Description of Complaint:
I purchased a ticket on April 21 to fly from Washington DC to Amsterdam and from Amsterdam to Düsseldorf. I got the conformation and thought that the only thing left for me was to go to the airport to check in. My flight was on May 5th with KLM. I bought the ticket online from KIWI. When I got to the airport, they told me that they had my ticket in their system from washington Dulles to Amsterdam and From Amsterdam to Barcelona. They refused to get me on the plane even after I showed them my email with my E-ticket which was attached. They said that they could not find any ticket on my name from Amsterdam to Dusseldorf. I lost my flight including $120 that I paid for my COVID test. When I called Kiwi, they told me that I had agreed to get an extra ticket in order to pay less for my flight, but I was not obligated to use the extra ticket. I wasn't aware of that. When I got my online ticket the confirmation was for my flight to Dusseldorf. Now KLM blames Kiwi and Kiwi blames KLM
FRAUD FRAUD FRAUD FRAUD
NO REFUNDS TO ANYONE
LEAVING TRAVELLERS STRANDED IN AIRPORTS
NEVER ANSWERING
NOT RESPECTING GLOBAL AVIATION LAWS
GO TO HELL
KIWI IS THE WORST! NEVER PURCHASE FLIGHTS FROM KIWI BECAUSE THEY WON'T ACTUALLY BOOK YOUR FLIGHTS!
False advertising 100%! They don't have ways to ensure your travel plans! All they are trying to do is scam you! I have talked to atleast 20 people over the course of 3 months trying to get my money back but they just keep lying and I think they even deleted records of the previous records saying they would refund me 100%! It's so unethical. AVOID!
They never actually confirmed my flights so I basically just handed them over money and had to buy new tickets once I showed up to the airport with my friend for our flights without knowing I didn't have a ticket! It was horror. THEY WILL LIE TO YOU AND SAY THEY WILL REFUND YOU $500 FOR BUYING ANOTHER TICKET AND THEN NOT REFUND YOU! They never bought my return flight either so I had to buy another one for thankfully cheaper this time. That's an additional $600 I had to pay on top of the $600 tickets I bought! IN TOTAL THEY WILL SCAM YOU OUT OF $600. I was only refunded $200. I was also stuck in London during this entire COVID-19 thing and they said I could change my flight with them to leave earlier and it would only be $3,000.00. DONT DO ANYTHING THROUGH THEM! I was able to just show up at the airport and change my flight for free. KIWI TRIES TO SCAM YOU OUT OF MONEY.
Take the money and never provide the provide the product 2 weeks we are waiting for the refund and they are playing games and tell us stories.
TERRIBLE experience from big SCAMMERS
This is worst experience that happened to me in 17 years of flying.
First KIWI showed me 2 different tickets (Royal moroco and Qatar airways) than after booking 2 tickets for my wife and me.
KIWI.com sends me a confirmation for royal moroco and CHOCKS me with an email saying that prices have changed in QATAR AIRWAYS and that I have to pay the difference of change that is more than 3000 euros or get only the refund for the return flight ONLY!
I had to lose more than 500 euros because I'm blocked now.
Terrible experience, no support, no emails or contact, no phones, no communication
I'm going to sue this scam company and I'm going to dedicate my time starting from today to expose their scams.
Update: 2 days ago KIWI.COM contacted me wanting more details that I provided them with. They said they want more time to investigate.
I'm giving them three working days to investigate and after that I will start the "jurisdiction path" with my lawyer and my bank charging them with "false advertisement and use of false, misleading, or unproven information to advertise products ".
You buy a ticket, then they cancell your ticket, money gone, no refund, scam company.
Goedkope oplichters
Don't use this website. They don't give you refunds. Horrible customer service. I don't recommend this website
I was canceled my flight by kiwi.com
They do not refand
My booking number:*******
Customer support is not working
Kiwi sold tickets for cancelled from from ktm to USA and never refunded. They didn't respond emails/phones. I lost around $2k from their scam.
I saw a lot of bad reviews!
I checked online and I saw I cannot go with 2 pieces of baggage and 1 cabin baggage and hand baggage.
Very very bad service! ((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((
Absolute idiots. Shame on you!
Absolute idiots. Shame on you!
Absolute idiots. Shame on you!
Absolute idiots. Shame on you!
Terrible customer service, very unhappy to have used this. You are way better using directly the airline website.
Needed to book a flight the next day and obviously had only very expensive options but Kiwi.com really saved me there.
HORRENDOUS SCAM, THEY ARE UNBELIEVABLY BLAMING BRITISH AIRWAYS, DO NOT BOOK ANYTHING WITH THIS COMPANY. NEVER EVER AGAIN FLIGHT IS TOMORROW, ITS NOW COST MORE AND STILL NO TICKET
Thieves! Been waiting for a refund since August. Horrible customer service. Do not ever use this website! They will steal your money.
Ripped us off in baggage had to pay twice. Delayed our flight by 23 hours
Useless staff nothing ever gets resolved
Overview
Kiwi.com has a rating of 1.3 stars from 2,166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kiwi.com most frequently mention customer service, full refund and credit card. Kiwi.com ranks 236th among Plane Tickets sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members