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From the business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
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Easy to use templates, super accessible with many options to choose from. The monthly fee is a little spendy though.
The Legal Templates Service is great. It was my first time designing a contract and Legal Templates took away the headache of having to research the exact legal jargon needed for my state. There were several formats to choose from, thus making it easy to incorporate any of my own specifications to the agreement. However, when I initially called to cancel the service, the customer service agent was not exactly accommodating. He was a bit combative and the experience made me not want to use the service ever again. But, the Senior Customer Service Agent John reaches out to me after I sent an email to detail my experience and he moved on the matter, quickly refunding my money. Despite the small hiccup I experienced, it is still a great site to use for your basic contract needs. If I ever have to enter into an agreement with someone and need to establish a contract I will most definitely use the site again.
I was looking for paperwork for my daughter, and it was easy to find. It guides you through filling it a lot easier than some other sites.
Legal Templates customer service did a great job of addressing my questions and communicating with me clearly and promptly.
Used for a legal document. Would definitely use in the future. Was very easy to use. Customer service is also very good.
Website falsely claims that you can create a FREE document. After they make you go through the whole process and sign up, they then say you have to start a TRIAL membership or pay $59.95 for the document...
Had a issues with someone using my card to access the online template.As soon as I called and informed them of he activity's the was able to give me answers on how long and when I could be expecting my funds to hit my card I never experienced such fast results so soon usually they hassle you on how and why who and where thanks
Customer service is 100%! Any issue you might have can be resolved in minutes by giving customer support a call and they will clear up any confusion or misunderstandings.
Using the template was easy, straight forward and created an accurate professional document. Also, I had a problem with billing that was COMPLETELY my fault and Victoria handled it with polite professionalism. Great customer service!
Thanks
Needed an Intent to Purchase for a real estate transaction. I was able to locate the correct document and was guided through completing it. Easy to download and save as well. Overall a great site for do it yourself legal documents!
I spoke to Victoria and she handled my discrepancy quickly and without any issue. She was also very friendly on the phone which was a plus.
I used LegalTemplates to create a lease agreement and it was extremely easy. I had an issue with the autopayment and contacted the customer support team and they were more than happy to assist me. I would absolutely recommend LegalTemplates and will use them in the future.
They even offered me a 2 week free trial in which I used to make my one document, and then they were quick to respond to help me cancel after I got what I needed. I definitely recommend to others, and will definitely come back
I had an account billing issue, so I emailed the legal templates email address. I had an answer from a real person in less than 5 minutes. I'm very impressed!
Legaltemplates was helpful to what I needed and the customer service was easy to to contact and responsive to what I needed.
Thank you!
I was needing a rental agreement, and Legaltemplates came through big time, no questions to ask, easy process. Thanks again for your help. I high recommend using their service for any legal documents.
Customer service was excellent. I used the site once, but was subsequently charged for 2 months after. I contacted customer service to request a refund. I was pretty much immediately contacted and they started the refund process. If I ever had the need to use their services again, I definitely would.
Spoke with Cris a senior customer service agent. He was very helpful and gave clear and concise instructions on how to resolve my issue. Thank you, Cris.
I received a quick response and they're helping me get this problem resolved. I appreciate the responsiveness and ownership.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members