La-Z-BoyReviews 27

Back in the late 80s, we purchased a set of lazy boy Chairs. They are still functional and working fine today. My recent purchase of one has been very disappointing. Spring broke after 13 months. Warranty didn't cover it. The chair is noisy now and foam is breaking down in the arm rest. Chair even has a sag to the right from being used. I'm the only person using the chair. At 230lbs, I wouldn't think it would break down so fast. Takes 3-4 years for a Cheap Big Lotta chair to do this. Totally disappointed in Lazy Boy today. Buyer beware.

The quality of La-Z-Boy furniture has really gone by the wayside. Recliners are flimsy and lack the precision to even hold themselves upright. We are not happy with this overpriced "furniture". It belongs in an RV. After speaking with salespeople about a refund or replacement with something better, I do not feel like we have been represented well and do not feel like a valued customers as they claim we were outside of the 36 hour return window. Only got a chance to sit in the Trouper sectional once in 3 days to realize it's quality issues. Spent $6,500 on a terrible excuse for a couch that La-Z-Boy will not stand behind. I will report back with any positive resolution.
I DO NOT recommend this furniture or this company. It is stunning that they still exist. This furniture is overpriced junk.
Extreme buyers remorse. I will never Buy another La-Z-Boy and will do all I can to help others not make the same mistake that I have.

Run DO NOT Walk from Lazy Boy! I purchased a "leather" sectional sofa in 04/2019, with all the bells and whistle warranties available. My sofa started peeling after only being 4 years and 5 months old! Leather doesn't peel. The sales person sold it as a leather sofa. This is fraud. The sales people say how wonderful the warranties are. They are NOT. The warranty will not cover anything that is not "accidental". Meaning if you don't sit down on your piece of furniture with a very sharp object that would puncture the material then it will not be covered. I followed their service request form and filled it out in Sept of 2023 heard nothing. I followed up with Lazy Boy 11/27/23 only to be told that it was not a manufacturer defect. They have their telephone representative read from a script that the issue is not a manufacturer defect. They will give you another phone number to call. You sit on hold only to be hung up on!
I would never give a 1 star to Lazy Boy but you had to give a star to be able to review.
Bottom line...find another furniture store with better warranties and a company that will stand behind their product. Lazy Boy does not!

Whatever you do stay away from Lazyboy! I bought a leather recliner along with a $300 dollar warranty package. Total cost was over $3800 dollars. The leather is failing and Lazyboy says they can't get the replacement panel so there is nothing they can do, NOTHING! I've spent hours being bounced between them and the warranty company. Totally unethical company that I would never deal with again.

Buy from the cheapest company you can find. It will be a better experience for you.

Sub par quality products with defects, at inflated prices.
I tried to return the product and get a refund in the first week of ownership to which they refused. They have taken the sofa on two seperate occassions, for months at a time and despite initially agreeing there was an issue, they're now refusing to fix it.
Currently a year down the line and I still have a damaged seat sat in my house.

I purchased a recliner 4 years ago from La-Z-Boy. I just realized that areas of the fabric are fading and pilling. I contacted them, and was informed that their warranty only lasts one year. I had purchased the extended, 5 year warranty, but that does not cover any wear over time. I paid over $2,000 for that recliner!

I was interested in looking at the sale items in a flyer I received in my mailbox. The website left me feeling very frustrated.

I was trying to find a sofa bed that was on sale. There's no easy way to get to it. It's like the store is so desperate to sell you everything you're not looking for that they won't let you find what you're looking for without wasting a lot of time looking.

Also, the prices in the flyer were different by about $500.

I finally found what I was looking for by Googling it. But the website didn't provide a clear picture of the article.

Your website looks fancy but is not at all useful.

I wonder how much business you have lost because of that.

We had to wait 9 months for our custom purchase order in March 2022. We also purchased the extended warranty. They never told us we were outside of the area where the techs come. On delivery the couch had huge flaws in the leather and the back was not straight. We requested it be taken back/ we were told we had to call customer service to have it fix. We did. They came and picked up the piece - leaving us with nothing to sit in for 90 days. Now a spring has popped out. I called and they said someone need to come pick it up for repair as the techs do not service our location. I asked that we have our warranty of $600 returned if they're was no point since it couldn't be serviced in out home. I was told we already used it the first time. She stated that the minute it was dropped at our house it was not they're coverage. It was under our warranty.
All she said was that is how it is SOL. I'm furious. It's been only 5 months since we've had it and I've spent more time with this piece of crap.
Don't even think about this company. Poor customer service after you spend 8K with them.

$1,500 recliner had not lasted two years. Problem with fabric within month of purchase. Took 6 months for a service call and another 2 months for repairman. Now frame broken, and my significant other could have been seriously injured. Phone call: over 2 weeks for service and exorbitant costs to repair. Vanessa did seem to want to make it right, but I understand she had to follow your antiquated rules. Was able to have new chair delivered same day as purchase. NOT lazboy. Salesman said you were not the same company you used to be. We asked what brands they carried because we would not even look at lazboy. We know a lot of people we have, and will continue, to tell about your bad workmanship and even worse customer service. You can only last so long on past reputation

We ordered a sectional on April 3rd, and as of this writing, still no furniture. We were told 6 - 8 weeks for delivery and now they are saying mid-july which is more like 15-16 weeks. Horrible!

Let me explain the service policy.
You take l literally hours or days on the phone to schedule a repair call you can describe in detail along with photos what the problem is it's a total waste of time because no matter what you show them. They have to send the rep out weeks later to look at it himself he will then say Yep it's broke, and then have to order the parts that will take several more weeks when you receive those. Then the process begins all over again then you have to call La-Z-Boy again to schedule a Repair, you get the picture it's like buying a car making payments and not being able to drive it for months at a time. It would be a good idea if La-Z-Boy allowed you to defer payments while you wait for their service department to do their job they truly without a doubt live up to their name. Lazy is perfect stay away.

This is an update from my previous review. I had purchased a sectional which was horrible, so LazBoy gave me the option to either order the same sectional again, only to be told that it may come out the same way again or order something else, which I did. I ordered an individual recliner and a couch even though my heart was set on a sectional. So once again I had to wait months for my order but I was allowed to keep the sectional in the mean time. When I finally got my order, I tried the recliner but wasn't too impressed with it. But then I tried my couch. The couch came with two end recliners. Each recliner failed to operate properly. They would only open a quarter of the way and then stop. "SO HERE WE GO AGAIN!, I thought. So I notified LazBoy about it, they sent out a repair person, who tested it out only to tell me that they'll have to order parts. These parts were then shipped to my house weeks later. And then I had to make an appointment to have these parts replaced. And that's what happened today. My couch was in several parts after the repair person dismantled it. He put the new parts on, put everything back together only to see that one side wasn't working properly. He told me that LazBoy will be notified of this and it'll be up to them what happens next. Like I said before, "There is no more quality control in the industry business in this country." NO ONE TAKES PRIDE IN THEIR WORK ANYMORE! It's all about the MONEY. This whole incident is so frustrating, that I'm so sorry I made this mistake in dealing with LazBoy. I hope this complaint saves other consumers from the same headaches! Plus, a bad scratch was made on one side of the recliner.

I bought the best recliner Lay Z Boy had in Murfreesboro, TN 2 and a half years ago. Ordered it and it was finally delivered. Just after 2 years had problems with it. Found out that the frame was coming away from the base. So they fixed it. Now the recliner goes back so far that the back goes 12" from touching the floor. About to flip over. They have been here 4 more times and they can't find the problem. Customer care will not answer the phone. You have to leave a message and maybe they will call back. They have said I'm too tall and to heavy for the chair which I'm not, but I told them there was NO DISCLAIMER for height or weight. So I Spent alot of money on crap. Will never go back. If your looking to go there STOP. DON'T walk away RUN!

I paid $449.99 for 5 years of protection on my purchases prior to the expiration of my warranty I called the La- Z- Boy warranty company and filed a claim. As instructed I sent pictures via email. They informed me they would get back to me in two or three days. About 10 days later I never heard from them so I called them gave them the claim number. They said my claim was not covered and they were going to get back to me in in the order they received my claim. Guess they have a lot of furniture complaints. I called the store explained everything including what the sales person told me when I bought all the furniture which was and I quote. " Anything that goes wrong in five years is covered free.
Their response was "We don't do upholstery anymore" I thank them for their time and took them off my list of furniture stores. I would advise everyone to do the same. My sales order # is *******.

Outcome:
Since we posted online, Corporate Headquarters contacted us and said THE "La- Z -BOY Store " in New Port Richey was a franchise, and they would call the store and have them get back to us.

Today, March, 9th, 2023 the store manager from New Port Richey location called and said we could buy a new cushion at our expense. Informed him the sales person who sold me the furniture said everything was covered for 5 years.

I think they call that an implied contract. I told him I would be happy with on of three solutions
1. Fix the chair
2. Give me my $449.99 back since the warranty wasn't honored.
3. Give me a new chair.

He said sorry that wasn't going to happen and abruptly just hung up.

So let me sum up my experience:

The franchised store takes no responsibility.
The independent warranty company didn't even get back to me.
Corporate headquarters says it's not their problem because the store is a franchise even though they profited from selling the franchise.

Remember when you buy from the
"La- Z -BOY Store " you're buying from all corporate independent entities that don't honor their customers.

The worst part for me is I had to post this review because another corporation just didn't care.

In less than 2 years the leather is flaking off. Worse quality than bonded leather. Purchased an extended warranty but they won't cover because it's a manufacturer defect. Lazboy will not help because it's only warranted for one year. Awful quality, waste of $3,000.

My lazyboy recliner which we had for just over a year but really only used for four months as we are snow birds and are only in Florida for four months out of the year. When lazyboy was contacted for are concern they did nothing but give us a run around and shuffled from person to person. Please don't buy a lazyboy as the quality and service is no longer anywhere what it use to be. We will not be buying another product.

Terrible product. Terrible Service. We spent a lot of money on our furniture and even purchased additional protection. The seams are ripping out of the furniture that has been barely used. La-Z-Boy refuses to correct the issue because we are just outside the 1 year warranty and the additional protection won't cover it because it is a "manufacturing" defect. They had the audacity to ask if we wanted to schedule an appointment to pay almost $200 / hour for repairs. And the first hour was just a fee to look at the furniture and quote the overall price to repair. HA! Are they serious?

I am 60 years old my father, my son and I have always bought lazy boy chairs because of its guarantees and quality. We just spent $6000 on two recliners in 2021, the sales guy said the mechanism has a lifetime guarantee along with other guarantees. All was great when they were trying to sell me the recliners, but a year later the chair was having issues and parts falling out from under the chair. I call lazy boy about the warrantee and only the parts are guaranteed, and they wanted $160 a chair plus other labor charges to fix it. The salesman made it sound like it would be free for repairs if needed (never mentioned buying a warranty), said the chair had a lifetime warrantee on the mechanism. So, I turn the recliner over to look to see if I could fix it myself. I was surprised to see the chair was very cheaply made and it said made in China all over the parts. Lazy boy sells cheap crap these days, don't waste your money. Lazy boy is not what they use to be years ago. You can get a recliner like this at any furniture store for $250 to $500. Wish I had not trusted lazy boy junk. They are just riding out the last customers like me who didn't know the chairs are cheap junk and will not last before they go out of business. Don't let a fast-talking salesperson talk you out of your money.

Recently took delivery of 2 La-Z-Boy recliners(took 6 months to get them). Looking at them they are nice. Once you sit in them the problems begins. The seat on one is not level. In actually looking at the chair, it can be seen that the seat is slanted from right to left. Called customer service, sure they will be glad to send out a serviceman in about 4 months. So now I have a chair ($1000. 00) that is useless. The serviceman will come out and state that the chair has to go back in to be repaired. Probably be more than a year after purchase date that we will see the chair back again. If it is repaired properly. Which at this point I have my doubts
Sorry I did not look at it more closely upon delivery, I would have refused delivery. But look at it this way La-Z-Boy got there money. 50% down and the remainder 10 days before the delivery. La-Z-Boy would not set up the delivery until they had there money.