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Knetbooks

Overview

Knetbooks has a rating of 4.3 stars from 1,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 3rd among Textbook Rentals sites.

service
191
value
34
shipping
33
returns
27
quality
1,183
This company responds to reviews on average within 16 days

Instant Feedback

6,425 reviews
How would you rate Knetbooks?
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Massachusetts
1 review
4 helpful votes
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IT WAS TOO GOOD TO BE TRUE
September 19, 2017

If it is too good to be true, watch out! You bet your life, it is. That was my first experience and that will be my last one. Besides, I don't think this company will be around much longer. So my advise to you all, rather go somewhere else and pay more. I ordered 2 books and was promised delivery in 7 days. I received just 1 book and when I called them a day later, was told to cancel if I can not wait 5-7 days more. They were very rude. I wish them luck with that kind of attitude.

Date of experience: September 19, 2017
Kate C. Knetbooks Rep
over a year old

Hi Rony,

Can you please DM us your order number? I'd be happy to take a further look into this. We're very sorry your experience has resulted in negative feelings and we want to work to resolve the issue.

Thank you,

Kate

Iowa
1 review
0 helpful votes
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Would Never attempt another order
July 5, 2023

Terrible experience. Would never try ordering from them again unless you enjoy the slow process. Customer service is a Bot mostly and you have to dig to get to a chat with an actual person. No phone number to talk to an individual. Overall just a run around for nothing. Thank goodness my funds were refunded.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2023
Tennessee
1 review
1 helpful vote
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I placed an order for a book around the time my program was starting, I entered correct payment and shipping information for it, Knetbooks confirmed my order and charged my card (the correct amount was taken out of my account), and Knetbooks cancelled my order without warning two days later claiming something was "inconsistent" with my payment information. I reached out several times for clarification on the issue and to offer more information if necessary, and never got a response. Now I am stranded without the book and have missed 2 weeks of school content because of this issue. Thanks for nothing!

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2024
Michigan
2 reviews
0 helpful votes
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Stop renting through Amazon!
August 19, 2021

Twice Amazon has failed me as I attempted to rent textbooks from them, once sending the wrong textbook altogether, and the second time, not promising to get it to me until my three-week crash course was over. Knetbooks not only beat Amazon's shipping time by almost 3 weeks but they sent me the correct book. Mind blowing.
I will no longer be renting textbooks through Amazon! So glad I found Knetbooks!

Date of experience: August 19, 2021
Ohio
1 review
0 helpful votes
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Book rented then purchased and book bought
May 23, 2022

Exceptional and timely service! Very quick deliveries and appreciate updates when order shipped and delivered especially when am not at home, I can ask neighbor to keep package if raining for example. Thank you!

Date of experience: May 23, 2022
Ohio
1 review
2 helpful votes
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I have always rented my books for the last 4 years from another company
With no issues. I decided to give Knetbooks a try because they were just
A little cheaper on 2 books that I needed. I had a summer class and
Returned them in August. At the end of December, I receive an email
Stating they "never got them" but showed that the return postage was
Printed and now that it's so late, you can't even track the shipping
Number (after 120 days). They decided to charge my cc $121! For a $15
Rental! SCAM! I will never use them again. I should have known not to
Rent from a different place. 4 years of no problems with other rentals
And the one time I try something new... this happens. NEVER AGAIN!

Date of experience: February 5, 2019
Pennsylvania
2 reviews
0 helpful votes
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Rented books are great.
August 29, 2023
Updated review

Great prices overall. I prefer to bye rented books because 9 times out of 10 I won't ever use the books again. So renting works best for me. Being able to send them back hassle free when my semester is over is great.

Date of experience: August 29, 2023

The ease of finding and purchasing my books is great!
August 2, 2022
Previous review

The ease of finding and purchasing my books is great!

Date of experience: August 2, 2022
New York
1 review
0 helpful votes
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Delivery was slow but great condition
September 26, 2024

Took about 2 weeks to ship but product was in good condition

Date of experience: September 16, 2024
Erin C. Knetbooks Rep
7 months ago

Thank you for your feedback and for choosing Knetbooks!

Arizona
1 review
0 helpful votes
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Super Easy!
September 26, 2024

It was the simplest and fastest experience I ever experienced

Date of experience: September 16, 2024
Florida
1 review
0 helpful votes
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My new go to for textbooks
September 6, 2021

Wow, textbooks are a racket and saving us some money for the son's college education is a battle. I had never heard of Knetbooks but they definitely had the best rental price for this book. Will use again.

Date of experience: September 6, 2021
Virginia
1 review
0 helpful votes
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Quick delivery and books in good condition
January 15, 2024

Found both books needed for classes with no problem. Chose the rental option, glad to see there is an opportunity to purchase at the end of the rental period. I signed up for text notifications which sent me a tracking number for my package a day after I submitted the order. Books came in within the week. I will say though I was expecting to get the tracking number via email too so that was a little weird. But both books came in great condition and the packaging can be reused for the return.

Date of experience: January 15, 2024
Georgia
1 review
0 helpful votes
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Fast delivery; early delivery
September 5, 2024

Access code was unused for a used book. Cheap books. I wasn't going to buy the book for my class since it was online but it was $6 so why not

Date of experience: August 26, 2024
Pennsylvania
1 review
3 helpful votes
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I returned my book two weeks ago and received confirmation from USPS that the facility received it but knetbooks is still sending me emails as of this morning to return the book. There's going to be a real issue if they charge my account for a book in their possession.

Date of experience: June 2, 2020
Michigan
1 review
0 helpful votes
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Very slow delivery
October 26, 2023

I would never buy my books from here again! I've needed my lab book for almost two weeks now, so I ordered on here and paid the extra fee so that it would come within 4-5 business days. After a week now, it still says order processing. I have contacted support, who still has not gotten back to me. If I could rate it 0 stars, I would.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 26, 2023
Utah
1 review
0 helpful votes
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Saved lots renting
August 16, 2021

I saved nearly 100 bucks on 3 books that were required. Yes, I am renting, not buying, but the amount I saved is more than enough to deal with the little hassle of shipping them back, especially considering I can use that money for better things.

Date of experience: August 16, 2021
Georgia
1 review
0 helpful votes
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Needed books and Knetbooks provided!
September 13, 2023

Very convenient ordering process, lots of options for the books you need! Saved me so much money on a particular book, really appreciate the service. Shipping was quite slow even with the $10 2-3 day shipping, but it was worth it since it got to my house in time for the next class!

Date of experience: September 13, 2023
Idaho
1 review
0 helpful votes
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Fast shipping, quality books!
July 22, 2024

I order books for short term rentals for my 8 week classes and Knetbooks always helps me out when it's crunch time! Thanks homies.

Date of experience: July 12, 2024
Virginia
1 review
0 helpful votes
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Textbook
July 26, 2021

My experience was great. Every single semester that I've had to rent textbooks from knetbooks has been great. The books have always come in decent shape and in a decent amount of time before my classes start.

Date of experience: July 26, 2021
Georgia
1 review
4 helpful votes
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Please don't use!
August 7, 2020

Charged me for a damaged book. Said 1/3 of book had water damaged and couldn't be used. Sent me pics of a slightly wrinkled back cover- which is how they sent it to me. Charged me almost $200 without even contacting me first. Customer service just says they have to take warehouses word for it and can't help. Scam artist is all they are! Please don't rent from this company.The picture they sent as proof of damage is exactly how I was sent. Look closely guys- this is $200 worth of damage according to Kent books.

Date of experience: August 7, 2020
Illinois
1 review
0 helpful votes
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My order was cancelled with an email message: "Our internal system recognized irregularities in your payment information and automatically cancelled your order." I tried to reach to support but got no response.

Date of experience: August 25, 2023