Lane Bryant

Donna was great! My mom and I were there to try on bras and she helped us for over an hour to get just the right thing. Donna get 5 stars! However, they had signs all over the store BOGO for $10. I loaded up on some really cute tops and when I got to the register they only took $10 off each top. Needless to say I left with no tops.

I purchase three panties and get 3 free online, when it was shipped I also received an email stating one of the panties were cancelled, I checked the order once I received it true enough I only received five. I called Lane Bryant because I was charged the full amount and I wanted my free panty no more than right! When I called Lane Bryant spoke to a representative he came back and told me the panty that I ordered was not in that color however I could choose a different color and size so I wanted to same size but a different color but they were going to charge me for the cost of the panty the promotional cost. My point is I shouldn't have been charged Anythink because I was already charged it came through my bank that I was charged the full amount that was not taken off since they canceled that panty. I was not rude to the representative I told her no I was not getting ready to pay for another one I did not want to purchase. She just said okay fine thank you have a great day. Like she did not care. Like really?

I stopped shopping with Lane Bryant and have moved onto Torrid instead. I think that the clothes are more styled for a business outing or a formal event instead of everyday wear. Don't get me wrong they have plenty of clothes on there that could be considered "everyday wear", but I feel older while wearing those. I like that torrid makes me feel younger and more stylish and is a tiny bit cheaper.

I do absolutely believe that Lane Bryant is worth the money if you are looking for a dress or a work outfit.

It's an hour to the closest store, which is why I didn't immediately rush out madly to use my $20 birthday gift the company emailed me. I had signed up for their rewards program (at the store) just after my birthday and was pleased that they'd still send this, but I had obviously just been to their store! As luck would have it, the store closed due to Covid two days before I would have been able to go again, and the $20 off expired another two weeks later. OK, fine, everything sort of went upside down during that time. Now that the store is open again, I went yesterday and they would not honor the expired coupon in store. I was told to call customer service, which would give me a new code - I did, but they didn't. Not only could the CS rep not find my account, but she said I'd have to order by phone in order to use the coupon. Today I chatted online with another rep, who again could not find my account or any notes from yesterday's conversation. Conveniently, and only after I told him that it seems Lane Bryant CS reps need better training because the right hand doesn't know what the left is doing, that most other companies are trying to be accommodating due to the Covid issues, that this runaround had cost too much of my time and I'd shop somewhere else, he found yesterday's notes and a case number. What a coincidence! I had worked in customer service a long time ago, and this is just BS (word to the wise: most times, when you ask for a manager, what you'll get is the person in the next cubicle, pretending to be a "manager"). He said they'd honor the coupon if I order a FULL PRICE item. Yeah, right. The gift was for $20 off ANY purchase. At this point, I neither want to order anything nor even check their store when I get there again. While I like the fit of their clothes, I find them a little overpriced, unless you can get them off the clearance racks (where I have, admittedly, gotten some killer bargains, so I'm giving 3 stars for the clearance section).

Lane Bryant wont let you apply promo codes & real women dollars online, I usually have to go instore for the best deals.
Im also a platinum card member with free shipping but it never works online. Ive called customer service twice & they couldnt fix it. I have to ship to store & go pick it up for free shipping.

I love their bras. They make some of the best bras for women over a 36c that I've found to date. They aren't uniformly great, but they're good enough often enough that I don't mind ordering online & returning to the store if necessary though, I hate that they don't have the same options & prices in the store in the first place. It would simplify things if I could jsut try on & buy in the store.

They tend to use wider bands, and cover more of the back than many other brands, which is useful if you're a larger woman. I do wish more of their bras covered more of the underarm area however.

As for the rest of their clothing, it's all very meh. Cheap polyester fabrics more often than not, often poorly sewn & poorly sized. Even within the brand, I've fit a 20 in one outfit & a 16 in another in the past (at a time when I was a 22 in any other brand). Blame vanity sizing but when it's that inconsistent & they're pushing for more & more online sales, it makes it awful hard to order & not have to deal with a hassle ever.

Their clothing is largely shapeless. I'm big, I'm not a blob. I'm still a woman, I still have curves, I'd still like to look like a person & not a snowman in a tent. LB seems to have assumed that what women want is to hide their bodies in unflattering, weird boxy cuts that make me feel like I'm wearing a tent designed in 1980.

I no longer buy anything here other than their bras.