Lab Charge LLC

Bought two Labchatgers…. One stated buzzing loudly. Tried everything but still wouldn't stop. Have had then five or six weeks. Said to send a video and I don't know how to do it so asked if I could call for them to listen to it… no need a video with sound… asked if I could mail it back at my expense… no need a video. Horrible rip off company…. Buyer Beware!

The buy 3 get one free seemed like a good value. However the air is not better, and a refund is a quarter less than the price paid,

Ordered items. Cancelled order prior to shipping. Order came anyway. Returned items (with tracking) via ADDRESS LABEL THEY PROVIDED, item
Was returned to us. Took many emails to get a new updated return label. Weeks of runaround. Items were returned. Tracking shows they received.

Now their emails claim "empty boxes are a problem"
And "more time is needed to confirm validity of my return(s). It has been over a month with no refund nor resolution in sight!

No phone number for them for obvious reasons.

DO NOT DO BUSINESS WITH THIS COMPANY!

Purchased 5 of the labcharge air purifiers that came with a 2 year full replacement and after 90 day of use this is what happened when I reached out to customer service they wanted $20 dollars to ship the new ones, after several weeks I gave up, I would not purchase these ever again …..

Received my set of icon air purifiers, one did not work tried contacting the Lab Charge customer service, they do not answer the phone calls. The direct you to their 24/7 email site, have emailed them 5 times still no reply. Plus I was charged a bill for $45.00 and another bill for $135.52; second one was the cost for the set, no idea what the $45.00 was for. This has been a terrible company to do business with. And the air purifiers do not work as stated in the sale demo. Stay away!

This is a fake device with nothing more inside than a USB converter circuit, red, green, and blue LEDs and driver chip, a switch and a fan. Everyone needs to know that LabCharge is promoting snake oil at consumers expense. Placed in the inside bottom of the device there's a magnet to give the unit stability and weight. I have been in electronic component repair on the bench and in the field for 45 years. LABCHARGE should be prosecuted to the full extent of the law for extreme fraud. What is the main component of a real ionizer? The main component of an ionizer is an emitter that creates an ionizing field for air to pass through. The emitter can be made of electrostatically charged plates or a high-voltage wire or carbon fiber brush. The only thing missing here is an actual ionizer circuit. This is nothing more than a mood light with a fan.

I bought three units. My order arrived within the time frame they promised.
They appear to work fairly well but only when I remember to clean the filter every two weeks. I've never needed to contact LabCharge so, I don't know what their customer service is like.

My wife purchased a 4-pack of Lab Charge air purifiers. One failed within the 90-day warranty period. Lab Charge wants us to pay $10 to have a replacement shipped out for a $30 purifier. What a ripoff!

These things are a joke. They are about the size of a can of soda. The instructions say it takes about 2 to 3 weeks before you can start detecting a difference in your air quality. Are you kidding? I am sending them (2) back.

I got in the mail today. I could not get the adapters to fit in the ports. It was hard to tell which one went in which port. I do not recommend that you waste your money on this. Read the reviews above. Most customers are done dissatisfied.

I ordered 3 air filters from them on September 10th. Nothing ever showed up and I got no emails. I filed a dispute with Pay Pal regarding it. They sent pay pal a proof of delivery. What they delivered what some sort of sache thing to control odor which smells like death. It is 3" x 6" and was sent in an envelope. I don't think 3 air purifiers fit in an envelope. I think they never intended to do anything with my order. Pay Pal denied my claim because they got a proof of delivery. What does that prove really?:?

Ordered 4 of them only 3 work i contacted them they said to send video i did they said not conclusive i sent pictures the same response need video I offered to mail back then they could send a new one they said no

I purchased 6 units from LabCharge and returned for refund as I was told sinc I was not happy with the size, received 6 in a box approximately 12" x 12". Also, the same day I made the first order I mistakenly made a second order and contacted them immediately and I was told that order was cancelled and would give a full refund. That was 10/03/22. The agent later advised they would have to wait to send cancelled order refund along with returned order refund once I provided proof of return, I sent proof of shipping with UPS the day after her email telling me they would send refund for both orders together. I have filed a dispute on the order placed with PayPal and waiting on their resolution. It has been a terrible ordeal that I hope to never experience again! I'm sure I will never see the cancelled order refund in the amount of $135.31 but hoping I will get the refund through PayPal for the order placed through them for $135.31 plus $45.00. As of 11/06/22 I am still wait!

I ordered and paid for two air filter units but never received them. All I kept getting was promises of tracking number. The company promised a two to three day express delivery but it is now over two months and no delivery or refund as promised when I cancelled order. They have also stopped replying to my emails. Surely there is some form of action can be taken against companies like this who advertise on Facebook, take money and don't supply product.

Having bought 4 of these to cover the main rooms of the house we just found the noise levels too intrusive. Now I recognise that we all have different sensitivities but for us we needed to return them. Relying on the stated returns policy, ie 'for any reason' we got nowhere. The company didn't refuse to give us a return label, our reason was initially accepted by the support person, but after 6 weeks and several more emails to the company nothing more has been heard.

Total jerks. As previous person noted, their emails are canned. I have maybe twenty copies of their same reply. 6/1/2022 they received all products back from me. Now 8/17/2022, and no refund what-so-ever. Will now write to Better Business Bureau and Facebook.

Returned 2 air purifiers in January 2022. Requested a refund. To date no refund. Standard response to all my emails..."referred to finance department". Have never heard from them. Extremely poor customer service. Would not recommend this company.