Kiwi.com

Kiwi.com
Would not refund me x 2 check in payments £110 euros
Despite Ryanair telling me kiwi would refund me
I hate being mugged off

I feel extremely disappointment with the level of service I have received from Kiwi in regard to the AirHelp+ service that I added to my recent flight booking from Ho Chi Minh City SGN to Kathmandu KTM.
So far, AirHelp+ service only applies to flights within Europe, despite the fact that it was presented as an option during my booking process. I am disappointed that Kiwi.com failed to make it clear that the AirHelp+ service is not applicable to flights from Asia, and that it may not provide the protection that I was hoping for.
Furthermore, I find it concerning that Kiwi.com is promoting a service that it knows will not cover certain flights. This is misleading to customers like myself, who assume that the service will be applicable to their specific situation.
Also unfortunately, I made a mistake and canceled my reservation by accident (just a few minutes ago, because it just has a button). When i tryna reach and explain that it's not voluntarily canceled, there is no refund and the whole customer service just reply me with ignorance behavior. I haven't been to any terrible case like this, such a scam feeling now. All the help from Kyle M., Joellisa C., Bhavana S. And also Giovanne L. Were unprofessional & irresponsible. All i wanna do is reinstating my reservation, please ask the system to retrieve it.
I have not received a PNR for the flight, which suggests that the flight has not confirmed my booking yet, and the agencies have reserved it for me. I believe this is an indication that the cancellation was made in error. Manager, please urgently resolve this ASAP!

This is the second time I tried booking with Kiwi and the second time it's been a horrible experience. Stay away.

No refund. No customer service. You dont have other choices. This company is a scam. Dont use this and not recommended.

I lost $2200 on a round flight ticket on this site. I have been on customer care for weeks now and nothing. DO NOT USE.

This is the worst booking agency I have ever dealt with.

I always fly around the world and I usually use other booking agencies. I saw a good deal with KIWI and decided to buy a ticket with them. The flight was from Marrakech, Morocco, to Oakland, USA, with a layover in Paris. When I got to the airport I found out that the only flight they could find in the system was a one-way flight to Paris, and since it was not my final destination, and I don't have the French visa, I was not allowed to check in.

I could not understand because I bought a ticket to Oakland and the confirmation I got from Kiwi showed that. But the system said otherwise. I ended up missing my flight and loosing more than 600$.

I contacted KIWI, and they only refunded me 75$, AND WITHOUT ANY EXPLANATIONS.

I contacted them many times and I even told them that I am ready to take them to court, but they always reply with the automatic message: NO REFUND AVAILABLE.

This is a big scam! Please avoid them, otherwise, you will lose your money.

What kind of bad company, what bad customer service, they rob you in the face and you can't say anything

No service, no customer support, ask extra cost for flight change but when trying. The bot reply no change allowed,...

Don/t trust kiwi! Very bad customer service. If you cancel your flight you don't get back your money

They rebooked my flight without telling me and I loose the flight because they make a mistake and they didn't refund me the money are all,

Its 8:30 PM Jan 22nd and flight is Jan 25 2:00 pm. Agent said flight is less than 48 hours and cannot make change.

Booked return flights before the pandemic. Flights cancelled by airline but no refunds, no vouchers!

No customer service to listen to you. No serious process to refund your canceled flights. They will only steal your money!