They dont stand behind their products and don't want to give a refund when you aren't satisfied. They try giving percentages off to try to make you keep it.
It only took 8 days to recieve my order (very fast), i'll writer another review after a month of use.
I ordered 6 air purifiers, was dissatisfied with performance, returned for refund, 4 weeks later, no refund.
No stars, it shows it's a reasonable size on there site. Lol It arrived today, the size of a bluetooth speaker. So freeking disappointed.
Requested a refund. Told I would get an RMA label to return item. Still have not received 10 days later.
This company is a money grab. Bought 3 to get 4. Fine. One showed up with a defect. Replaced for free. Awesome. HOWEVER, 2 more defects came up and I(the customer) was expected to pay shipping and handling for $20 each. I had them for just over 5 weeks. Sent emails back and forth about how poor of customer service it is and they won't budge. I refuse to pay for a bad product. If I broke it or did something negligence then fine. It literally sat on tables lol. They just want more money for their poor product.
Stay clear from this company, they will rip you off and sell garbage. Unfortunately I'm stuck with these humidifier that are garbage and will not get my money back $225 cause I missed the window of return. That was the last income after many unanswered emails.
Answer: I received a free Return Postage by email, but they never acknowledged receiving the package. I have all the tracking numbers on the two incoming packages to prove that I received them, but that has not made a difference.
Answer: VERY hard to get a response, email takes up to 72 hours
Answer: It won't. I even got my credit union involved and they didn't do anything either. These people are scammers.
Answer: They will never give you back $ they will try to negotiate for you to keep product and they give percentage of your $ back.
Answer: I think it is a scam. I think the employees get a bonus for a bonus for every refund they screw people out of. It does not pay to hire an Attorney and they know this.
Lab Charge LLC has a rating of 1.3 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lab Charge LLC most frequently mention air purifiers, customer service and return label. Lab Charge LLC ranks 28th among Air Filters sites.