lastminute.com

It was exactly what I had hoped for no problems or complaints a great service
I will use this service again and would recommend it

Only giving this company 1 star because it doesn't let you give them zero. From the beginning I regretted booking my flights through this company. The website operates so slow and I constantly got error messages when trying to head over to the manage my booking section.

I wanted to access this section to book my seats as it was a long flight to Canada, however the option was 'greyed' out saying I couldn't book seats and would have to call customer services to do so. After being on hold for 40 minutes I gave up and so failed to secure seats. I overlooked this inconvenience though as at least I had flights booked.

I then received an email from lastminute explaining one of my flights had been changed and my itinerary was no longer valid. After seeing that one of my flights had essentially been cancelled and I would have to plan a whole new trip which last minute offered no help with, I decided to cancel the flight and book with a better company.

I expected to see some charges for my cancellation such as an admin fee, but I paid £850 for my flights and was offered £171 as a refund. Absolutely disgusting. Actual robbery. How can there be any justification for keeping that amount of my money? The flights aren't until Feb 2023 so not exactly a last minute cancellation and it was because my itinerary was no longer valid! Lastminute offered no help other than repeating how it was out of their hands as they're just a third party seller. Really poor service.

I threatened to complain to the relevant ADRs and the CAA which I'm now in the process of doing and all of a sudden they changed their tune saying they would review the case and get back to me in 7 days. I've even got in touch with Rip Off Britain! However, I've had nothing back from them other than a repeat of the ridiculous refund offer which I will not accept.

Really, really disappointed that businesses can just take so much money from people despite them being the ones who have breached the contract of sale and offer zero help whatsoever.

I'm writing this review to inform people of the customer services refund policy when booking hotels, please read before booking. I booked a hotel stay to stay in a European hotel 8 months before we were due to checkin
Normally the money is debited from your card when you checkin to the hotel, NOT with lastminute.com, they took the £1350 straight away without informing us that they would do so. I then cancel the booking 24-hours later, the hotel were happy with the cancellation and confirm they had not taken any money for the booking. But lastminute.com said they would take up to 2 months to return the full amount to my credit card, this made my life pretty hard because it meant that I had to pay £1,350 to my credit card and then 2 months later get a credit back for £1,350 which makes no sense or I could leave the card at the balance of - £1,350 and pay interest on it for the next 2 months. Fortunately after hours of phone calls between last minute.com and my credit card provider I was able to get my credit card to agree to freeze the interest for 2 months, but after the 2 months they said I would need to pay the full amount if last minute still haven't refunded the money. So I'm now relying on lastminute.com to keep their word and return the money as it is now approaching the 6th week.
So please be aware that last minute.com will take your money immediately but take 2 months to return it. I have since booked another hotel through another travel agent and the hotel has confirmed the booking and said they will take receipt of the money when I check-in, which is how business should be done. Once bitten twice shy I shall never use last minute.com again.
Best regards
Darren Murphy

THEY ARE A FRAUD!
BE AWARE!
They will just charge you and then increase the amount and charge you again and not send you your ticket just giving random excuses.
PATHETIC

The company block your money and doesn't issue the tickets tickets till 72 hours. Very unprofessional

Hotel was clean and tidy close to the town parking was £18.50. Sat -monday multi storey next to hotel

Where is my refund flight is cancelled last year still waiting for my refund absolutely rubbish company DO NOT BOOK WITH HOLIDAY OR FLIGHT WITH THIS COMPANY