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John B.

  • 1 Review
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Experience: Home & Garden

Member since April 2021

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1 Review by John

4/3/21
Verified purchase

I continue to receive bank account holds for a cancelled item. First, A hold for double the amount of the order was placed on my account. Customer Service rep was nice but informed me "that's just the way it is". Only after a formal complaint was the hold finally released. I found that my account has been charged AGAIN! What is the deal?! It shouldn't be so difficult. DO NOT BUY FROM LAMPS PLUS!

Tip for consumers:
DO NOT BUY FROM LAMPS PLUS

Products used:
Lights

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elleng32
Service D. – LampsPlus Rep

We sincerely apologize for this situation. This is not a normal occurrence so as soon as we were informed we did have our billing department look into this issue. This can also depend on how your bank or credit card company processes authorizations. We continue to look into this to ensure the matter is completely resolved. We apologize again for any inconvenience this situation may have caused.

Thank you,

Lamps Plus

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