Steve L.

To begin with, there is NO custmer service. Resonse to email takes days and then there is no resolution to problems. The delivery service by Instacart is really bad. Pickup orders are better as the shopping is done by store employees. The most recent problem is a charge for toilet paper I did not order and the driver took it back. No refund has been processed. Kroger has twice sent me toilet paper I didn't order! Some of their delivery item substitutions are weird and make no sense because the cretins at Instacart do not know anything about shopping. I spent a lot of money there but I am done.

I have been using Instacart in the Dallas area for 2 years and almost all orders, especially from Whole Foods have problems. It's convenient but I'm tired of over charges and problems. It looks like items are not scanned. I was charged for a 42 oz item and received a 16 oz. How is that possible? No common sense at all is packing groceries either. 3 pound bags of apples stacked on soft fruit, etc