Kiwi.com

They have a guarantee that they will refund money if the flight is cancelled. They do not honour this.

I purchased a ticket from JFK to Kazan on kiwi.com. They used two different airlines and 2 stops to get me there. First I went with Ukrainian airlines to Kiev and using the same company went to MInsk in Belarus. Once in MInsk I would take a flight to Kazan using Belavia Airlines. The cost was one way $762.

The flight from Kiev was delayed more than 5 hours and when I arrived in Minsk I could not take my connecting flight. It was 2 or 3 am in the morning and I did not have access to wifi and could not call kiwi.com. No one was there to help when landedin Minsk to book you on another flight. Later I inquired with Kiwi.com that I should have contacted them and they would have taken care of it. Unfortunately, they should know that flights are delayed and they should take it upon themselves to provide assistance to travelers but they don't care. I had to purchase another ticket and pay for a hotel which cost me around $350 extra.

When I called a few months later once I got back to the US to at least get reimbursed from the extra expenses I incurred, they investigated and told me they would have a reply within 40 days. I never received a reply and 2 months later I contacted them again and they denied my claim because I should have called them at the time of arrival in MInsk. Even though I explained that I had no wifi and I was forced to purchase a ticket at 2 or 3 am when the airport was completely shut down for the following day (there were only a few spots available and I had to pay a business class fee), they claimed that I should have contacted them.

Nevertheless someone is responsible and they did not bother compensating me. Needless to say, this company has no integrity, doesn't follow up if passengers get stuck in the middle of nowhere, and they don't want to take accountability. The airlines are not responsible and the website is not. Beware if you purchase tickets through them.

Don't come any near this company
This company got worst service ever... They are one step from a scam

I had an awful experience with Kiwi. When I received my booking it was from the wrong city and said I couldn't check any baggage. Plus it was about $500 more than if I would have booked directly with the airlines, but I wanted a single itinerary so my bag would be checked all the way to my destination from Spokane to a town in Norway. The total Rt from Seattle, which was not my requested starting location was $2870. 36. Four hours later when I realized they booked me from the wrong city and I couldn't check any luggage, I requested a refund. They did not respond for several days, after my 24-hour limit for full refund the airlines offered. When they did respond, they said they would only refund 75.95 Euro! When I disputed this with my bank at Capital One, the bank credited the money back to my account and I was sure it would be validated. I had already booked another flight through the two airlines. About a month later the bank deducted the money from my account saying Kiwi had it coming. The paperwork Kiwi sent showed some very fine print that the ticket was non refundable. Even though both airlines guaranteed a full refund within 24 hours and I requested it within 4 hours. Of course, my original booking request was not available so I had no way of showing my requested departure city and Kiwi won't provide it anyway. All these online flight booking companies have gone downhill and vaguely hide valuable information for the consumer so they can get you to book through them. As far as I am concerned, they are all just another scam online booking company and Kiwi is the worst. I would never ever book with them!

Buying ticket by kiwi.com you are just upsetting the whole family, wasting time, wasting money! They will not check you in the system.

I would like to write a negative review because i had bad experience booking a flight from Barcelona to Orly last week.

Myself and my family booked a flight via their website and we paid for the flight as well the luggage's. While doing the check in the agent in the airport counter said that in their system they don't have the luggage and they've asked me to pay 155 Euro for the 3 luggage's. They are even surprised when they saw the booking confirmation that I have the luggage's and in their system they don't have it. First, I objected and because the boarding is getting closer, the lady asked me to pay and after to claim from the agency and I had no option because I have 2 kids with me. So I paid. While claiming back the money refund with Kiwi.com, i send the claim form and i received an immediate below generic negative response refusing to refund the money "
" Hi Mohamed,

We are contacting you regarding your reservation *******.

We understand that you are requesting a refund for your reservation. However, upon checking with the airline, we see that we have successfully added all the baggage for your flight from Barcelona to Paris. Unfortunately, we cannot process any refund for the baggage fee that was charged to you at the airport.

Please be informed that in case the passengers do not follow the allowed dimensions or weight allowance of their baggage specified on their e-ticket, Kiwi will not provide any compensation for expenses connected to these violations.

If you have any further questions, please feel free to contact our Customer Support. Thank you for understanding.

Kind regards,

Jesha L.
Claims Specialist
Kiwi.com

I purchased a ticket from kiwi.com at the end of April 2020 for $510. On 16th May 2020 my trip was cancelled by airlines due to Covid. Yes, it is better to deal with airlines directly, however, when you are deserately trying to find a flight home and then there it comes from Kiwi.com with a combination of several airlines and affordable price, you try it, you hope... Such a dirty and disgusting way of doing business, kiwi.

When my flights were cancelled, I requested an assisted refund and until now I HAVEN'T RECEIVED ANY REFUND that was promised.

After my several requests for an update, I received a couple of messages asking to kindly wait. For how many more months or years such a delay shoud be covered by my kindness, remains a mistery...

I'll try to undertake some measures of course, and then let's see what will be the total quantity of months that it took for Kiwi to refund it's kind customer, if it will be refunded at all... On the other side, why shouldn't Kiwi be kind and not pay an interest to me, I am questioning?

ABSOLUTELY WORSE COMPANY EVER!
I booked international flight tru kiwi.com and they charged money immediately but next day they said the flight is not available. After cancelling it it took a month and lots of phone calls between them and my bank to get the money back. Two months later while on vacation with a child they charged my account again and left me in foreign country with no money and i never even got any tickets thru them. It's a 100% fraud! They don't even have a phone number on their website and it takes a research to find a contact for them thru third party source. I called the costumer service several times but they will not give me contact number for any manager and basically there is no way to get hold of anybody who is able to solve anything.
Bottom line. They. Robbed me from money and left me basically on the street broke with a manor and and they literarily don't even care or bother to read my emails. All they do is to send me a automatically generated response that says that they will forward it to some team to investigate and that it will take up to 90 days.
PLEASE, DO NOT EVER BOOK ANYTHING THRU THEM AND DO NOT GIVE THEM YOUR CARD NUMBER!

I used kiwi to go to Barcelona on the 16th, I did not end up in Barcelona until the 18th. I was supposed to get back home on the 26th and I did not get back home until the 27th. I had to sleep in the Toronto airport multiple days due to the fact that there's no type of hotel accommodations. I had multiple cancellations and delays and there was little to no assistance in rescheduling flights. My baggage was damaged and I have not gotten a refund for that, I haven't gotten a refund at all actually. I had to rebook almost all my flights using different airlines myself and I ended up spending over an extra $2,000 just to get to and from my intended destinations. At one point when I was attempting to use kiwi to reschedule a flight they told me to "call back later in two hours because our services are down" it was already 1:30 am. When one of my flights got cancelled I called a kiwi agent to let them know about the cancellation and the told me I had to call the airline to rebook, is that not kiwis job? Almost every time they "rebooked" me on a flight it would get rescheduled, cancelled or my spot would mysteriously disappear. Honestly I never leave reviews but if I can save anyone from this extremely traumatic experience I'd be happy to.

This was disgusting, they made me pay for $99 the bag at the airport it was scam don't buy through this website

These guys are fraud and gave me illegal ticket and i was not able to board the flight.
Never buy ticket from these guys..

No refund for a cancelled flight (I have waited for 10+ months). I contact them time-to-time - we only promise to refund later.

It terrible, bad, robber, thieves, … anyword can tell about this company, totally scam, big scam, don't book anything from this company, warning