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Knetbooks

Overview

Knetbooks has a rating of 4.3 stars from 1,381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knetbooks most frequently mention good condition, timely manner and fast delivery. Knetbooks ranks 3rd among Textbook Rentals sites.

service
191
value
34
shipping
33
returns
27
quality
1,183
This company responds to reviews on average within 16 days

Instant Feedback

6,425 reviews
How would you rate Knetbooks?
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New Jersey
1 review
0 helpful votes
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Took Forever to Ship
August 5, 2024

My textbooks took over 2 weeks to arrive. The estimated delivery dates provided during checkout were misleading. Customer service was not helpful.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2024
California
1 review
0 helpful votes
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First time renter
September 28, 2024

I've never rented textbooks but decided to try and glad I did

Date of experience: September 18, 2024
New Jersey
1 review
0 helpful votes
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World history
September 28, 2024

Quick shipping, book came in a really good condition. Love it!

Date of experience: September 18, 2024
New Jersey
1 review
0 helpful votes
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So far so good.
November 28, 2024

I have been using to book daily to study for the bar.

Date of experience: December 2, 2024
Arizona
1 review
0 helpful votes
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I liked the service
September 2, 2024

Sent out the book promptly and in good condition. Did lack instructions on sending it back, but I am sure I can find it on the website.

Date of experience: August 23, 2024
Texas
1 review
0 helpful votes
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Knetbooks's
September 27, 2024

Needed the book for my college class

Came fast and in good condition

Date of experience: September 17, 2024
Tennessee
1 review
0 helpful votes
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Rent, don't buy.
May 23, 2021
Updated review

Waited impatiently, took a couple days longer than I would have liked, but book arrived, beautiful condition, plenty of time to complete first assignment. I look forward to returning it with ease when my course is completed.

Date of experience: May 23, 2021

Hopefully I will get it when expected, my class begins...
May 16, 2021
Previous review

Hopefully I will get it when expected, my class begins tomorrow.

Date of experience: May 16, 2021
New Jersey
1 review
3 helpful votes
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I want to advise everyone to contact the better business bureau. PLEASE,
This company scams college kids and their parents out of a lot of money.
Short term bull, charging cards without permission for full price. Never contacting via emails about due dates. They are a scam.

Date of experience: February 18, 2015
New York
2 reviews
0 helpful votes
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I first wrote: Pretty quick, secure set-up, plus coupon actually worked!
However, more than a week (2?) later, book is still AWOL with just one email with no info/expected date.
Will likely cancel order if possible.

Date of experience: June 4, 2023
Erin C. Knetbooks Rep
over a year old

Thank you for your feedback! -Knetbooks

Georgia
1 review
0 helpful votes
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Good
February 23, 2023

Went right online and ordered. No issue. It was brought to me in about a week just in time for my course. I have rented many textbooks from y'all and the service is always great. Will continue to shop here.

Date of experience: February 23, 2023
Erin C. Knetbooks Rep
over a year old

Hello Good afternoon,

Thank you for contacting us, we greatly appreciate your business. Feel free to contact us again if you have any further questions or concerns. Have a great day!

New Jersey
1 review
0 helpful votes
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Fantastic service!
September 8, 2021

Knetbooks shipped my item quicker than anticipated, especially considering I ordered right before a holiday weekend. The book arrived in great condition. I appreciate the clear communication on how to return textbooks once the rental period is over.

Date of experience: September 8, 2021
Massachusetts
1 review
0 helpful votes
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Good Prices
September 4, 2024

Knetbooks offered great prices on the materials that I needed. Some books had a lot of highlighting, but overall good experience.

Date of experience: August 25, 2024
Erin C. Knetbooks Rep
8 months ago

Thank you for your feedback and for shopping with us! -Knetbooks

Kentucky
1 review
0 helpful votes
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Very fast delivery for the price, great overall.
September 1, 2021

Easy interface, quick checkout. I particularly liked that the delivery was very fast, especially for the price of standard shipping. Given the supply chain issues, this site has done a better job than any business I have ordered from in the last year and a half.

Date of experience: September 1, 2021
Maine
1 review
0 helpful votes
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Still haven't received my book that was ordered expedited shipping in 8/30. Asked for status and they can't give me one. Told me would ship out on 9/7 and order is still processing. Horrible customer service! Do not order from here!

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 9, 2023
Arkansas
1 review
0 helpful votes
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They're books.
September 26, 2024

Got what I ordered. I guess you'll send me info on how to send them back.

Date of experience: September 16, 2024
Michigan
0 reviews
0 helpful votes
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Edited: I called and they fixed the problem. I don't think they respond to emails. If you have an issue, call first.

I rented a textbook for a summer class. I returned the textbook in September even though it was due the following December. I received multiple emails to return the book. I did! I've reached out multiple times and no response. Will not be using in the future.

Date of experience: December 15, 2021
Idaho
1 review
0 helpful votes
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No Communication
November 4, 2024

I only received communication about the status of my order when I specifically asked for it from customer service.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2024
New York
1 review
0 helpful votes
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False advertising - no stock
December 3, 2023

Google search pulled up Knetbooks as a source for a French published book, much to my surprise. I had to create a log in and go thru the whole ordering process only to get an email one day later saying they do not have stock on the advertised book.

Knetbooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2023
North Carolina
1 review
0 helpful votes
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Awesome
June 1, 2021
Updated review

Easy, safe checkout. Great descriptions. Book is brand new. Will be sure to keep up with it hence I got a rental. Delivered to my house in less than a week, very convenient. In my nail class right now using the book. Saved money. Awesome.

Date of experience: June 1, 2021
Erin C. Knetbooks Rep
over a year old

Thank you! Knetbooks


Easy, safe checkout
May 25, 2021
Previous review

Easy, safe checkout. Great descriptions.

Date of experience: May 25, 2021
Texas
1 review
1 helpful vote
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My daughter is a new college student. I ordered her books from several sites. This place had no problem taking my money and over 9 days later after told it would ship within 5 days still no book and no one can tell me why or when it will ship. My books from chegg Amazon and textbook.com have all come in. They also say it will take at least a week to get my money back. I will never use this company again you can't speak to a supervisor nobody seems to know anything even simple questions like why it hasn't shipped when it will ship or what is going on. If you want your books in any time frame at all please use any other bookstore online

Date of experience: August 29, 2018