Korean Auto Imports

I immediately contacted the store via email the same day I received my order about the emblems being to small. My exact model car was listed. I have since emailed 3 additional times to other emails I have found for this company. I have also used the chat feature twice. Not a single response. There is no phone number listed.

This place is awful. They sent 2 steering wheel emblems and one said in sharpie fits better. Then there were no front or back labels for the emblems. Also the customer service is horrible the man I dealt with was Tom. He refused to help me and so I could stay a loyal customer but I decided to just goto ebay from now on. $70 for cheap plastic and horrible customer service absolutely unacceptable.

James Sherwood
Owner/General Manager
Sherwood Automotive LLC
Admitted he sold us a TRUNK Insignia Medallion that he knows,... would not FIT our 2018 Kia after we had already received & tried to install it. Said, after the fact, if we'd return Emblem in unused Condition, he'd give us a Refund. Why would he knowingly send out a Product for sale he knows will not fit? Then say he'd only take it back if it was Unused?
He's a RIP Off Artist. Buyer Be Aware! Boo Bad!

Company is horrible takes forever to get back to you, and never ships your package out most irresponsible company I've ever seen six business days went by without a tracking history or my package leaving their facility James Sherwood is a liar and dumb $#*! bunch of shake legs and fraudulent company and the lies of my package would be shipped that not acceptable I hope your satisfied with the performance of your company cuz it's b******* and trash

Before ordering my brother and I both contacted Korean Auto Imports to verify some information about the product. I placed my order and received confirmation. However a day later I was told that I would need to fill out a form along with a copy of my drivers license and credit card in order to ship to an address other than my billing. This caught me off guard and I inquired as to why I am being subjected to this? I was then informed that their customer service department tracked my IP address and felt this was suspicious to have two people under the same roof ask questions regarding their products.

They then treated me as if I was some sort of incompetent criminal trying to scam them. I requested a refund but have yet to receive however they were more than happy to charge my card instantly.

I will never do business with this company again. Terrible customer service, treated like a criminal, and from what I am seeing on other sites now... complete fraud/scammers.

I have bought items in the past from them and never had issues apart from one time where a part was painted the wrong color, but it was fixed. This time around I bought two items. One item was discontinued, even though they still had it on their website to be bought. They sent me an email about what I wanted to do so I got a different piece that cost more and gave them the extra money (and if you reach them my the emails they show on their website, they will NEVER answer). A USPS tracking number comes through that sits in dispatched status on the item that was discontinued... A week goes by and I used the email I had from them and asked what was going on and they said it shipped via UPS and gave me the tracking number... I was so close to having them in my hand when UPS rec'd them in on my side, the items were damaged in transit and were being shipped back to the seller. First, I've never had issues with items being damaged from any carrier, so I wonder how they packaged the items... second, I contacted them again about the damages and NOTHING... no response. So I immediately go to Paypal and file a claim and escalate it. Of course, Paypal takes forever and a day and is waaay too lenient on how long sellers can respond. Eventually I got all my money back. It's sad that once the items were damaged and being sent back they acted like nothing happened and took my money. Bottom line... stay away from this place.

STAY AWAY from here. I ordered $316 in a single product, and it NEVER came. Same thing happened to my friend for over $700! Fraud, scam. I kept contacting them by phone and chat and they kept telling me my product had shipped, which it doesn't even exist. I got so fed up i submitted a paypal claim and guess what, instantly got my money back. My friend forgot to submit a claim and it was too late and he lost almost a grand. Whats worst is they kept giving me reassuring excuses. Korean Auto Imports is a branch of Sherwood Automotive. I email'd Sherwood DIRECTLY and they didn't respond at all. I FORCED them to give me my money back after a month of waiting like an idiot. PLEASE don't make the same mistake as me, stay away from here.

I don't generally write reviews, too lazy I guess? Unless it's on Ebay and mandatory, I just don't bother.
I came across Korean Auto Imports while looking for a Loden Emblem I wanted. I don't do a lot of online shopping, I avoid if I can, I prefer to see something in person before buying. I guess I'm old school that way.
After researching reviews about this site, they consisted of the majority being very negative ones. Only problem was, I could not find anywhere else to get this package/product so, despite my better judgement I decided to take a chance and to order the product anyway.
I placed my Loden Emblem package ($100+) order on August 29th. I was surprised to find I received a tracking number from Korean Imports (I could track the package myself) and I also received frequent status updates on my package via email from Korean Imports as well.
I am delighted to say I received the package today! I was not expecting such fast shipping considering I'm in Canada and there was a holiday in the midst of ordering.
This product is better quality then I expected, I am very happy that I took the chance on ordering.
For anyone who is looking to buy from this site, I would say take a chance and order!
Best of luck and happy shopping!