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Claim Your BusinessKohl's has a rating of 2.16 stars from 980 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kohl's most frequently mention customer service, credit card, and order online problems. Kohl's ranks 104th among Department Store sites.
I am not a frequent brick-and-mortar/large chain shopper; but, every time I have had the occassion to shop or pick-up something at our local Kohl's, it has been a top-notch experience. The employees are knowlegeable, going as far as asking if you need assistance when you are just walking down the aisles. The longest I've waited in a line for pick-up was maybe 10 minutes, even during Christmas. Five stars for the wonderful staff at "our" store - it is great to encounter employees that care about their jobs/customers these days! Online is a different experience (of course it is, I know!). You do have to watch for what is claimed to be "sale prices" - I've noticed that the prices are often jacked up for "sales". I have had items, particularly around Christmas, that even though seem to be instock are not after ordering. Do NOT expect fast shipment. They do not have the infrastructure of places like WalMart and Amazon. For our area, they utilize UPS SmartPost frequently. So, it travels though the UPS network, then into the USPS. Packaging is always great to withstand the extended time travel, though - typically boxed vs. envelopes.
Hi, Its very bad experience with purchasing. I have bought 2 pairs of shoes the same size and on of them was too small. I had a return it, but company did not offer prepaid label, so I had to pay muly own money for this return. Refund will be issued only during next 30 days (company will use my money for business purposes for this time). Customer service is pretty bad and can't get any help from them spending almost 1 hour in the chat. I would definitely recommend not doing any purchases here, they don't care about customers.
I am not a frequent brick-and-mortar/large chain shopper; but, every time I have had the occassion to shop or pick-up something at our local Kohl's, it has been a top-notch experience. The employees are knowlegeable, going as far as asking if you need assistance when you are just walking down the aisles. The longest I've waited in a line for pick-up was maybe 10 minutes, even during Christmas. Five stars for the wonderful staff at "our" store - it is great to encounter employees that care about their jobs/customers these days!
Online is a different experience (of course it is, I know!). You do have to watch for what is claimed to be "sale prices" - I've noticed that the prices are often jacked up for "sales". I have had items, particularly around Christmas, that even though seem to be instock are not after ordering. Do NOT expect fast shipment. They do not have the infrastructure of places like WalMart and Amazon. For our area, they utilize UPS SmartPost frequently. So, it travels though the UPS network, then into the USPS. Packaging is always great to withstand the extended time travel, though - typically boxed vs. envelopes.
I'm a 55 yr old black woman and I just wanted to tell you about the commerical with the little girl and the chalk. That is a beautiful commerical. It makes me smile everytime. I know it's a kohls commerical but it's so much more with everything that's going on. Thank you for that and never stop that commercial. Yet you can always make more like that one. Thank you. Tanya Andrews, Augusta, Georgia. Have a great day!
Products used:
None
I have been purchasing from this shop for several years. I always can find something I like and feel comfortable in. Though must admit, to my regret, that recently the quality of the same items became not as good as it used to be before.
I believe their brand for clothing is Apart9 (Ishould know this, I am a graphic designer and I am always checking out logos, flyers, album art, etc.). Apart9 has some designs similar to Express (men's graphic Ts in particular), not so much fitted dress shirts. During the Fall they also always have snazzy men's sweaters and jackets. If you like the suave look, then you will love Aprt9 at Kohl's (I may have the name Aprt9 Incorrect, but If Google searched I am sure it will auto correct.
Really cool webpage overall, the only downside is that sometimes the webpage really gets slow. Besides that I've never had a problem with returning a purchase at Kohl's, even if I can't find the original receipts.
If they were more affordable, I'd have rated 5 stars... so I shop here when things go on sale. Did ALL of my holiday shopping here this past year. Everything was shipped quickly, arrived safely to their destinations, and I saved a ton by waiting for their sales! Rarely did I encounter problems with items being sold out; when I did, I received an apology with a coupon for $5 off. I love that my all shopping rewards could be loaded directly into my online wallet so no matter how I shopped or paid, they were right at my fingertips!
There's always something available on the Kohl's website (great price plus sale discounts). Quick delivery and easy returns. Also, there's a Kohl's about 10 minutes away. Shoppers paradise. Mid level clothing, but terrific prices. Shop during a promotion and receive Kohl's cash for your next shopping trip. EI get easy access by bus or car. Near main roads and the Long Island Expressway. Also surrounded by a movie theater, Starbucks, Boston Market, 2 clothing boutiques (one plus size), Applebees, a bank, and more. Love it!
I have dealt with Kohls a lot since Black Friday and have several points to make.
1. I placed several orders online, which if combined right would have resulted in more Kohl's cash. So combine your purchases to maximize the Kohl's Cash. Received two Kohl's orders at my house from UPS or FEDEX, but the truck wasn't identified as either. You can track your online order and the last one said "delivered". Couldn't find that order and called customer service. While speaking to her, noticed that it said "mailbox" - so I ran outside and down the driveway with my cordless phone and voila! There it is in the mailbox. OK - my silly fault. Customer service was polite but if I have a general question, I prefer to call my local store.
2. This is the only place I could find a decent selection of Black Hills Gold and with two discounts, the price was excellent. The Kohls Cash was a bonus. Downside would be if you need a ring sized, it is not included like it would be at a jeweler. You would have to take it to a jeweler to size it and that adds considerably to the cost. I ordered 3 different styles and ended up keeping an inexpensive silver one with gold embellishments. It fit and I liked it the best. Was able to "model" the rings for my husband (without dragging him "kicking and screaming" to the store), select one and return the others to the store easily. I like being able to "model" or compare purchases and ask the opinion of my husband or daughter in the comfort of my home.
3. Black Friday prices are excellent, depending on what you are purchasing, especially with the Kohl's Cash. Ordered online instead of fighting the crowds. However, I wanted to use the $10 Black Friday coupon and went to the store at 1:00 pm, when I expected the crowds to be gone. Wrong! The checkout line wrapped around to the rear of the store and I estimate it would have taken more than an hour in line. Crabby husband waiting in the car, so I gave my coupon to a random stranger, who appeared to be willing to brave the long checkout line. Second time I have tried Black Friday shopping at Kohl's, but think I finally learned my lesson. Was happy with my online bargains.
4. Kohls Cash: Understand the rules before you calculate the final price. The Kohls Cash will be applied first and if there is a balance, any % discounts will be applied to the balance, not the other way around. Used my Kohls Cash to purchase a sweater and shoes for my Grandson. They were on sale and free with my Kohls Cash.
5. For my online orders, I log into UPromise and then Kohls. This gives me an extra discount, which is paid as a separate rebate. UPromise gives discounts on a wide variety of companies, and it's pretty easy to work with. I selected to have them send me my earnings automatically, and they are automatically transferred to my checking account when the earnings reach $10.
I really like Kohl's, but don't like the restrictions on gift card use with promotional coupons. Sometimes you can only get savings by using your Kohl's credit card. You should be able to pay by Kohl's gift card anytime and with any combination of promotion. Other than that I usually find unbeatable saving during promotions. My favorite is receiving a 30% coupon by mail that can be used on any items including sales! Yes to You rewards are great too.
I've been shopping here for years) Everything is ok every time. They usually have good discounts, customer service is helpful) Good job guys
The Kohls near my house did an excellent job at helping me find what i needed, I'll be going back for more gifts for my family
Products used:
Gifts for family members
Very pleasant shopping, but limited for my purposes. I have to concentrate on the discounts and things like that- coupons, codes. If you like that, it's great.
Stop with the Unicorn and Mermaid tops They went out a few years ago. I dont know of any girl that likes unicorns, especially 10 year old and up
It seemed that no one really hurried when seeing my order placed. Anyways I was quite satisfied with the products I got, but the delivery could be much faster. Thanks anyway!
Kohl's has a lot of options for a picky shopper like me. Style variety is amazing, prices are good and the quality is acceptable while shipping is pretty good.
I love getting free cash from purchases and love the online buying experience. My only complaint is that the clothes are too expensive without being on sale. They should price their stuff better instead of doing the sales.
Used a few times over the last couple of months, the prices are okay but nothing to write home about.
Their marketing and sales approach is a wonder to behold. They sell middle of the road merchandise at good discount prices but tier everything with multiple discounts. It's impossible to leave the store without spending more than you intended. But happy, feeling great having received and taken advantage of multiple discounts.
Have to say I have had nothing but positive experiences with Kohl's. A couple of times I have gotten the wrong item in an order and they worked diligently to correct the mistake. Customer service always very polite and helpful.
Good deals on clearance. Sometimes Kohls coupons will help you to pay less for clothes. Fast shipping & easy return. I recommend this site.
Kohls offers an extremely wide variety of clothing for both men and women (& children). Staff is always helpful and friendly and returns are simple. Never a question or problem. Glad there is one close to me.
On several occasions, I have shopped online at Kohl's and will then go to the store to pick up my order. It's less time consuming and my order is at the Customer Service Center ready to be picked up! You can also use any coupons or Kohl's Cash that you may have.
When you sign up for coupons, the deals you can get at Kohl's is excellent. Much better quality than Kmart, Walmart, or Target. Excellent return policy. Just wish they had more stylish clothes for voluptuous people like myself. Vera Wang is great, but my size seems to be out of stock. Which means many people love what they have and I need to get there sooner! ;) LOL
Kohl's has a great balance between quality and affordability. They carry most major brands, and if you wait for the seasonal specials, you can find some really great deals here.
Other than that my fiancée bought me a leather bomber jacket real leather on sale Great Customer Service Got to pick 50 % off on top of that. Bought me Susan G Omen Breast Cancer heart earnings great cause.
Lost a friend to breast cancer which was like a Mom to me. I did that for her and my future Mother in-law survived breast cancer.
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Enjoy free shipping and easy returns every day at Kohl's! Find great savings on clothing, shoes, toys, home d̩cor, appliances and electronics for the whole family.
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