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From the business
Aqua Science is one of the Nation's largest source for Water Well Pumps, Pressure tanks, Pressure Booster Systems, Drinking Water Systems, Cartridge Filters, Fleck Water Softeners, pH neutralizers, Radon mitigation systems and much more...
Founded in 1985 with the single concept, "We will bring the world's finest water treatment equipment and well water supplies to the public at the lowest prices in the country. We will work hard to ensure you and your family the safest and highest water quality, the best available advice, and a company that cares about its customers."
Aqua Science Reviews Summary
Aqua Science has a rating of 4.3 stars from 1,123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aqua Science most frequently mention customer service, pressure tank and free shipping. Aqua Science ranks 3rd among Water Filter sites.
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Called the company for yearly check up. I was told would be $160 for the visit. The technician came over and did the testing of the water. He stated everything looks fine. I, specifically asked him, if he changed the filters, he said no need, the water is good. The next day the water flow was only running for couple seconds. Called the company, the same technician came out. He did something, and assured me that everything should be working properly. After that, a new technician came over and told me I need a bigger tank and that would solve my problem with the flow. He checked the flow again, and then determined, that membrane should be changed and then water flow should be good. I asked him how much would he charge to change it, he quoted $140 and for the bigger tank it would be $80. I, then asked, what was I charged for the first time? I got shocked, when I was told that they charged me for changing filters. I told him, filters never got changed. He started showing me the work log with pictures. I confronted him and I asked if he changed the filters, how come there are no pictures with replaced ones. He started assuring me that the first technician is not like that, and he is not going to report false information. So, I was very disappointed with such behavior. I would not recommend them and also got the whole system replaced with the bigger tank and new filters for $370. The company is a ripoff and scam.
Aquascience had good service at one point but they are too busy for the customers now. Contacting them is always a pain. We had issues that needed to be addressed. Tech was supposed to follow up with an estimate after a visit:… he did not and we are supposed to have work done next month. I have no idea what work or if that is still happening because no one has contacted me or returned my messages. Please explore other options if you have them. You will not get service here.
Smooth transaction with quick shopping and good packaging
5 star experience with Aqua science, I would definitely use them again. Shipping time was super fast!
My order was received in a few days even during the christmas season.
The tank is already installed, received in three days.
We called on a Monday, ordered same day with help from an agent, it was here Wednesday and works flawlessly. Much cheaper than going through our local well company. We will absolutely be back and couldn't be happier with this company
It was easy and quick. No problems in the delivery. The order was correct.
Well packaged bulbs. Will by again for this company in the future
The package was never delivered to my home. Instead, it was delivered to one of the UPS pick up station.
My ordering process was simple and efficient. I ordered on Friday evening and received by Wednesday afternoon. This includes coordinating with the freight company. Their price was also the best I could find even before the shipping was included for free.
Purchase was easy and Aqua Science had what we needed when we needed it. Bit on the pricey side but what we needed was a little bit unique and we didn't want to buy a whole case.
Order was shipped very quickly. Product arrived in good condition ready to install
Place the order on a Monday and it arrive at my doorstep three days later on Thursday. Top notch!
The site was easy to use. The technical assistance was readily available and completely knowledgeable about the product. Shipping was free and fast. The tank arrived early and in showroom condition. They even delivered it to a location that was 200 feet from where the truck could park, in a sheltered location.
My only wish is that they sold more items. For what they sell, they are the best.
Quick and easy every time. They also follow with any questions regarding my order.
My go to team delivers when I need them again! Great well run company!
I've been ordering from Aqua Science for over 10 years…they've never let me down. Great prices, great staff, & great products.
Ike N.
Va. Beach, VA
Great service, greater price, shipped in timely manner. Thanks
Fedex Not delivering shipments. Shipment was 3 days late. Initially only delivered 1 out of 2 packages
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members