DiscountFilters has a rating of 3.84 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountFilters most frequently mention customer service. DiscountFilters ranks 13th among Water Filter sites.
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I was googling for the perfect filter for my fridge, I wanted genuine, new parts & none of the "iffy" type filters. I ran across Discount Filters, tried them out & I'm ecstatic about the filter, service, price & speed of shipping! If you're looking for filters go here first, you will DEFINITELY thank me later! They have a lifetime customer on my part, far as I'm concerned, now get... Go shop & find your perfect filter and be a HAPPY customer, like me Not to mention your fridge will thank you & run better
I write this review on 2/4 or 15 business days since I placed an order on 1/15. Their delivery policy is 3-10 business days for free delivery. So I should have received my filters between 1/20 - 1/29. According to their order tracking system, it's been at a processing facility since 1/25 with no further update. So I called customer service today and they said it was probably lost. They offered to ship via FedEx Ground which would take another 2-3 business days or middle of next week. When I asked if they would offer any discount for the delays, they said no. Upset, I decided to cancel the order, and purchase my filters elsewhere because I don't feel I should have to wait a min of 18 business days (25 total days). Very disappointed. Would not recommend.
I was googling for the perfect filter for my fridge, I wanted genuine, new parts & none of the "iffy" type filters. I ran across Discount Filters, tried them out & I'm ecstatic about the filter, service, price & speed of shipping! If you're looking for filters go here first, you will DEFINITELY thank me later! They have a lifetime customer on my part, far as I'm concerned, now get... Go shop & find your perfect filter and be a HAPPY customer, like me Not to mention your fridge will thank you & run better
Tip for consumers:
They are more than just water filters,they have air conditioning filters plus a lot more items!
Products used:
I got the Frigidaire filter for my side by side.
American made products with good prices... what else could you ask for? Also appreciate customer service when I have needed them. Keep up the good work.
Thanks for the great review, Michelle! We are glad to hear that our customer service team has taken care of you and that our American-made products are working well. Have a great day!
Good product. Excellent, as always. Heads up, prompt mail service. Good outfit., better than searching for them at a store.
Thank you for the great feedback, Keith! We truly appreciate your business and feedback. We hope that you have a great da!
I write this review on 2/4 or 15 business days since I placed an order on 1/15. Their delivery policy is 3-10 business days for free delivery. So I should have received my filters between 1/20 - 1/29. According to their order tracking system, it's been at a processing facility since 1/25 with no further update. So I called customer service today and they said it was probably lost. They offered to ship via FedEx Ground which would take another 2-3 business days or middle of next week. When I asked if they would offer any discount for the delays, they said no. Upset, I decided to cancel the order, and purchase my filters elsewhere because I don't feel I should have to wait a min of 18 business days (25 total days). Very disappointed. Would not recommend.
Hi Greg! We are very sorry to hear that your order was delayed in shipping. This certainly not the norm for our shipments. I did check the tracking on your order and it shows delivery on 02/10/2021. Thank you for your business!
Excellent company with outstanding customer support! I ordered the wrong filters for my Aprilaire system mentioning that I should have ordered filters for a 2200. I submitted a return request expecting to get a return label then I was going to order the correct filters. I received an a email to keep the filters (donate to someone) and that the correct filters were being shipped at no charge! Unbelievable! Telling everyone I know to check the site for all their filters!
Products used:
Aprilaire filters
Hi Helene. Thank you for the great review! Please let us know if we can assist you further and thank you for your business!
Ordered filters from them in the spring with no issues.
They sent an email to reorder in the fall.
When you click the link the cost is now $135.17 which is very very high.
If you search for the same product number it sells for $89.00 on their site!
Basically trying to make a quick buck off people who don't pay attention.
I always get my refrigerator water filter from DiscountFilters and have never been disappointed. I thought I had an issue with my most recent order and contacted Customer Service by e-mail. I was shocked that I received a response immediately, I am sorry to say that the issue was of my own doing and apologized to Kaitlin who could not have been more kind and gracious. She was most helpful and of course my order came in the next day as promised initially.
Thank you for the wonderful feedback, Nick! We are so glad to hear that Kaitlin took great care of you. We truly appreciate your continued business. We look forward to working with you again in the future. Have a wonderful day!
I ordered a 3 pack of water filters for my refrigerator. The postman brought an empty, cushioned envelope. The envelope was the type that has to be sealed on both sides, it was never sealed, and of course, my $50 worth of filters were gone. I immediately emailed the company and never received a reply. Very poor business practice.
Have been purchasing Range Hood filters from this website for the past 2 years.Prices are the best and the carbon range hood filters are the best.The carbon filters comes in 2 pack and 6 pack,the product quality is so good. The carbon filters does not need to be changed every 6 months and stays clean. Best website to purchase HVAC filters too,sign up for emails where you will get deal alerts.
Products used:
Air filters, Range hood filters
We teceived correct filters in good shape in just a couple of days. Great service and price. THANKS
Thanks for the great review, Jodie! We're happy to hear that our service, prices, and products made for an overall positive experience. Thanks again for your feedback. Have a great day!
I like how my purchase history makes it so easy to re-order. My first order was easy to fill because I used this website together with my product information manual. Prices are comparable and usually beat the competition.
Thanks for the great feedback on our website and functionality, Velma! We truly appreciate your review and business. Have a wonderful day!
I've made 5 purchases from Discount Filters and have consistently found their products, service and pricing to be better than their competition.
Thank you for the great review, Rolf! We truly appreciate your feedback and continued business. Have a wonderful day!
I purchased water filters for my refrigerator in April 14 2020, they sent the wrong ones. I requested an RMA and three weeks later after several phone calls finally got one on May 5, l 2020 and I sent the filters back at MY expense. After several emails sent to them from their website and multiple phone calls, I still have no refund. The emails go unanswered and the phone call agent is a recording stating that they are busy and I can call back later. It is now more than 60 days and no refund.
Tip for consumers:
Don't do it, they are not worth the effort.
Products used:
NONE and will never buy from them again.
Hey Michael! We're so sorry to hear about this issue with your refrigerator water filters and the communication breakdown as well. We'll be sending you a private message to get to the bottom of this ASAP and make things right. We apologize again for this inconvenience.
Received filters recently for my LG refrigerator. Not the correct size or connector at top of filter. Might have damaged our new refrigerator. Waiting for repair person. They have NOT responded to our calls or emails. Public beware. Completely dissatidfied...
Hey Al! We're very sorry to hear about the filter not fitting correctly. We'd love the opportunity to work with you on this to make it right. Please reach out to us via email contact@discountfilters.com or you can even chat with our team here: https://help.discountfilters.com/hc/en-us
Again, we apologize for this issue and the inconvenience it has caused. We look forward to speaking with you. Have a great day!
Web link says one price then another price after you open the link. Price was "$$" for two filters then went to check out and price was more than double. Called discount filter said you need to read the fine print. No need as I will advise everyone to avoid this fine print scam.
I like the filters. I have ordered them in the past. However, Its been awhile and I wanted to make sure I was installing it correctly, I had to reference the website for the correct way to install. I would suggest DiscountFilters included an insert that tells you how to install without having to visit the website.
Thanks for the great feedback! We will pass this along to our product team to see if this is something that we can do in the future. Thank you again for your review and business!
I order lots of different filters from this site and have always been satisfied. Last fall (Sept 2019) I decided to order furnace filters from Discount. I received them but I still had some from a previous purchase so I used those up before getting into the box from discount filters. Finally, in July 2020 I went to use the filters and guess- what they didn't fit. I thought oh lordie there is no way after this long that Discount Filters will help me but I decided there's no harm in trying. I contacted them and was connected with a very nice customer rep. She helped me get the proper filters and sent them to me at no charge. I didn't even have to go through the hassle of returning the wrong filters. She said I could give them to a church, donate them to a charity, etc. So I am taking them to one of the thrift stores in hopes some one can use them. I definitely recommend this company! It was so nice doing business with someone who made this transaction so easy. So many times trying to deal with a business just elevates your blood pressure but not this time!
Thank you for the fantastic review, Andrea! We're so glad to hear that our customer service team was able to get you those replacement filters. We truly appreciate your feedback and business. We look forward to working with you again in the future on all of your filter needs. Have a great day!
Good product and customer service for TULV-115 UV Bulb Replacement and furnace filters. Customer service spent a good amount of time verifying with the correct replacement bulb. Saved me good money. Thank you.
Thank you for the great review, Anthony! We are glad to hear that our customer service team took great care of you. We truly appreciate your feedback and business.
Ordered 4 Pentair pool filters. These filters are difficult to get mid-summer in California. Talked to customer service to make sure the replacement filter model was correct. Very helpful. Box arrived in about 4 days with no problems. The price and performance are excellent.
Thanks for the wonderful review, Joel! We are happy to hear that our customer service team was able to help out and that the filters were priced right and arrived quickly. Have a great day!
We have been customers of DiscountFilters for a long while due to their competitive prices and great customer service. Shipping is always fast and accurate.
Thank you for the great review, Stephanie! We truly appreciate your continued business and feedback. Have a wonderful day!
I ordered a filter, and it got stolen after the delivery, so I called customer service and they sent me a new one for free
Thank you for the great feedback, Asher! We're glad to hear that our customer service team could help. We truly appreciate your business!
I use Discount Filters to purchase filters for my appliances all the time. They have the best price, the website is easy to use and delivery is quick.
What more can you ask for?
Thanks for the kind words and great feedback, Margaret! We're happy to hear that our website was easy to use and that the products were priced right and delivered quickly. Have a wonderful day!
Easy to order and received in 3 days. I have been using this service for about 5 years. I have always been very satisfied with service.
Thank you for the wonderful review, Martha! We truly appreciate your feedback and continued business. Have a great day!
They are very nice know what there doing and got my items really quick use them alot. I recommend you try them. Just tell what they need they work hard to get it for you
Thank you for your kind words and wonderful feedback, Sheila!
I checked all over the internet, and Discount Filters had the best prices. And I have used their refrigerator air and water filters for the past three years, and they work great!
Thank you for your review, John! We're so glad to hear that our prices continue to bring you back to us. We truly appreciate your continued business and feedback. Have a great day!
Buying replacement filters for your home or business can be a challenge, especially if it's your first time. Making sure your chosen filter fits the proper system requirements, as well as your personal needs, is crucial to being satisfied with your purchase. We understand and make the process of finding the right filter easy. That's why we keep our inventory large and our prices small with fast, free shipping on orders over $50 and free returns on all products.
Thank you for the fantastic feedback, Tina! We're glad to hear that your positive experience turned you into a lifetime customer. We greatly appreciate your business and look forward to working with you again in the future. Have a great day!