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CannonWater

How would you rate CannonWater?
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Wisconsin
1 review
0 helpful votes
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Automated Dishwasher Tubing
March 1, 2023

Cannon Water is the only online retailer we have been able to find this style dishwasher tubing from. Excellent service - orders ship quickly after you place your order. Will definitely purchase from Cannon Water in the future!

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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Cannon Water had it!
June 1, 2023

I needed a ball and spring for my water chlorinator. Cannon Water had it at one third the cost of replacing the entire part. Shipping was super fast! Greatly appreciated and happy to leave a five star review!

Date of experience: June 1, 2023
Texas
1 review
0 helpful votes
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Cannon Water has a variety of good products at very good prices, and their sales folks are very knowledgeable. I don't understand why a public entity, a sub-division of state government, cannot open an account.

Date of experience: January 4, 2023
Pennsylvania
2 reviews
0 helpful votes
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Great Customer Service
September 1, 2022

I needed to order some new water treatment parts and filters. But I wasn't able to add one of the items to the cart. When I contacted Cannon Water Service the person that responded to my email was able to order my missing part and add it to my existing order so it would save some shipping cost. Throughout the ordering process to delivery of the products they made sure I got what I ordered and that everything showed up on time. And the issue with the website was also resolved so anyone else that needed the product that couldn't be added to the cart could now order that part online with no issues.

Date of experience: September 1, 2022
Utah
1 review
0 helpful votes
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Excellent customer support and fast shipping
November 2, 2020

I was able to easily contact a service rep who helped me select the correct part. They also provided helpful information about their fulfillment policies for determining the appropriate shipping speed. This was a critical part of our production system, and they saved us valuable time. I would highly recommend this vendor!

Date of experience: November 2, 2020
Texas
2 reviews
0 helpful votes
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Excellent Customer Service
December 23, 2019

They quickly sent me the item I ordered and responded to my request for more information on other items I was interested in. They were very honest and straight forward with their pricing I definitely intend to be repeat customer.

Date of experience: December 23, 2019
Texas
1 review
0 helpful votes
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Great service!
September 1, 2020

When I spoke with the salesperson, hex was very knowledgeable and made excellent recommendations. I went online to purchase, and made a small error ordering an accessory for my sand separator. They were quick to help me exchange it, and went out of their way to make sure I got everything I needed.

Date of experience: September 1, 2020
Colorado
1 review
1 helpful vote
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Pump replacement parts
December 19, 2019

Have ordered some bleach addition pump replacement parts for our well system from Cannonwater a coup[le of time. The parts arrive in a timely manner and are as represented on their very helpful website. Will continue to use Cannonwater as my supplier.

Date of experience: December 19, 2019
New Hampshire
2 reviews
0 helpful votes
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Thoroughly researched response
December 25, 2019

I called for information on setting alarm switches. The representative did not know the answer so she researched it and called me back and provided the information I requested. I didn't like the end result but kudos to the excellent research and timely response.

Date of experience: December 25, 2019
California
1 review
0 helpful votes
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Excellent service
November 1, 2020

Everyone I encountered throughout the course of my transaction was kind and accommodating. My order was handled immediately, and when I realized I needed another part shortly after ordering it was added to my original shipment. Unfortunately the part I initially received malfunctioned, but they helped me troubleshoot and ultimately secure a new part and a refund for the first one. I will absolutely do business with Cannon Water again.

Date of experience: November 1, 2020
Canada
1 review
0 helpful votes
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Not worth the transaction
December 27, 2019

There was no problem ordering the parts. The shipping charges were calculated at the time of sale and paid prior to shipping. With no mention of brokerage fees. When the parts were delivered at door I owed as much for brokerage as what the parts were worth. There was no mention by the company that brokerage fees were extra...

Date of experience: December 27, 2019
David C. CannonWater Rep
over a year old

Hi Brian, I am sorry you are frustrated with having to pay brokerage fees on your recent transaction. At this time we do not have an easy way to calculate those fees automatically. We do state this on our shipping policy located at the bottom of every web page on our site. In the future we suggest that you call us to order by phone. We can us the US Postal Service to deliver to you and have them calculate the brokerage up front so you do not have to deal with another bill. We really do appreciate your business and want to work with you to ensure you get the absolute best we have to offer.

David W Cannon
President
Cannon Water Technology INC

Indiana
1 review
0 helpful votes
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Not particularly impressed with shipping
February 1, 2021

This transaction took way too long. Someone changed the digits on the address, so it was at first undeliverable. I had to call to find out where my meter was, when I was told that it had been returned, Then it took way too long to get it sent back out with the proper address, and then I still did not get it, and found out that the US postal service wanted me to pick it up at the Post Office.

Date of experience: February 1, 2021
Michigan
1 review
0 helpful votes
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Struggled with your site
December 27, 2019

I had the part number I needed but your search bar would not come up with the part I needed. I had to call customer service to get to the correct page to purchase my product. Seems like it should be a simple process but it wasn't.

Date of experience: December 27, 2019
David C. CannonWater Rep
over a year old

Hi Tony, I'm sorry our site was not easy to use for your search. We are constantly improving things like this. I'm sure we can fix it. Please let me know what item it was you were looking for so that I can look into it.
Thanks,
David Cannon
President
Cannon Water Technology INC

Washington
1 review
0 helpful votes
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Efficient Service
August 1, 2020

I ordered a supply of BioRooter from Cannon Water. The order was efficiently fulfilled. No issues with the order and the price was reasonable. I thought I would be able to find the product closer to home(I am in WA State) but evidently it is a semi-specialty product, so I am glad that they supply it.

Date of experience: August 1, 2020
David C. CannonWater Rep
over a year old

Thank you so much for the kind review. We really do care about our customers and hope to work with you again in the future.

Illinois
1 review
0 helpful votes
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They had the part!
April 21, 2021

I have a 24/7 Peristaltic doser programmable. Needed the 1/4" silicone tube that wears out eventually.
Cannon Water had it! Fast shipping as well! TY!

Date of experience: April 21, 2021
Nevada
1 review
0 helpful votes
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Fully Satisfied
November 4, 2022

I ordered two special items and they were in stock and shipped immediately. The product was of high quality. I'm very pleased.

Date of experience: November 4, 2022
Minnesota
1 review
0 helpful votes
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Water Tank Vent
December 25, 2019

Installed these vents to protect a large plastic water tanks side walls from the pressure of high volume fill stations.
High quality vents, precision made and fast delivery.

Date of experience: December 25, 2019
Texas
1 review
0 helpful votes
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Great service!
October 1, 2023

I had a few questions about a product and David was quick to answer my questions and get me the correct products. Thank you for your great service!

Date of experience: October 1, 2023
Maryland
1 review
0 helpful votes
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Water treatment parts
March 4, 2023

Great experience from a great company! I messed up the order and they helped me through the process of getting it corrected.

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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Great company
September 1, 2022

They are very easy to work with and if i even screw up they are on top of it by calling me and making sure i get the right part

Date of experience: September 1, 2022

Overview

CannonWater has a rating of 4.8 stars from 47 reviews, indicating that most customers are generally satisfied with their purchases. CannonWater ranks 6th among Water Filter sites.

service
2
value
2
shipping
2
returns
1
quality
2