Lab Charge LLC

Having bought 4 of these to cover the main rooms of the house we just found the noise levels too intrusive. Now I recognise that we all have different sensitivities but for us we needed to return them. Relying on the stated returns policy, ie 'for any reason' we got nowhere. The company didn't refuse to give us a return label, our reason was initially accepted by the support person, but after 6 weeks and several more emails to the company nothing more has been heard.

Received my set of icon air purifiers, one did not work tried contacting the Lab Charge customer service, they do not answer the phone calls. The direct you to their 24/7 email site, have emailed them 5 times still no reply. Plus I was charged a bill for $45.00 and another bill for $135.52; second one was the cost for the set, no idea what the $45.00 was for. This has been a terrible company to do business with. And the air purifiers do not work as stated in the sale demo. Stay away!

I ordered 3 air filters from them on September 10th. Nothing ever showed up and I got no emails. I filed a dispute with Pay Pal regarding it. They sent pay pal a proof of delivery. What they delivered what some sort of sache thing to control odor which smells like death. It is 3" x 6" and was sent in an envelope. I don't think 3 air purifiers fit in an envelope. I think they never intended to do anything with my order. Pay Pal denied my claim because they got a proof of delivery. What does that prove really?:?

I ordered 3 purifiers and they said I could send them back for a full refund and never got the refund and they kept the purifiers. They should be shut down amd be taken to jail for fraud. They have blocked my messages and will not respond back on email. Please someone shut them down for being dishonest to us.

I ordered 4 of these units. None worked. They have a 30 day no questions asked return policy but when I contacted them, they gave me the run around! Thank goodness I paid with PayPal. I am disputing the charges.

Total jerks. As previous person noted, their emails are canned. I have maybe twenty copies of their same reply. 6/1/2022 they received all products back from me. Now 8/17/2022, and no refund what-so-ever. Will now write to Better Business Bureau and Facebook.

Returned 2 air purifiers in January 2022. Requested a refund. To date no refund. Standard response to all my emails..."referred to finance department". Have never heard from them. Extremely poor customer service. Would not recommend this company.

This company should be closed down and the owners arrested for fraud, i sent back 3 of them, 2 hadn't even been out of the box, they tried to say that they were heavily damaged and that is a BIG FAT LIE, we used 1 for a week in our bedroom and it sat on a table, we aren't smokers or dirty people, they are nothing but liars and scammers, im disputing it again, i will not pay for them, they got the merchandise and i got nothing

I ordered three air purifiers I changed my mind right after I ordered them called to cancel they said it was too late again I cancelled within an hour of buying on line. I put it on my credit card they refunded the charge package arrived at my home and I refused it UPS took it back to Lab Charge and they had moved no one was home holy cow what a strange company always use a credit card so glad I did

Ordered 3 of the filters, bait and switch totally not as advertised. When I called they told me that they would send replacements. 2 months later I called again and they said the owner had covid and everything was on hold. Now you call and there is no phone option only email. So upsetting.

This company is a joke I returned my order in it's been 2 months since I've received my refund. Sent many emails and got generic responses. You can't call them. I'm out more than $300.00.

To all, Do not order air purifier units from Lab Charge! I was scammed out of $120.00 by them. After many communications back and forth with them, including pictures for them I finally got a return shipping label. No response they received it so I turned it into the Better Business. I got an answer from them this morning (after a month) that they had no response from Lab Charge so the case was closed and I would have to pursue small claims court. I'm done with these crooks. Time for an attorney, bad lesson Hope no one else gets taken by these crooks. Xoxo

Worst company I've ever dealt with in my life. Took a month to get the return label after requesting it. That was December, 2020, and we still haven't received our refund. They no longer have a phone so you can't talk to someone, only email. Their emails are canned and repetitive. We found their ad on Facebook and gave honest feedback. So honest they deleted our posts and banned us from making any additional posts. However, they did leave the option to share their site! Bottom line, don't get involved or have anything to do with this company unless you have a desire to throw your money away. It would be interesting to see the amount of money they have "scammed" and "stolen" from people who believed in their product and wanted to support their business. Don't let them get you.

I bought three units. My order arrived within the time frame they promised.
They appear to work fairly well but only when I remember to clean the filter every two weeks. I've never needed to contact LabCharge so, I don't know what their customer service is like.

These things are a joke. They are about the size of a can of soda. The instructions say it takes about 2 to 3 weeks before you can start detecting a difference in your air quality. Are you kidding? I am sending them (2) back.

It only took 8 days to recieve my order (very fast), i'll writer another review after a month of use.

My wife purchased a 4-pack of Lab Charge air purifiers. One failed within the 90-day warranty period. Lab Charge wants us to pay $10 to have a replacement shipped out for a $30 purifier. What a ripoff!

Absolutely disgusting what they did. Ive got print screens of Customer Chat, saying theyd refund me within 48 hours, but no, they lie, lie, lie. Avoid at all costs!

I purchased 6 units from LabCharge and returned for refund as I was told sinc I was not happy with the size, received 6 in a box approximately 12" x 12". Also, the same day I made the first order I mistakenly made a second order and contacted them immediately and I was told that order was cancelled and would give a full refund. That was 10/03/22. The agent later advised they would have to wait to send cancelled order refund along with returned order refund once I provided proof of return, I sent proof of shipping with UPS the day after her email telling me they would send refund for both orders together. I have filed a dispute on the order placed with PayPal and waiting on their resolution. It has been a terrible ordeal that I hope to never experience again! I'm sure I will never see the cancelled order refund in the amount of $135.31 but hoping I will get the refund through PayPal for the order placed through them for $135.31 plus $45.00. As of 11/06/22 I am still wait!

This company is one hellacious of a scam! These things dont work. And for 250+$ for 6 I would have have more results putting 3 fans facing out in the windows for 30$! Wish I didn't wait so long to send back and put the money into REAL air purifiers! Junk!

I inadvertently ordered items I did not want from my order of a set of 4 LabCharge Air Purifiers as a Christmas gift. There was no way to remove items from the cart on the last step of payment for the order. I received the order I wanted and another unopened package with 6 purifiers that I did not want. I contacted LabCharge immediately and was sent a return label, which was used to return the package on Dec. 12,2021. I was due a refund of $246.39, which to this date (Mar. 30,2022) has not been credited to my account. Has anyone else encountered this problem?

Requested a refund. Told I would get an RMA label to return item. Still have not received 10 days later.

The air purifier was a gift in which I am so grateful. But when asked if i noticed if the quality of air had improved, my answer was I could not tell a difference in the air and when I went to wipe down the filter there was nothing to wipe off after 4 to five weeks since I have set it up in my house; I was surprised that there wasn't any dust or anything to wipe off.no dust or anything. At all to with Ed could tell a difference... Although, I can't tell a difference in air quality; I certainly don't want to claim there is no improvement. I just don't know how to put it to the test. Maybe I could get feedback if labcharge will read this review.