Overview
Krush Kandy has a rating of 3.3 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Krush Kandy most frequently mention customer service, top notch and high quality. Krush Kandy ranks 96th among Women's Clothing sites.
My shopping experience with Kristyn goes back 8 years! She and her staff are top notch! Krush Kandy is my favorite boutique. Absolutely love them!
DO MOT ORDER FROM THIS BOUTIQUE! I have three outstanding orders, dating back as far as December 13,2024. They have close to $200 of my money, I get no answers and no product. I've been told the pre-order from December has not yet been received, yet I can see the item in stock and am able to add to my cart. Emails are only answered once a week at best. No weekend customer support.
Most beautiful pair of pants and customer service was excellent in handling my email and response time was quick. Highly recommend.
Paid for expedited 2 day shipping and did not receive item until 22 days. Contacted several times by email with no responses so customer service is a joke. Then received a very snarky email basically stating oh well it is what it is. This company has no class their products are subpar have a chemical smell to them. Buy from somewhere else. They run their business with zero care for the customers. No returns allowed they wont return your money only shop credit so you can wait another month for a terrible product. Buy somewhere else! Tons of complaints on social media about this company. BBB rating of F
They are good at taking your money right away. My order was placed on 2/6 I paid for expedited 2 day shipping. It's the 18th still no item. So if you need this for a certain date like I did find another retailer. Also they do not refund they only offer store credit. They do not answer emails until after they know the product is shipped then blame the shipper. I emailed 3 times the final one asking them to cancel. So do not expect to have it in 4-7 days. Just want to clarify that for you. Just buyer beware with this company.
I have bought many items throughout the years. Each item from rings, earrings and necklaces have been beautiful and unique.
Loved the beautiful bagjust got on time🥳 great quality and design🤗my friends also loved it 🥰
The whole team at Krush Kandy are very knowledgeable and friendly. Especially when I called about a product that I need to order that was out of stock. They made sure I could pre-order
I shop the Krush Kandy Boutique regularly for jewelry to clothing. I appreciate the community created by KKB and the quality of the products I received.
It's been three months. I have called, emailed, messaged. I cannot get my money back. I don't understand… just ship the product.
KKB is the most amazing boutique that I have come across. To me they were always great and fast at resolving my problem or questions. If I could give them a 💯 I would. Love them
I have been a customer since 2019. I love all their clothing and their jewelry is just amazing. I highly recommend this boutique.
I've purchased 3 rings from Krush Kandy so far and they are beautifully made, high quality. Boxing is cute and protective. I will purchase more on the future for gifts.
Krush Kandy is a wonderful boutique! The family that owns it is so kind.
I've ordered more times than I can count. Clothes, shoes and jewelry. All has been quality!
I love Krush Kandy and the quality they provide in their items is always top tier! I feel like they're quick to fix any issues when or if any arise. Highly recommend this Boutique. 10/10
Great products and customer service. I have never had an issue that was not resolved. Very responsive and I love everything I have ever gotten!
KK is my favorite place to add pieces to my jewelry collection. I'm so glad I stumbled across Krush Kandy on Facebook last year!
This boutique is absolutely amazing. The lives are extremely fun and they are very knowledgeable about the clothes and items they are selling.
I ordered a top and surprisingly, I received it less than a week. It was super cute and can't wait to wear it.
I love, love, love this site! Do yourself a favor and visit this site, if you like jewelry, clothes, and purses!
Customer service is great. Quick response with any issues. Products are high quality. Always get compliments. Highly recommend.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
First. This customer did a chargeback and already received a refund via the chargeback as seen in the last attached photo uploaded. This means she had a resolution with the chargeback and has no reason for the BBB.
We appreciate your feedback, and we’d like to provide clarity on the situation regarding your order placed on February 6th.
At the time of purchase, before you completed your order, we transparently communicated under the Add to Cartbutton that our processing time was 4 to 7 business days due to an increase in order volume and a temporary staffing shortage. This information was visible to all customers, and we also posted a notice about potential delays in responding to emails, with an expected response time of 3 to 5 business days. Additionally, our auto-response email confirmed this delay when you first contacted us.
We created the shipping label for your order on February 10th, and tracking information shows the package was processed by the post office on February 18th, with delivery confirmed on February 20th. This was all within the 4 to 7 business day window we communicated, so there was no issue with the fulfillment of your order.
Unfortunately, once an order has been processed and shipped, we cannot cancel it.
We also want to address the chargeback that you initiated. The item was delivered to you, and the chargeback has been processed with your bank, meaning you have already received a refund. Since you have both the item and the refund, this situation should be considered resolved and is actually stealing on your end.
We also want to note that using offensive language toward our customer service representatives and telling them to F*** off is inappropriate and unacceptable.
We trust this clarifies the matter, and we hope you understand our position. As the chargeback has already been resolved with your bank, we consider this issue closed