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How would you rate Kmart?
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Canada
16 reviews
3 helpful votes
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Miss the old days
January 13, 2016

I used to really enjoy going to KMart, but it's a shell of its former self. Feels more like a second-hand store.

Date of experience: January 13, 2016
India
2 reviews
0 helpful votes
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Kmart is best place for shopping. They give us best offers for middle class traders. I always used to shop at Kmart.

Date of experience: July 6, 2017
Ohio
5 reviews
7 helpful votes
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With so many of the kmarts closing, it helps immensely to be able to shop online and still use my shop your way points while doing so!

Date of experience: May 7, 2018
Australia
13 reviews
25 helpful votes
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Always buy more
April 14, 2015

Every visit to Kmart ends up with me buying more than I wanted to. They seem to have a very up to date range with good prices.

Date of experience: April 14, 2015
Kentucky
1 review
0 helpful votes
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I enjoy shopping at Kmart because everyone is so friendly and helpful in helping me find what I want. I usually find whatever I go in for.

Date of experience: June 6, 2016
Arizona
3 reviews
15 helpful votes
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Services of Kmart are awesome they deliver item on time. I have order many thing from here and every thing i got on time.

Date of experience: July 29, 2015
California
2 reviews
15 helpful votes
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Great experience
October 5, 2015

I have visited their store twice and I must say I have never seen such a great store before. I wish this store could be available in my town

Date of experience: October 5, 2015
Australia
4 reviews
1 helpful vote
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Could have more
April 22, 2015

Kmarts online shop is wonderful but it could have a lot more of their actual stock on the website, usually i have to go instore to get what i need.

Date of experience: April 22, 2015
Florida
9 reviews
26 helpful votes
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Sucks
March 13, 2018

They always cancels my orders online i have been in the store in also called in i still have no luck I see why there closing

Date of experience: March 13, 2018
Louisiana
6 reviews
25 helpful votes
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You can get some good deals by shopping online and picking up at the store. Sears used to be the Harrods and Selfridges of the USA

Date of experience: November 5, 2016
Texas
1 review
3 helpful votes
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I will never order from them again!

I ordered a dresser for my daughter's room for her birthday. It came just before it and it was damaged. Her room was finished other than the dresser so it was annoying but hey, sometimes accidents happen. I sent it back and got another one with rush order shipping that was going to be "reimbursed the next day." I had to pay for the other dresser to come until I was able to return the first one and then I could get my money back. I waited for my shipping reimbursement but it did not come. I had to call and wait for 45 min and get re-approved for the reimbursement. That was pretty annoying but when my new dresser arrived it was damaged too! Ugh, I had still not even received my money back from the first dresser and here I was having to return another! I called and complained to get a dresser that was not damaged but they wanted me to PAY AGAIN until this new damaged dresser was returned. So all together I should have been out $65.00 but now I was going to be out $195.00 for 2 dressers that I had not received my refund for and 1 that would be new. I did not agree to do this and chose to go with good ol' reliable Wal-mart! During all this I spoke with several people that did not do their jobs correctly and actually hung up on me twice when I asked for a supervisor. Trying to talk to a supervisor was like trying to talk to God there and for some reason they are very protected. Een their automated machine made me ask to speak to a person 3 TIMES! Once I finally got a supervisor, she told me my first refund didn't come because of a UPS problem and although I had provided my shipping information she was not going to provide my refund until UPS fixed their problem. Needless to say, My daughters birthday is long since passed and I am still waiting on $130.00 from Kmart/Sears with absolutely nothing to show for it. This was my FIRST and most certainly LAST experience with K-Mart/Sears

Date of experience: May 20, 2018
California
12 reviews
8 helpful votes
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Excellent
October 16, 2017

Want to thank Kmart for the great customer service they provided for me great service and very prompt couldnt ask for anything more

Date of experience: October 16, 2017
Ohio
7 reviews
1 helpful vote
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Love K-mart
January 12, 2017

Love shopping K-mart specially when you get the surprise points! Christmas shopping is always great shopping at K-mart!

Date of experience: January 11, 2017
New Jersey
20 reviews
12 helpful votes
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I like Kmart for toiletries, hair care products and things like floor mats and table mats as well as beauty products. Kmart has good prices.

Date of experience: September 14, 2015
New York
1 review
1 helpful vote
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Kmart is amazing
December 5, 2017

I go to kmart everyday. It is the best time when i go, i smile everytime i go the workers help me. They have the best deals.

Date of experience: December 5, 2017
Missouri
16 reviews
11 helpful votes
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Good online service
November 7, 2015

I ordered some items from them and received them quickly. The price is low, and the items looked good.

Date of experience: November 7, 2015
Canada
10 reviews
5 helpful votes
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Not a Big Fan
March 9, 2017

I find that Kmarts product line for the most part offers less than acceptable quality. The price is ok but you get what you pay for

Date of experience: March 9, 2017
North Carolina
5 reviews
4 helpful votes
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Great place
April 29, 2015

Its too bad they closed down the lancaster ca store but im able to get what i need from their website

Date of experience: April 29, 2015
Pennsylvania
25 reviews
41 helpful votes
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Decent
April 6, 2017

Kmart is a nice little store with some affordable selection and pleasant workers. I don't mind shopping there but it's far from my first choice.

Date of experience: April 6, 2017
Washington
10 reviews
3 helpful votes
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Another loser retailer bit the dust here. Junk store jerk shoppers. Beat up looking merchandise. Glad they went under.

Date of experience: April 12, 2017

Overview

Kmart has a rating of 3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
23
value
21
shipping
17
returns
18
quality
18
+8