa! Thank you for allowing us to be apart of your journey and we wish you the best with your small business.
I've always wanted to start my own business. I thought it was going to be rocket science to get done. But boy was I surprised how easy and simple it was to do with legalzoom. Thank you again legalzoom for making my dreams come true
We're happy to hear that you've taken the steps into entrepreneurship and you chose us to be a part of your journey. Thank you, Alfredo!
Went to another site first and got scammed. Legal zoom works the right way.
And Sean was super clear on his instruction. Walked me through the process all the way.
We're sorry to hear about your experience with one of our competitors. We're happy to hear that we were able to support you with starting your small business. Thank you for sharing, Adolfo!
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your positive feedback is a wonderful source of encouragement, Rebecca. Thank you for sharing!