Overview
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
It was a complete waste of time and money. I need something take to my child's school but basically got a blank paper. So now I have to bother my landlord for another copy. Thank you so much for the inconvenience.
Although I only used this service for one form, it was invaluable to our GS troop. We are going on a trip out of the country and I needed this form for the girls who are traveling without a parent. It made it very easy to insert the individual's information and give us exactly what we needed. Thank you so much!
Thank you so much for your thoughtful review! We're glad we could help support your GS troop’s trip and make the process easier for you. Wishing you all a safe and wonderful journey!
Legal Templates is really simple and brings complex legal documents in an easy to use format for regular users. You can easily create, send, and sign legal documents through the portal. It's very user friendly, and has a variety of different documents you can use. Would highly recommend!
Thank you so much for the great feedback! We're glad to hear that Legal Templates made the process easy and user-friendly for you. We truly appreciate your recommendation!
This is my first time using this template, very user friendly, works out perfect for quick way to create a Rental Agreement without having to think about what to say. The questions are already provided. I would recommend to others who are needing to prepare a Rental Agreement.
Thank you so much for your kind feedback! We’re thrilled to hear the template was helpful and easy to use for creating your Rental Agreement.
If you feel your experience was positive, we’d truly appreciate it if you could consider updating your rating to reflect that, it really helps others and supports our team. Thanks again for recommending us!
Thus far my experience has been okay. It is taking longer than expected to download a document. A free document should not be a negative experience for anyone. A person should feel relieved and satisfied with the process.
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates.net
I just wanted to make s simple ONE PAGE ROOM RENTAL AGREEMENT? That's all... I got everything BUT that! Totally confusing. Customer service/ chat services are non-existent. It's too much. Simple. I just wanted simple... Never again on this site. There has to be an easier way. Horrible site
We're truly sorry to hear about your experience and that you weren’t able to find the simple room rental agreement. It can be found under the Template Library section on your dashboard by searching the title.
Please note that our customer support hours are Monday through Friday, 9 AM to 6 PM EST. We apologize if you tried to reach us outside of those hours and didn’t receive timely assistance.
Our team will be reaching out to you directly to help resolve this and ensure you get the document you need. Thank you for your feedback—it helps us improve.
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Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 10 am to 7 pm EDT at betty@legaltemplates.net
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Thank you for the rating.
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Thank you for the rating.
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Thank you for the rating.
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Thank you for the rating.
Thank you for your kind feedback! If you ever have any more questions or need assistance in the future, feel free to reach out. We're here to help. Have a great day!
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Thank you! Your positive rating is much appreciated.
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Thank you for your concise feedback! If you have any more comments, questions, or need assistance with anything, please don't hesitate to let us know. We're here to help!
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- Greensboro, NC, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net