• Kohl's

Kohl's

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Overview

Kohl's has a rating of 2.16 stars from 980 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kohl's most frequently mention customer service, credit card, and order online problems. Kohl's ranks 104th among Department Store sites.

  • Service
    129
  • Value
    110
  • Shipping
    92
  • Returns
    89
  • Quality
    102
Positive reviews (last 12 months): 8.3%
Positive
3
Neutral
1
Negative
32
39
See all photos

What reviewers want you to know

Positive highlights

  • In a world of hurried people you are a shining star and are excellent in customer service.

Critical highlights

  • I got a code to use, however I got no Credit Card number to use in which you need to place an online order.
  • When I went to change the delivery address it seems I changed the billing address in error.
How would you rate Kohl's?
Top Positive Review

“Three For.com, Five For Our Local Brick & Mortar”

Melanie U.
12/7/23

I am not a frequent brick-and-mortar/large chain shopper; but, every time I have had the occassion to shop or pick-up something at our local Kohl's, it has been a top-notch experience. The employees are knowlegeable, going as far as asking if you need assistance when you are just walking down the aisles. The longest I've waited in a line for pick-up was maybe 10 minutes, even during Christmas. Five stars for the wonderful staff at "our" store - it is great to encounter employees that care about their jobs/customers these days! Online is a different experience (of course it is, I know!). You do have to watch for what is claimed to be "sale prices" - I've noticed that the prices are often jacked up for "sales". I have had items, particularly around Christmas, that even though seem to be instock are not after ordering. Do NOT expect fast shipment. They do not have the infrastructure of places like WalMart and Amazon. For our area, they utilize UPS SmartPost frequently. So, it travels though the UPS network, then into the USPS. Packaging is always great to withstand the extended time travel, though - typically boxed vs. envelopes.

Top Critical Review

“Bad experience with purchasing”

Mariya P.
2/2/24

Hi, Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can't get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don't care about customers.

Reviews (980)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (60) customer service (209) billing address (8) email address (6)
Thumbnail of user melanieu51
7 reviews
2 helpful votes
December 7th, 2023

I am not a frequent brick-and-mortar/large chain shopper; but, every time I have had the occassion to shop or pick-up something at our local Kohl's, it has been a top-notch experience. The employees are knowlegeable, going as far as asking if you need assistance when you are just walking down the aisles. The longest I've waited in a line for pick-up was maybe 10 minutes, even during Christmas. Five stars for the wonderful staff at "our" store - it is great to encounter employees that care about their jobs/customers these days!

Online is a different experience (of course it is, I know!). You do have to watch for what is claimed to be "sale prices" - I've noticed that the prices are often jacked up for "sales". I have had items, particularly around Christmas, that even though seem to be instock are not after ordering. Do NOT expect fast shipment. They do not have the infrastructure of places like WalMart and Amazon. For our area, they utilize UPS SmartPost frequently. So, it travels though the UPS network, then into the USPS. Packaging is always great to withstand the extended time travel, though - typically boxed vs. envelopes.

Thumbnail of user tanyaa122
1 review
0 helpful votes
May 2nd, 2021

I'm a 55 yr old black woman and I just wanted to tell you about the commerical with the little girl and the chalk. That is a beautiful commerical. It makes me smile everytime. I know it's a kohls commerical but it's so much more with everything that's going on. Thank you for that and never stop that commercial. Yet you can always make more like that one. Thank you. Tanya Andrews, Augusta, Georgia. Have a great day!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrear457
1 review
3 helpful votes
June 23rd, 2020

I have been purchasing from this shop for several years. I always can find something I like and feel comfortable in. Though must admit, to my regret, that recently the quality of the same items became not as good as it used to be before.

Thumbnail of user kyles91
2 reviews
8 helpful votes
April 17th, 2017

I believe their brand for clothing is Apart9 (Ishould know this, I am a graphic designer and I am always checking out logos, flyers, album art, etc.). Apart9 has some designs similar to Express (men's graphic Ts in particular), not so much fitted dress shirts. During the Fall they also always have snazzy men's sweaters and jackets. If you like the suave look, then you will love Aprt9 at Kohl's (I may have the name Aprt9 Incorrect, but If Google searched I am sure it will auto correct.

Thumbnail of user stephenw344
6 reviews
0 helpful votes
August 14th, 2019

Really cool webpage overall, the only downside is that sometimes the webpage really gets slow. Besides that I've never had a problem with returning a purchase at Kohl's, even if I can't find the original receipts.

Thumbnail of user leighc27
3 reviews
0 helpful votes
March 7th, 2017

If they were more affordable, I'd have rated 5 stars... so I shop here when things go on sale. Did ALL of my holiday shopping here this past year. Everything was shipped quickly, arrived safely to their destinations, and I saved a ton by waiting for their sales! Rarely did I encounter problems with items being sold out; when I did, I received an apology with a coupon for $5 off. I love that my all shopping rewards could be loaded directly into my online wallet so no matter how I shopped or paid, they were right at my fingertips!

Thumbnail of user abbyf8
3 reviews
5 helpful votes
January 7th, 2017

There's always something available on the Kohl's website (great price plus sale discounts). Quick delivery and easy returns. Also, there's a Kohl's about 10 minutes away. Shoppers paradise. Mid level clothing, but terrific prices. Shop during a promotion and receive Kohl's cash for your next shopping trip. EI get easy access by bus or car. Near main roads and the Long Island Expressway. Also surrounded by a movie theater, Starbucks, Boston Market, 2 clothing boutiques (one plus size), Applebees, a bank, and more. Love it!

Thumbnail of user janiceh132
8 reviews
7 helpful votes
December 16th, 2019

I have dealt with Kohls a lot since Black Friday and have several points to make.
1. I placed several orders online, which if combined right would have resulted in more Kohl's cash. So combine your purchases to maximize the Kohl's Cash. Received two Kohl's orders at my house from UPS or FEDEX, but the truck wasn't identified as either. You can track your online order and the last one said "delivered". Couldn't find that order and called customer service. While speaking to her, noticed that it said "mailbox" - so I ran outside and down the driveway with my cordless phone and voila! There it is in the mailbox. OK - my silly fault. Customer service was polite but if I have a general question, I prefer to call my local store.
2. This is the only place I could find a decent selection of Black Hills Gold and with two discounts, the price was excellent. The Kohls Cash was a bonus. Downside would be if you need a ring sized, it is not included like it would be at a jeweler. You would have to take it to a jeweler to size it and that adds considerably to the cost. I ordered 3 different styles and ended up keeping an inexpensive silver one with gold embellishments. It fit and I liked it the best. Was able to "model" the rings for my husband (without dragging him "kicking and screaming" to the store), select one and return the others to the store easily. I like being able to "model" or compare purchases and ask the opinion of my husband or daughter in the comfort of my home.
3. Black Friday prices are excellent, depending on what you are purchasing, especially with the Kohl's Cash. Ordered online instead of fighting the crowds. However, I wanted to use the $10 Black Friday coupon and went to the store at 1:00 pm, when I expected the crowds to be gone. Wrong! The checkout line wrapped around to the rear of the store and I estimate it would have taken more than an hour in line. Crabby husband waiting in the car, so I gave my coupon to a random stranger, who appeared to be willing to brave the long checkout line. Second time I have tried Black Friday shopping at Kohl's, but think I finally learned my lesson. Was happy with my online bargains.
4. Kohls Cash: Understand the rules before you calculate the final price. The Kohls Cash will be applied first and if there is a balance, any % discounts will be applied to the balance, not the other way around. Used my Kohls Cash to purchase a sweater and shoes for my Grandson. They were on sale and free with my Kohls Cash.
5. For my online orders, I log into UPromise and then Kohls. This gives me an extra discount, which is paid as a separate rebate. UPromise gives discounts on a wide variety of companies, and it's pretty easy to work with. I selected to have them send me my earnings automatically, and they are automatically transferred to my checking account when the earnings reach $10.

Thumbnail of user theresat4
4 reviews
1 helpful vote
March 13th, 2017

I really like Kohl's, but don't like the restrictions on gift card use with promotional coupons. Sometimes you can only get savings by using your Kohl's credit card. You should be able to pay by Kohl's gift card anytime and with any combination of promotion. Other than that I usually find unbeatable saving during promotions. My favorite is receiving a 30% coupon by mail that can be used on any items including sales! Yes to You rewards are great too.

Thumbnail of user ritar92
2 reviews
0 helpful votes
October 30th, 2019

I've been shopping here for years) Everything is ok every time. They usually have good discounts, customer service is helpful) Good job guys

Thumbnail of user justinm1410
2 reviews
0 helpful votes
May 27th, 2022

The Kohls near my house did an excellent job at helping me find what i needed, I'll be going back for more gifts for my family

Products used:
Gifts for family members

Service
Value
Shipping
Quality
Thumbnail of user moisher
4 reviews
2 helpful votes
February 20th, 2017

Very pleasant shopping, but limited for my purposes. I have to concentrate on the discounts and things like that- coupons, codes. If you like that, it's great.

Thumbnail of user susanm1734
1 review
16 helpful votes
May 4th, 2020

Stop with the Unicorn and Mermaid tops They went out a few years ago. I dont know of any girl that likes unicorns, especially 10 year old and up

Thumbnail of user timasc
4 reviews
9 helpful votes
June 9th, 2020

It seemed that no one really hurried when seeing my order placed. Anyways I was quite satisfied with the products I got, but the delivery could be much faster. Thanks anyway!

Thumbnail of user charlenec65
1 review
0 helpful votes
November 22nd, 2018

Kohl's has a lot of options for a picky shopper like me. Style variety is amazing, prices are good and the quality is acceptable while shipping is pretty good.

Thumbnail of user marciaa9
6 reviews
0 helpful votes
March 22nd, 2017

I love getting free cash from purchases and love the online buying experience. My only complaint is that the clothes are too expensive without being on sale. They should price their stuff better instead of doing the sales.

Thumbnail of user oscarb50
3 reviews
0 helpful votes
January 18th, 2021

Used a few times over the last couple of months, the prices are okay but nothing to write home about.

Thumbnail of user davidr287
26 reviews
2 helpful votes
January 18th, 2021

Their marketing and sales approach is a wonder to behold. They sell middle of the road merchandise at good discount prices but tier everything with multiple discounts. It's impossible to leave the store without spending more than you intended. But happy, feeling great having received and taken advantage of multiple discounts.

Thumbnail of user sebastianm91
9 reviews
32 helpful votes
December 25th, 2020

Have to say I have had nothing but positive experiences with Kohl's. A couple of times I have gotten the wrong item in an order and they worked diligently to correct the mistake. Customer service always very polite and helpful.

Thumbnail of user arunkumarr
2 reviews
2 helpful votes
August 7th, 2018

Good deals on clearance. Sometimes Kohls coupons will help you to pay less for clothes. Fast shipping & easy return. I recommend this site.

Thumbnail of user christieg5
10 reviews
21 helpful votes
January 7th, 2017

Kohls offers an extremely wide variety of clothing for both men and women (& children). Staff is always helpful and friendly and returns are simple. Never a question or problem. Glad there is one close to me.

Thumbnail of user kimh167
2 reviews
0 helpful votes
January 19th, 2017

On several occasions, I have shopped online at Kohl's and will then go to the store to pick up my order. It's less time consuming and my order is at the Customer Service Center ready to be picked up! You can also use any coupons or Kohl's Cash that you may have.

Thumbnail of user sandrae17
10 reviews
12 helpful votes
September 13th, 2015

When you sign up for coupons, the deals you can get at Kohl's is excellent. Much better quality than Kmart, Walmart, or Target. Excellent return policy. Just wish they had more stylish clothes for voluptuous people like myself. Vera Wang is great, but my size seems to be out of stock. Which means many people love what they have and I need to get there sooner! ;) LOL

Thumbnail of user lindab321
3 reviews
11 helpful votes
March 6th, 2017

Kohl's has a great balance between quality and affordability. They carry most major brands, and if you wait for the seasonal specials, you can find some really great deals here.

Thumbnail of user jamiemariev
3 reviews
4 helpful votes
November 7th, 2016

Other than that my fiancée bought me a leather bomber jacket real leather on sale Great Customer Service Got to pick 50 % off on top of that. Bought me Susan G Omen Breast Cancer heart earnings great cause.
Lost a friend to breast cancer which was like a Mom to me. I did that for her and my future Mother in-law survived breast cancer.
Drop your credit card interest rates

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About the business

Enjoy free shipping and easy returns every day at Kohl's! Find great savings on clothing, shoes, toys, home d̩cor, appliances and electronics for the whole family.

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