If I could give a ZERO, I would. Worst store ever. First, I went into their store two weeks ago to order a twin bed, specifically telling my salesperson that I only had a mattress... no box spring. I assumed, incorrectly, that he would only sell me a bed that met my description, so I bought one that was not set up, rather the headboard colors merely displayed on the wall. Needless to say, it arrived and was set up... we paid $59 for the service... and it was obvious then that this bed needed a box spring. Oh... and thank goodness my long son and I were sitting in the room watching the assembly guys because I had to point out two times they were screwing it in wrong. They just laughed as they corrected themselves. I should have been smart enough then to just send it back, but I didn't. So I ordered a box spring the next day. I was told would arrive in three days. Then they changed the delivery date to a week later. Fine. I waited patiently, starting at 8:30 am, the first hour of their three hour window. At about 10:00 I saw their truck pull up. Excited, I ran to grab my toddler so we could watch them out the window. Sixty seconds later, the truck drove away. I was confused to say the least but figured maybe they wanted to turn around to get a better angle into the driveway. I was wrong. Nobody ever got out of the truck to knock on the door. Apparently they called my cell, but it was in the other room... so they just drove away. I am sooooo furious.And let me also mention their phone/call system! It sends you in a perpetual, never-ending loop. I am so frustrated by this store, their salespeople, their assemblers, and their delivery system. Needless to say, I am cancelling my order and NEVER shopping there again. And I am making sure I tell everyone I know not to shop there either.