Charles D.

I bought the best recliner Lay Z Boy had in Murfreesboro, TN 2 and a half years ago. Ordered it and it was finally delivered. Just after 2 years had problems with it. Found out that the frame was coming away from the base. So they fixed it. Now the recliner goes back so far that the back goes 12" from touching the floor. About to flip over. They have been here 4 more times and they can't find the problem. Customer care will not answer the phone. You have to leave a message and maybe they will call back. They have said I'm too tall and to heavy for the chair which I'm not, but I told them there was NO DISCLAIMER for height or weight. So I Spent alot of money on crap. Will never go back. If your looking to go there STOP. DON'T walk away RUN!