lastminute.com

I made a booking with Last Minute.com a few months ago for trips to Europe. When we booked the flight we got the option to pick different flight schedules. We chose for both flights to leave in the afternoon which we were charged an extra 100 GBP instead of the early morning 7am. 3 Days before our departure date we received a flight schedule change to the earlier flight times which we initially decided to avoid. At that point there was no way cancelling the booking anymore as I had also organized accommodation for my 76 year old mother over lastminute.com meeting us there. Never mind tickets for events on that weekend. I informed them I was not happy about that and we want later flights, but nothing could be done as there were no other options except from the return flight but that was late at night and again not suitable for our arrangements. For weeks I have been in contact with customer services but they advised there is basically nothing that can be done from their side as I have to contact the airline myself. When I requested the contact details for their supervisor I received the response that several Managers were involved regarding this and the outcome is still the same. When I insisted again on the contact details I got a response I should use the same email address and just include attention to a Name which would be the supervisor. At this point I wonder if they actually tried to resolve this and just declined as they are not seeing it as in their responsibility. I made the booking with lastminute.com and they also received the payment. Everything was organized over their website. What is the point in using an Agency if they just push all responsibility from them? I usually do not like to give bad Feedback but I am more than happy to make an exception in this case. This will definitely be my last booking with Lastminute.com.

We booked a Last Minute Holiday, to find that neither the Accommodation nor Transfers were booked.
Our refund was €350 short
Avoid them

This company is full of jokes. I wouldn't give even that one start it's not possible to give zero stars. I have booked a flight for my friend, I have spelled his name wrong. The airline didn't offer name change and the airline refunded full refund. This spam company claims the airline is taken % for cancellation. Which it was their commission. They have forced us to charge us £ 50 for a name change. The flight costs £ 138... While I was speaking to a member a stuff they changed the price on the system to £ 193.40 when I checked on British airways site the flight went still £ 127... I have just lost £ 50 trying to save money using this spam website don't use please, do not lose your money on kind of sites... They have a policy to make money from people mistake. Even the airline they offer 24 Hours Free cancellation policy. Very bad customer service, unreasonable hidden fees, unreasonable payments, rude customer services manager name Sanedeep Ghosh customer service rep name Nikhel Ghikward Customer Service Rep women - Jennifer Antehey.

Please do not book with them. I booked and paid for an all inclusive holiday via them in April 2023. ONLY 1 DAY BEFORE DEPARTURE, THEY SENT ME AN EMAIL TO SAY MY HOTEL WAS CANCELLED AND GAVE ME 2 HOURS TO ACCEPT THEIR alternative which was completely unsuitable, full of negative reviews online and in a completely different destination. I was told to "board my flight" as normal without confirmation/offer of a suitable like for like hotel. We arrived at the airport check-in and still had no news of a hotel. I had to AT MY OWN ADDITIONAL EXPENSE fork out another £2700 for the only other hotel remaining on their website. They have not refunded the cost of this additional cost despite their errors. I telephoned the hotel direct for my original "booking " made and paid for in April only to be told the hotel had no reservation under my name. Lastminute.com took the full cost of my holiday booked in April despite there being no reservation. They attempted to blame their supplier HotelBeds. When I made direct contact with HotelBeds, they said I needed to liaise directly with lastminute.com. I am still awaiting to hear from them with my refund. Please avoid these scammers!

We bought hollidays with this scammers, we bought it on 13th of July 2020, we supposed to travel on 31st of August 2020, 5 days before we received an email that our check in openes in 4 days, triyed to check in when it was shown that it opened, but always got an error, we have contacted Jet2, and they told us that this flight was cancelled on 22nd of July 2020, and this scammers never told us this, spoiled our hollidays, and can't tell a date when they going to refund us, telling that they never know about cancelled flight, but Jet2, provide us with copy of email wich they sended to lastminute.com dated of 23rd july 2020, how can we get our money back we don't know. We not recomend this scammers to anibody, stay away from them!

AVOID! Flights cancelled, still waiting refund, airline has already given, can't talk to anyway, avoid

I should have known better, but I was lulled into complacency as I have used Booking.com many times and didn't realize that Lastminute.com was handling their package deals till I had already booked.
Long story short, 4 days before our trip my wife came down with Covid, but they told me we cannot change our itinerary as the hotel does not allow any changes, so we cannot change the flights either.
Since we could not travel, I elected to cancel the booking, thinking that we would face some penalties (buried deep in their terms in conditions of course). We paid about 1,600 EUR for our 1-week stay in Rome. And when we finally got our refund, it was for... wait for it... 58 GBP.
WE LOST OVER 95% OF OUR MONEY DUE TO CANCELLATION FEES, AND THEY CLAIMED THAT THESE WERE DUE TO THE AIRLINES AND HOTEL POLICIES, AND OUT OF THEIR HANDS. THEY ALSO TOLD US THEY DID NOT HAVE THE MONEY, IT WAS PAID TO THE AIRLINES/HOTELS, AND THE HOTEL HAS ALREADY DENOUNCED THAT AS A LIE.

So we got completely screwed over, and while we could spend the next few weeks battling by phone and email, it is very clear they are used to complaints and will stonewall you over and over, so I don't think it's worth it. At this point, we'll cut our losses and give up, but rest assured we will NEVER USE THESE CROOKS AGAIN.

Ut quite simply do not ever ever book with this company. I submitted my complaint about many issues with my holiday and even though their policy states that they will take a maximum' of 28 days to deal with your complaint, it took them a total of 87 days to finally offer me a small refund which was no where enough what I deserved and was entitled to. I couldn't possibly tell you how many emails and phone calls I have made - it is beyond belief. Every email was some moron saying it had been sent to the complaints team and being dealt with which was a complete lie as the person from complaints didn't contact me to say they were starting to make contact with the third party companies involved' until a few weeks ago. Kept repeatedly phoning me at work when I told them so many times when I was free. On the phone, the advisers sounded drunk and intoxicated and kept changing their mind on the breakdown of my holiday payment. One advisor was aggressive and angry in their tone and was extremely unhelpful. Couldn't understand what they were saying half the time due to their foreign accent. The refund I have been offered (no idea when I will actually receive it! Probably another 87 days judging what other people have said in here!). Apparently they had lots of complaints it deal with over the summer months (I wonder why?!) and that that is the reason it took so long and that £75 is an acceptable amount to refund me! Never mind the lies and stress they have put me through. Tried to blame me that because I didn't contact them during my holiday that there's much they can do - well excuse me for trying to enjoy my 30th birthday on holiday. Plus, again, judging by what others have said in here, calling them whilst being away doesn't pay so well either.
Absolute scum! Please don't buy from them they will screw you over. As others have said, I would gladly give them no stars if it was possible.

Cancelled my flights without any communication because airline had increased flight price even though I paid the flight price month prior.

"READ VERY CAREFULLY "
Without elaborating in to to much detail, and boring you to death, I'll summarise: booked an holiday with lastminute.com, the holiday never materialised and neither did all the excursion I planned around the holiday, due to this company, which left us ridiculously out of pocket, not to mention hours of phone calls, to foreign advisors who barely speak our language and just repeat themselves time after time! And so after reading all the other reviews unfortunately after the event, I see I'm in a long line of disappointed customers who fell foul to these charlatans.
So after several hours of extensive researching the success rate of your holiday going along without a hitch 70/30 out of your favour, "SO YOU NEED TO ASK YOURSELF" all tho it seems like a cheap holiday at the time is it really worth the risk, to feel like we do when things go wrong, my partner as been brought to tears, and our savings up the swanny without such a bye or leave and no holiday to show for it, so please heed my words and DO NOT TAKE THE RISK OF USING THIS COMPANY, you will be threating all the way through it... and I bet they reply straight away to this, unlike our emails

Booked a Hotel in Las Vegas with this bunch of "unprofessional morons"!
Due to COVID and Uk / US restrictions my flight to Las Vegas was cancelled - I tried emailing /phoning / writing to LM.com to get refund!
Their response was Zero Communication with me?
I wrote to ABTA and explained that Due to restrictions / cancellation I was unable to fly and therefore unable to check in to Hotel!
Bottom line:
Out of £400 LM charged me a cancellation fee of £365?
ABTA did nothing saying that I could go to Ombudsman/ small court and pay £200 with no guarantee that I would win?

What kind of Travel Company is condoned in the UK by ABTA and what kind of immoral scumbags are allowed to conn people out of hard earned money during a Pandemic and get away with it?

Last Minute are a disgraceful organisation and should have their licence removed but they won't be because no one will pursue all the Complaints about their practice and actually get off their pontificating arses and deal with these $#*!bags!