Lamps PlusReviews 1,197

I continue to receive bank account holds for a cancelled item. First, A hold for double the amount of the order was placed on my account. Customer Service rep was nice but informed me "that's just the way it is". Only after a formal complaint was the hold finally released. I found that my account has been charged AGAIN! What is the deal?! It shouldn't be so difficult. DO NOT BUY FROM LAMPS PLUS!

During the pandemic when so many online stores have slipped significantly in customer service and horrible return policies for defective products, it is nice to know that Lamps Plus is on top of their game. Easy and fast access to a person and quick and fair resolution to problems.

They suck. After 6 days I ended up at walmart and bought the bulbs for half the price.
Will never use them again. Plus they had shipped it yesterday and I have to pay to ship it back...

I am a long term repeat customer with Lamps Plus, have ordered thousands of dollars worth of lighting fixtures. I have been extremely happy until I had the unfortunate experience of having to deal with their customer service.
Fedex lost an expensive ceiling fan (approximately 3 months ago.) I quickly reached out to FedEx and they admitted fault, they recommended I reach out to Lampsplus for a refund.
Lampsplus disregarded the claim number FedEx had provided me and insisted they perform a personal "tracer" investigation. After almost 2 months they came back saying they would need additional time to process the claim and provide a refund. The customer service representatives were always hit or miss, some would be somewhat helpful and some were flat out rude. I would have to hound them to continue to move forward with the process of getting a replacement or refund. They would never proceed to the next step unless I called them.
When they were on the final step and about to process my refund they sent a final email stating they would not proceed with issuing a refund. After three (3) whole months that's your solution? After FedEx admitted fault on their end but you refused to take my claim number? I could have filed a claim with my bank immediately and the issue would have been resolved much quicker.
You lost a good customer Lamps Plus, I love your its but your poor excuse of customer service is your downfall. I will be seeking alternative vendors for my home lighting/decor from now on.

We ordered 2 bullet lights that advertise being in stock and would arrive in 7 to 10 days. After 2 weeks I called. I was told that their delivery system was having problems due to covid (understandable) and my order was waiting to be shipped out and would be shipped out that day. When I went back to check on it days later, I was told that line was temporarily down. Not only were my lamps not being shipped out, they weren't even made yet. I asked for a supervisor, I asked several questions such as why was I lied to and when would production start back up and why wasn't I informed there was a problem? None of these were answered and no one would come to the phone except this poor girl who knew nothing. I will never deal with this company again! I gave it one star because it would not allow for zero

I made a simple order. I noticed on my invoice an hour after ordering that my old address from 6 months ago had populated the order. I called quickly an hour after making the order. I also emailed customer service as well within that short time to make the correction in writing also. Supposedly problem solved. Now almost 2 weeks later I have paid for my order but still do not have the order. It has been delivered to the incorrect address 2 times now. This is now my problem. They advised that I should dispute the payment. They said they delivered the product and there is nothing they can do. They will not sent me another item. What a sad attitude... the many calls I have made looking for this order to come in explaining this story over and over

I am HEART BROKEN over this sale! My bank account was emptied with charges I DID NOT AUTHORIZE over the amount of my purchase. I was on hold ALL MORNING, talked to THREE PEOPLE AT THIS COMPANY, Ashton, Christy, and the "manager" Lindy who stated in part "this is explained on our website", when asked for the name of her boss she refused to tell me, when asked to speak to her superior, she stated "you will get no where." I AM NOW BROKE AT THAKSGIVING, THEY TOOK OVER $1,100.00 UNUTHORIZED MONEY AND REFULSE TO RETURN IT! THEY RUINED MY HOLIDAY. I do NOT advise doing business with this company!

This review is based on personal experience. I purchased a sculpture from LampsPlus. The sculpture that arrived did not look even remotely close to the picture displayed. I called for a return and the person who answered asked me to send a picture. Her reaction was similar to mine and she processed the return, free of charge. She even indicated LampsPlus would contact the company for a new picture that resembled the product. Based on this, I thought very highly of LampsPlus.com as this was the first time I have ever used them. I then proceeded to leave an honest review. My review was censored. I left a follow-up review for the same product and that review also was censored. The purpose of this LampsPlus review is to alert anyone who purchases from this website to know that in my opinion, you should absolutely not trust their reviews. Just a quick scan of their website will show that an amazing number of products have between 4.5-5 stars. This should make you very suspect. When you look at reputable websites like Amazon you always see honest reviews and ratings between 1 and 5 stars. When you see a website where nearly every item has 4+ stars, and the reviews look like they are written by people with a PhD in English literature - you should run.

Customer satisfaction is not their number 1 goal, not sure why they claim that. Their product was a joke, cheaply made, 1/4 size as pic depicted and I paid over $50 to return their product because I live in the east coast and they are located in California. Also, the light fixture produced approx 10% of lighting a normal light fixture at your local retail lighting store would have. No photos because I thought they were going to do the right thing and reimburse my shipping and handling charges, but that's not their policy, guess it's alright to deceive the public and customer satisfaction is not their priority. Rarely a reviewer. But I am soooo disatisfied and disappointed, I feel its my obligation to warn everyone and for you'll to avoid headaches... Pharm. D.

My electrician had to REWIRE the outdoor lamp I bought because it was so SLOPPILY WIRED that it popped the circuit breaker and shorted out all the other lamps. I also bought an adapter, and when it turned out I didn't need it I called the Refund Department number in order to get a Return Merchandise Authorization Number. THEY DON'T ANSWER THE PHONE! I finally left my phone number for a call back. Over the course of 3 days I left my number 3 times. THEY DON'T CALL BACK. I wrote to their sales person who said "I am sure they will be contacting you as soon as they have the opportunity." Opportunity? After 3 days? My advice: If you need a lamp that might -- or might not work -- you can take a chance and try Lamps Plus. Their sales people answer immediately. You want service when something goes wrong? THEY WON'T HELP. Worst service on the Internet.

Promised lamps by 6/24/10. Received an email today, 6/25/20 telling me there has been a change in delivery for 7/15/20. I had called them twice today only to be placed on hold for an extended amount of time. Finally I had a choice of them calling me back. I left my phone number for a call back which I never received. I went on the Chat Line. Representative said it would have been 3 hours on hold and the call back would have been 48 hours. I asked why are you taking the cost of the lamps out on my charge card if you cannot deliver as promised. Her reply was," to check to see if you had the amount in my bank to cover the lamps". She also indicated that the amount will come off my account in a day or two. I will wait for these lamps, but I will never order from this company again. They do have a extensive variety, but not worth the hassle of shopping here. I will stick with my Amazon Prime in the future.