Kiwi.comReviews 2,182

KIWI.COM is not reliable. I almost booked a flight with them today from Bangkok to Doha Qatar via Indigo Airlines on March 18,2020. Good thing i contacted Indigo Airlines directly before i proceed with the booking. As per Indigo Airlines "Flights on these dates are not available". I also talked to one of Indigo Airlines' staff just to make sure there is an available flight on my preferred date and they advised me to not proceed with the booking for i might have a problem later on. INDIGO TOLD ME THAT THERE'S NO FLIGHT SCHEDULES FROM MARCH 1 TO 28 2020 BUT WHEN YOU CHECK IT ON KIWI.COM'S WEBSITE, THERE IS A FLIGHT SCHEDULE AVAILABLE FOR INDIGO AIR. Careful guys.

Booked me onto a transfer where the booking counter was closed when I arrived so I couldn't get a boarding pass. Said to buy a ticket then get a refund through the kiwi.com guarantee. Refused to give any refund because my flight arrived on time, ignoring that they booked me on a flight which arrived too late to transfer

Booked orund trip Air Italy with Kiwi. Air Italy went out of business and Kiwi sent email options (with no expiration date) 1 day later they sent me another email with immediate expiration. Unfortunately since I was in Africa in an area without internet, couldn't repsond so Kiwi cancelled the offers and insist I pay full price for return flight. BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI! BEWARE KIWI!

I could give this trash company a negative review if there is an option. I dont even know why companies like this still in business!
OMG! I wish I have read these people' review before I booked anything from this company. I had the worst experience from this company.
I booked a ticket for my mom flying from China to USA on Feb 25th, the flight got cancelled, even tho the flight agreed to refund me the money! And Kiwi.com REFUSED to give me a full refund! The most stupid excuse I ever heard from them is: You are not get refunded on the baggage fee you paid, even tho your flight is cancelled and you didnt use the service!
Its very frustrated to deal with them, workers and even supervises are very ruled and useless, all they can say to you is NO! I hope this company go out of business soon, dont harm more people!

First of all, I booked a flight from China to Singapore with Kiwi on 1st Feb 2020 with China Eastern Air airline. The flights have been canceled obviously and KIWI is giving me a hard time for a full refund! The most unbelievable reason given by Kiwi is China Eastern refused to provide a full refund and I had lost SGD$630!

Moreover, to ensure the connection of the flights I had bought Kiwi guarantee as well which useless and feel like a scam!

However, after I contacted China Eastern customer service, they informed me that my air tickets showed in the system still available!

The customer service hotline of Kiwi we spoke to are all horrid which included supervisor not helpful and useless.

I WOULD NOT RECOMMEND THIS TRAVEL WEBSITE AT ALL! EVERYONE STAY AWAY FROM THIS COMPANY!

I bought flights x 2 from SLC to London for May 2020 (via a connector in Denver) for a $1620. 00 round trip 14hour ish flight. I received notice Feb 2020 that the airline (Norwegian) had changed the connecting flight (because 3 hours was not long enough to make the connection in Denver between 2 different airlines; Kiwi booked that?). The flight connector was changed to the day BEFORE we left SLC! We were given 24 hours only to change to a different flight for free under the Kiwi guarantee? If we didn't do this in under 24 hours the guarantee was lost. But all flights were over 45 hours! For a 9-14 hour flight! OR we could choose to pay an extra ~$300 per person to have a flight of fewer than 45 hours. They made the journey impossible unless we paid them more. So we had no option. We called Kiwi and asked instead for a refund as the flights were unworkable. No mention of what their refund policy entailed from their customer service rep. I received a refund of $10.95!
I did, however, retrieve my money, all of it... but only by putting a bad review on TrustPilot, which their Customer Relations Advisor saw and acted upon and agreed I had been treated unfairly.

The searching experience was comfortable and the pricing clear, so at first I was quiet satisfied with the website. Even though I usually buy at Skyscanner I decided to give it a shot.

The amount is paid and I received a confirmation by sms from the shipping provider. Unfortunately the link in the message didn't work and I was not provided with an order number. If I try to log in on the website it says that there is no bookings for my email address. I checked all my 4 email addresses to be sure...

Contacting the customer service is like a maze. I am woried and concerned about my flight, and I cant seem to reach anybody.

Hereby my shoutout to Kiwi, please. Can you offer me peace of mind and send me a confirmation of my flight with reservation number? The flight was booked through LastMinute which is your own provider I think..

It´s really sad to write this review, but specially sad to see how this company doesn´t feel any kind of empathy with clients affected by the Coronavirus crisis. We are not able to flight outside of China and we asked them to help us with a refund of our tickets since it´s impossible for us to make it since we can not leave the country. After talking to Costumer Service they basically said they jus´t don´t care about our situation since the flight we have booked with them is not from or to China. That is true, but the passengers in the reservation are chinese and can´t leave the country. You all should know what´s the position of Kiwi.com regarding an issue like the Coronavirus. We are seeing our friends and family being affected, even dying. It´s not easy. We only ask for help and understanding, but instead they offer us 10 euros refund for a reservation of 4 tickets. Thanks to other companies for being beside us, and thanks to Kiwi.com for letting us all know where you stand for.

HORRIBLE

First of all, I booked a flight home from Thailand to NYC with them for FEB 22ND 2020 - We happen to land in WUHAN out of all places with China Southern Air airline. The flight has been cancelled obviously - and KIWI is giving me a hard time for a full refund!
Can you believe it?
The airport is closed and airline has been cancelled what more can we do? The agents we spoke to are all horrid; not helpful and useless.

I WOULD NOT RECOMMEND THIS TRAVEL WEBSITE AT ALL.

My son booked a Return journey to Thailand from Korea. When he arrived at Seoul airport he as told he could not board as one of the flights was via the only airports in China that needs clearance from the airline. The airline in China did not answer the phone so he could not board the flight. This information was not on either the official uk visa advice for China or the official Chinese government visa advice to uk citizens.
Kiwi refused to refund any of the flights despite selling us a useless travel insurance.
The core of this matter is either kiwi knew about this situation with clearance needed for this one airport and did not tell us which is very professional and a dubious business. Or they were not aware themselves which again is unbelievably unprofessional given they should know about the product they are selling. A better, more professional company would know this incredibly important information when selling a ticket that involves transfer there.
They have consistently refused to take any responsibility and I believe that they should not have sold my don that ticket. Please think very carefully before using this company. I would not recommend them.

I booked a flight with connection on Kiwi.com
They booked 2 separate tickets although it was the same airline! As a result, the connection desk at the transit airport did not let us through and we had 1 hour to clear immigration, emigration and security in Bangkok... which is impossible! And of course the guarantee was not actionable! To avoid the same problem we changed our first flight on our way back to allow enough time. It cost 330USD which I claimed to Kiwi, they never replied! AWFUL!

Stay well clear of them Disgrace!. Booked a flight from Germany to dublin 55.08 e no flight confirmation ever came! No customer service to contact and no flight booked! So I had to book a 2nd flight with another company to get home.
They took the 55.08 euro from my account though! Trying to even contact someone for a refund is impossible to say the least.
The worst company I have ever dealt with I am only glad my loss wasn't worse I feel bad for others who are out of pocket for more money!
Please do yourself a favour use another company instead!

The kiwi.com guarantee is 100% bull$#*!. They will stall and lie and then deny what the guarantee clearly says on their website. Our flights were changed twice to options that no longer worked for us and the guarantee clearly states that if flights are changed and they affect your itinerary then they will find you another flight or give you a refund. We wanted a refund but they argued that there is mandatory 20 euro processing fees for any changes because it is the airlines fault but then they also say that kiwi.com can never make flight changes this always being able to charge you this large hidden fee. Then they would not give us the refund because it did not affect our itinerary even though it would have is miss a different flight though the same airline. The manager then argued that it only counts if the itinerary is a booked kiwi.com itinerary. So they will only help you if you have booked your entire trip through them which I would highly recommend that you do not. I will be disputing these charges via my credit card company and they aren't going to get a dime from me. Avoid this company like the plague and book through the airlines directly. Kayak.com sent us to Kiwi and I have serious doubts about their referral polices now.