Nick V.

Let me explain the service policy.
You take l literally hours or days on the phone to schedule a repair call you can describe in detail along with photos what the problem is it's a total waste of time because no matter what you show them. They have to send the rep out weeks later to look at it himself he will then say Yep it's broke, and then have to order the parts that will take several more weeks when you receive those. Then the process begins all over again then you have to call La-Z-Boy again to schedule a Repair, you get the picture it's like buying a car making payments and not being able to drive it for months at a time. It would be a good idea if La-Z-Boy allowed you to defer payments while you wait for their service department to do their job they truly without a doubt live up to their name. Lazy is perfect stay away.