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Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Made a lamp purchase from them and found a much better price for the exact same fixture ( about $40). After a couple back and forth E-Mails, they declined to even match the competitive price much less the 120%. I guess there is a loop hole in there price match conditions? I could have tried to returned the fixture, but was just tired of the hassle with them so chalked it up to a learning. Experience. Buyer beware. No longer my vendor.
I am always surprised when my light fixture arrives and it is consistently better than I expect. I am pleased with the service and pricing provided.
I attempted to use this company once before and ended up cancelling my order due to the lack of prompt shipping and multiple delays in delivery from the vendor. I decided to give this company another try and WILL NEVER ORDER FROM THEM AGAIN. My order has been delayed THREE times now. I'm not receiving updated information. I ordered these 5 weeks ago and they have yet to be mailed out. Just ridiculous.
They have a beautiful merchandise. My living room lamps are absolutely beautiful. I remodeled my house and i think they are my favorite thing. And i love my bedroom lamps too. They were great about me exchanging the 1st pair of bedrooms lamps. I will only shop there from now on, because i know i will always find something there i like.it's my go-to lighting store.
I searched for weeks for the perfect lamps at a reasonable price. I was so pleased to find two that suited my taste and were within budget. They are gorgeous and add an elegant touch.
The 120% guaranteed lowest price that Lamps Plus offers is a huge lie. I found a wall sconce on their site for $404 each (my client needed two) and she did a search on her own and proceeded to find it elsewhere for $334. I was a bit embarrassed that I hadn't found it first, so proceeded to email customer service. Four days after my original email inquiry, a customer service representative wrote back one short sentence, "I'm sorry as our policy does not permit us to price match with this company." No further explanation. I'm so tired of these big companies offering "guarantees" and then finding every which way possible to wiggle their way out of them. So much for honesty and the written word. I'll NEVER shop at Lamps Plus again nor will I recommend this company to any of my clients.
We ordered a whole houseful of lighting for a customer through a Lamps plus sales person. Once everything shipped, she told us that she couldn't help us, that we had to call the customer service number. We called customer service and they said we had to speak to a PRO acct rep even though we didn't have a PRO acct. But we called and they of course wouldn't help us either. Horrible customer service. Just ridiculous. We will not be using them again but rather sticking with Wayfair, who by far is easier to work with.
I would really need one of the lamps replaced
Can someone contact me?
My cellphone number is *******862
Customer service representative Jose was able to assist me in locating a light brackets. No waiting. Jose met me at the door entrance
After buying my house, I replaced every single light fixture in it with light fixtures that I bought on LampsPlus.com. Only one time did I have to return a fixture to LampsPlus.com, and they made it very easy for me to do so. The variety and quality of light fixtures on exceeds that which I can buy locally, even at specialty lighting stores, and moreover, the prices on LampsPlus.com are extremely competitive. LampsPlus.com is my go-to store for light fixtures.
Source: https://moonlamps.net/moon-lamps-for-kids
I use Lamps Plus almost exclusively for clients lighting needs. Had an issue with some returns in December but all was finally resolved and correctly.
I found exactly what i wanted for several rooms in an apartment I am decorating for a client. All of the fixtures were shipped and received rather quickly. My sales rep, Jennifer Ly was especially helpful as she always is.
As a designer and contractor, I use Lamps Plus Professional all the time. The customer service is great and I really appreciate the quality of the products that Lamps Plus provides. My rep, Tess F., is very committed to making sure that all our orders are handled professionally and to my satisfaction.
As a designer, I have many options for lighting sources. LampsPlus is a favorite, one of the first sites I look at.
I ordered from the LampPlus Canada website and found that they were very organised and were true to their word on delivery. My Hanging and sconce for the exterior of my house came in well packed and delivery was as promised. I would order again from these guys.
Woodbridge Ontario Canada
I work with a sales rep there and she is always so helpful. If there is something that I am looking for that is not on the website, she will find it for me. Prices are very competitive and customer service is great. They are my go to place for lamps and fixtures and home decor.
Bought 2 lampshades, 39,99$ each and when I received them, I saw that each one was priced at 19,99$. I was buying on their Canadian site. So, be aware Canadians that we pay TWICE the price than in the US. Plus, harps and finials were missing! Exchanged about 12 emails with the company before they sent me the missing parts. I DO NOT RECOMMEND this company. Add taxes and duty fees! There will be less and less business with our "neighbors" and I get why. I Will make sure next time I order something on a site ". CA" that it is NOT based in the US!
My long time assigned rep Michelle has helped me greatly over several years. She often suggests alternatives to expensive or unobtainable fixtures.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members