Lane Bryant

Using their website on a phone is beyond difficult. It's not formatted for phones so the left side of the screen is cut off. Customer service is useless. They have no access to your order or your cart therefore you have to provide every stitch of information that you already tried to enter in the to the website. Including the SKU number of the article you want to buy. Outrageous and horrible.

I have been a customer of Lane Bryant for many years. My dissatisfaction is not with the merchandise but with the credit card. After having the card for about three months I had a balance of about $68 and went to one the local stores in my area. I asked about the TOTAL balance on my card and paid it off then. I now have a balance of about $101 after making the payment. I had NO purchases. My balance consisted of two late fees of $30 and one late fee of $37. When I was finally able to get on line, if I had not made a payment by the due date of the current Month, that next fee would have been a late fee of $42. It seem that although I had paid the balance OFF, there was a residual amount of interest of less than $5. My balance of $101, consisted of $97 worth of late fees. To "add salt to my wound", when I initially called customer service to ask for my fees back, i was " conveniently disconnected". I didn't curse nor was I berating but I did let the rep know how upsetting the situation was to me. The "disconnection" occurred when I asked her to ensure that the ONLY fee they were able to refund me had better be the most recent and highest of ALL THREE fees. The one for $37. Subsequently, I had to call again and repeat my story. Setting up online is not a "smooth" process and in my defense, because I know I had paid off the balance in the store I wasn't expecting a subsequent bill. Good customer service is vital. The disconnection was "too convenient". I waited a little to see if I would receive a call back as I know they have my phone number. You have to verify your phone number every time you place a call. However I was not valuable enough to receive one. How much longer will I have this card? I'm certainly not inclined to remain a customer after this scenario.

I like the clothes that I buy here, but was very dissatisfied when I returned an online order to the store for a DIFFERENT SIZE, not a REFUND but for a smaller size and I was told I could not do that nor could I get a refund … I had the receipt and I had only had the merchandise TWO WEEKS! Lane Bryant you lost a good customer!

I bought some pants and they ripped the same day. Since I wore them, I can't get a refund. I normally only stick to panties, bras, and yoga pants, but I think I am done all together. What a waste? Since I have been ordering online and I get half off in the store when I pick up order, I decided to try some casual pants on 3 different occasions. I didn't have a problem with the other 2 and has worn them multiple times without ripping. All of a sudden a pair ripped on the first time. That put a bad taste in my mouth all together.

Tried to buy online from them. Approved by my bank numerous times. Reversed over and over on their end. Problem now is my credit card is short $199.03 since they kept running it. I'm jumping through hoops trying to get my money back that they stole. Watch what these people do with your charge card. They may steal from you too. Plus their customer service is horrible and they lie. Never will I go to a lane bryant again!

First time putting on(wearing) underwear.my fingers went thru the band. The underwear sucks. Do not buy their underwear!

I recently bought about $500.00 of spring clothing and have shopped here for many years. Generally I have been very happy with service and clothing I have bought. I'm very disappointed this tine after purchasing a pair of Boyfriend Capri's. I wore them once for 1/2 day and they stretched and bagged out so bad that they were 2 sizes bigger in the waist. This is unacceptable. The buyer should know when they buy clothing how much things stretch and pass this info on the customers. I called about returning them for this reason and they said no I could not! Well OK... I will now continue to shop in the upper shelf brand named stores that I won't mention here, where I can ALWAYS return for an issue even if something is washed.or worn. No excuse for this except the store owners put greed and selfishness, "profits in pockets", ahead of good customers.Need to put in description that this stretches at the waist and bags out 2 entire sizes after wearing a short few hours. I do not have a camera phone just an old fashioned flip phone.

Ordered online sent email on 6/23 would get 25 lane bryant cash Now not honoring this said not giving to me gave me 1 real women point which you get 1 point per 100 spent and get 10 bucks when reach 3000 which is useless and a lie worst company ever don't buy from them with high prices and lies do better to shop on Amazon. To top it all off when called first customer service agent transfered me to survey in middle of sentence and second just mutted phone never answered and then transfered me to survey which is hanging up on me and then supervisor was useless and told me they were not even honoring there own email.

Contacted Lane Bryant Customers Service Represenatative answered phone she kept me on phone just waiting for supervisor about 30 minutes she didn't help after waiting all that time perfect payment history ask 4 skip
Payment loss Mother they charging me a late free what? Inconsiderate people without natural affection, without sympathy or empathy what? Insult but they want you patronize their stores you are just a number not looked at as human beings they worst of the worst in customer service to date. Thanks for washing my time and energy..

I like lane bryant and their clothes. I needed new underwear and ordered some online and applied for the credit card and was accepted. Everything came and the sizes were wrong. I called customer service and they were of no help. Told me to go to my local store. I did and returned all items. They only credited me part of the $. No one could explain why so I had to pay $8.61 to not get charged anymore by them. On the first purchase, that's a terrible way to do business. I think I'll just shred the card.

I ordered items for christmas and the lady said that they would price match their goof up that never happened and that was on orders placed on december the 10th and the 11th
So now here we are in january and the same damn thing is happening again only this time when I placed my order it said free shipping or I would never have ordered it
So buyer beware when ordering from lane bryant they'll say that they don't charge you shipping and then oh you have shipping charges of 895 I'm done with online ordering which means I will be naked the rest of my life

This company is a scam, dishonest, and a complete joke! I've had a card with them for years. I had a $300 limit and without any warning they lowered it to $100 limit. They had no answer why and considering I paid my balance on time each month I couldn't believe this. The woman on the phone was VERY rude when I tried to find out what had happened. I recently read up on the company and found that this happens quite often. I'll never shop here again. Pathetic and disgraceful!

I ordered in- store for something to be delivered at home as they did not have the size in store. Received notification that it was delivered, but it was not. Called and was given a reference # and told that nothing could be done for five business days. Called back on fifth business day and was told I could pay for the item out of pocket.and they would process a refund for the first order. I asked why they could not just not reorder with the credit. Was given the runaround for 1/2 hiur. Issue still not resolved. I am out $60 for an item that never arrived and will not be sent to me. This "process" is ridiculous!

Hello on April 22,2023 I went in the Firewheel Mall in Garland TX. The Manager which was a man he was a total Jerk. I was trying to exchange or return a bra. He said we don't have those anymore. I went over to the bras and found one but not the color I wanted. He said we can not order you one. So I went back over there and I finally found one. He did not ask to help me or even ask me if I needed help. He helped four other customers but not me! Jerk! Then I took my bra up there then he said I can not do anything for you! You have to keep the bra that I wore two times that I paid 50 dollars for! Bad customer service!
I will not be returning!

First of all, I recently purchased bras from Lane Bryant online. However, when I received them, they were poorly made. For example, Lane Bryant should not be compared to Walmart material, poorly fitted bras with padding that bunches up and cannot be fixed. Another problem I have is how expensive they are, yet I expect the material to be what I paid for. Last, I decided since the customer service is so unprofessional, and chooses to show poor attitudes, I will be taking my business elsewhere.

Impossible return policy. Unable to generate a label online to return dress then after spending 30 minutes on the phone with customer service still unable to get a shipping label. Ended up driving to closest store 45 minutes away to return the dress. They charged me 10 dollars to return a 48 dollar dress. This company blows. Won't shop with them again.

I ordered an ivory fanny pack style purse for an event. I received a black one. I called and the lady said she will send me an ivory one. If I ordered again so I did. She said that she would expedite the shipping so I could receive it on time. I received it a day late for my event and it was BLACK again. When I called they tried to get me to buy a 3rd one... I feel like" fool me the first time shame on them fool me the second shame on me". I'm not an idiot. But I am upset. We got know where. I'm not going to keep purchasing the wrong item so they can keep sending me the wrong color.

Stores are great, but billing's rules are ridiculous. Seems like you guys intentionally try to hold your customers money as long as possible. Since March 12, I have been trying to get a refund for returned items; I was told they could not put it back on the debit card it was drafted from (not credit card), but was told you can only give me a store credit. After calling home office, they told me they would send me a check. I got an email the other day saying they need an update to my address (my address is the same as 10 years ago). I ask again, since you cant' seem to get a check to me, can you just add it back electronically... but NO... that is still not possible! They need to send another check! How many times will you do this run around. After looking at your bad reviews online, this seems to be a common scam. I will NEVER do business with Lane Bryant again, and will continue to post this in as many places as possible... people need to be warned

Bought some bras and they talked me into a credit card. Paid the bill in full on time. They returned my check to the bank on the 16th because I supposedly put a stop payment on it on the 22nd (WTF!) which I didn't do. Customer service sometimes denies getting a payment at all. Wells Fargo wouldn't help at all when they erroneously placed the stop payment. LB supposedly cleared it all up but are still sending me bills for late fees. Wells Fargo can't provide any documentation that I requested the stop payment.

I placed an online order, and the money was held on my bank account, but the order was canceled. I phoned Lane Bryant this morning, and the customer service rep was very helpful and re-placed the order. However, and additional hold was placed on my account and, they once again canceled my order. When I phoned back to find out the problem, she blamed my bank information (which matched their billing and shipping information). When we reviewed that, she tried to tell me that she can't release the 2 holds on my account but was willing to have me place another order.

I will be filing a complaint with the Attorney General's Office and Better Business Bureau and placing a fraud alert on my bank. I will also never again order from Lane Bryant.

This Company is horrible for internet orders! I returned items over a month ago and still have not received credit to my PayPal account. Don't order anything on line.

I went to my local lane bryant, great service BTW, the ladies were super helpful and attentive...however when I went to use my lane byrsnt cc it declined me, mind u I hardly use my cc unless I'm needing new bras...long story short it declined me because they had shut done my card for not using it in a year so the lady reran it and it approved it but still kept declining my purchase, so we called and the representative on the phone told me that I was not approved. 1sT of all why why would u even turn my cc off?! I will not be shopping there again, not because of the service but because I have always paid my cc on time and just because I hadn't used it in a while they decided to turn it off. I do not recommend getting a credit card through them.

Beware if you order an incorrect size online. LB won't pay for return shipping. It's difficult during this COVID pandemic to shop in the store so one has to order online. It was going to cost me 12 dollars to return a 20 dollar item. I won't be purchasing from this company again and I have been shopping with LB for 30 years