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I purchased water filters for my refrigerator in April 14 2020, they sent the wrong ones. I requested an RMA and three weeks later after several phone calls finally got one on May 5, l 2020 and I sent the filters back at MY expense. After several emails sent to them from their website and multiple phone calls, I still have no refund. The emails go unanswered and the phone call agent is a recording stating that they are busy and I can call back later. It is now more than 60 days and no refund.
Tip for consumers:
Don't do it, they are not worth the effort.
Products used:
NONE and will never buy from them again.
Michael C.'s review of DiscountFilters earned 3 Very Helpful votes
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Empty.
I ordered a 3 pack of water filters for my refrigerator. The postman brought an empty, cushioned...
Ordered filters from them in the spring with no issues. They sent an email to reorder in the...
Hey Michael! We're so sorry to hear about this issue with your refrigerator water filters and the communication breakdown as well. We'll be sending you a private message to get to the bottom of this ASAP and make things right. We apologize again for this inconvenience.