Kroger

Bought a bag of Kroger rice from food4less yesterday for fried rice. After cooking the rice for over and hour it's not soft or tender enough for consumption and it's all mashed up. Kroger should do better in packaging good and quality products for human consumption or better still leave rice business alone for those that know. This is below minus in rating

Where normally Kroger gets 5 stars from me, I now have to lower my rating. I recently visited the one in Hampton Virginia and bought groceries. One item I purchased was a loaf of pumpernickel bread. Once I got home I realized half the loaf was missing and the bag was ate through. Clearly they have rats. As far as returning it, it was not a option because I never keep my receipt. Feeling were super hurt. I just know now to investigate better before I purchase.

I live in SW Colorado and have spent the last week trying to find a covid booster. The local store employees are outstanding. The people answering the customer service lines hang up on you if they are not competent enough to perform customer service. Kroger is the ONLY store in this town of 19,000 that has not delivered covid boosters to the local pharmacies. I've shopped at Kroger for over 40 years. I grow more disgusted with Kroger every year. I believe Kroger is more interested in the business of taking over Albertson's than taking care of the customers they've had for years.

I have often noted the price on an item on the shelf, and gotten a higher price on checkout. The most recent incident was I Bought 2 cantaloupes. Th were supposed to be 2 for $3.00.
At the self checkout register, 13 count came up. I must have mistyped the quantity.
I noticed after I paid. It also charged me $2.99/each.
I went to the customer service counter to get reimbursed. They backed it out and charged me$3.00 for the 2 I bought.
This has happened to me more times than I can count.
So people should really pay attention at Kroger

A representative went on our local new bragging about how they are doing such great job, how their shelves are stocked, they aren't running out of stock. I've been a customer for long time, used click list before. Since the virus I've used it exclusively and each week I'm handed a sheet of paper with a list of all the things they are out of, usually front and back once it took two sheets to include all the things they DID NOT HAVE. And these things go week they week. Three weeks in a row I ordered organic broccoli florets three weeks in row they were out. Yet that woman sat on tv smiling assuring people their shelves are stocked. Bold faced LIES. Why would I or anyone else trust them. I've been a loyal shopper so I'm not familiar with other options right now but trust that I will be looking into other options when this is over. I can't stand liars!

This is our to go to grocery store. It always has whatever we need. The food is good quality. Good service. They oftentimes run really good specials on the weekends. I also use the app to download coupons to get extra discounts off. Pretty affordable.

Kroger sent me a coupon for $15.00 off my first 3 orders and free shipping if it's over $35. It was they had shipping fee and no coupon off and a tax for food items at checkout. I called and it went to the Philippines 30 min call and the lady was of NO HELP! WTF Kroger is why you left FL in the 1980's ripping off your customers? We don't need you here!

I visited the Kruger store in Chester VA. When I asked a store employee where to find something, she pointed with her hand. Even without looking at me, she would not say a single word to me. I didn't feel welcome in this store. I probably would not come back. After I opened the package with the product of Kroger, I realized that I would definitely never come back. This is a dirty product.

To begin with, there is NO custmer service. Resonse to email takes days and then there is no resolution to problems. The delivery service by Instacart is really bad. Pickup orders are better as the shopping is done by store employees. The most recent problem is a charge for toilet paper I did not order and the driver took it back. No refund has been processed. Kroger has twice sent me toilet paper I didn't order! Some of their delivery item substitutions are weird and make no sense because the cretins at Instacart do not know anything about shopping. I spent a lot of money there but I am done.

Over the last several months, I have received numerous coupons for free products (mostly coffee) that their stores do not have in stock. Sometimes they don't have the brand, sometimes they don't have the correct size and sometimes they have neither.
I have even gone to multiple stores and NONE of them carried the coupon product. Ridiculous. I have been a loyal Kroger customer for many years, but that may change - soon!

I can't modify a Kroger delivery order in either the app or the website. It's been weeks. No resolution. And guess what? They say they can't give timeframes on when they will receive my case # and resolve my ticket. What a joke. In what world is there no standard operating time to receive and resolve customer issues? Sounds like you all need a better tech team and web developers.

Well I use pickup, well that may come to an end. The thing I don't understand is why have separation this item for delivery only, this item in store only. What difference should it make how I shop if you have too item and I order it pick it up or have it delivered 1st come 1st serve. Seriously why offer if it's limited

Kroger customer service disappointing. I went to Harpers point Kroger at Cincinnati Ohio to return 2 heavy cast iron pots and pan to the customer service desk with the original receipt. The Guy at the desk told me that he needs the original VISA and Original Kroger Plus card. I didn't have either of them. It's my wife's VISA and who carry a plus card any more. I insisted that the credit will go back to the card that it was charged, why do you need the card, he said if it was $5-$10 no problem but for $64 he cannot do that. I returned items many times in other stores and nobody ever asked me for the card. This is a harassment and giving customer hard time to return. I had to haul my items back to the car. My wife is not happy, cause now she has to haul them back to the store. Shame on you Kroger.

Boost is 60 dollars? They used to take off by swiping you're Kroger's card. Now no discount on already Hyper inflated prices. I won't even buy a overpriced pack of ramen noodles from Kroger's. Nothing i buy from Kroger's. They are so Super overpriced. Almost double to triple the price of competitors.