Kiwi.comReviews 2,182

If I could give 0 I would! Please DONT trust this company
We made a booking for a Jetstar flight Tokyo to Gold Coast for $2100
We then got an email once they had taken $2100 from our credit card the next morning to say they would not release the tickets to us unless we paid another $800 - bit like a ransom
The only way we could get a refund alternatively was to wait 10 days
In the meantime the original flights had gone up and we missed out
Please don't book with kiwi.com

I booked my flight from Peurto Vallarta Mexico to Oakland through Kiwi.com. They had me going through Guadalajara airport from Puerto Vallarta with 1 hour and 36 min to spare for an international flight. That meant getting off the plane and having to check in. Their website would not let me check in on line. I had not checked my bag so I ran to the ticket counter to check in. There were about 50 people waiting to check in. By now I was under an hour to catch my flight. I pushed my way to the front of the line, got yelled at and begged to get on the flight to Oakland and I was told the flight was closed. I spent the next 5 hours trying to get a flight home. There was only 1 airline that flew to the US and I was told the next flight was 1/11. It was the 5th of jan. I finally got someone to work with me, got a flight to Denver then home. Took over 30 hours and $1100 extra. The origional flight cost was $650. With loss of wages and hotel and cab etc it was a $2500 loss. The Kiwi.com guarantee only gave me back $500 despite the receipts etc. It was clearly their fault that they booked it so poorly and I do not suggest dealing with them. Although they are "scripted nice" they don't know what they are doing and many don't speak clear English. I called every day for 7 days straight.

I've been traveling for 20+ years and I understand that sometimes flights get cancelled, airlines overbook their flights, and things can get complicated when traveling. But it is how the companies treat their clients what makes the difference in how you react to the inconvenience they caused you.
I booked with Kiwi.com from STL to Buenos Aires. I had to pick up my luggage, go through immigrations and do the check in for each connecting flight. But I knew that before buying my flight with them and it was my choice to do it so I do not hold that against them.
The problem started after my 3rd connection when I arrived in Santiago (Chile) at 2pm only to find out that my 6pm flight didn't exist and that it left at 10am. Kiwi.com said they would take full responsibility but thats when the nightmare started. After waiting for a while to talk to a representative they booked me through Hotels.com in an apartment with no receptionist (had to contact the owner myself to coordinate for the key), sent me to the wrong apartment (even after I spent 3 hours trying to tell them that the owner of the apartment said that Hotels.com had the wrong adderss) and on top of all this the money that they refunded me for transport and food didn't cover even half of what I had to spend because they sent me to the wrong apartment.

An awful experience. Kiwi failed to check their junk mail where the airline I was flying with had continuously tried to contact them for one month to tell them my flight was cancelled. Kiwi eventually responded to the airline a few days prior to my planned flight but still didn't tell me it was cancelled. Naturally, I arrived at the airport but there was no flight on the board. The airline itself had its offices closed for the day at the airport so there was nobody for me to speak to. Whatsmore I was in Lebanon where a revolution was taking place. As a young female suddenly stranded with nowhere to go I was terrified. When I logged into my Kiwi account they said I had to buy a new flight. Finally, when I found someone to help me book another flight they told me it would be 600$ a sum I didn't have. After calling around friends and family to send me the money I got on a new flight arriving 7 hours later than planned.
Kiwi did pay me back for the second flight but when I requested information about who profited from the 150$ for the original flight that got cancelled one month prior, they said they would be keeping the money! I then requested that the original (non-existent flight) be repaid and compensation for my ordeal be given which Kiwi denied continuously. Their customer staff were untrained in the knowledge of any flight passenger rights for delayed flights and stated the fact that the emails from the airline went into their junk was not their fault... well it was definitely not mine. I will NEVER use Kiwi again and want to warn all potential customers of the possibility of similar situations happening to you! Always book directly never with these agencies!

On a two-way trip from New York to Berlin via Amsterdam, Kiwi.com managed to get me stranded twice on Amsterdam airport:
On the first flight they "forgot" to pay KLM for the flight ticket Kiwi.com should have purchased for me resulting in me having to buy another ticket for that flight 1 hour before departure (you will know how costly that was) and I'm still waiting for my refund.

On the way back, the first flight was delayed (Kiwi.com probably hasn't any fault in this) resulting in me missing the follow-on flight. However, they were not willing/ able/ capable? To book my on the only other flight to New York that day (despite the fact that I had informed Kiwi.com 4 hours prior to departure of that other flight about my delay). Now being stranded in Amsterdam without my luggage, Kiwi.com instead offered me a refund of my flight to New York (which was ca. 20% of the price of a new flight at that time) or a new flight the next day with a 1-night stay in Amsterdam ("All paid for by Kiwi.com).

Having arrived at the "airport" hotel, I realized it was 15 minutes taxi drive from the airport (of course I had to pay for the taxi) as well as a 40 minutes drive to Amsterdam city center with no other restaurants or activities close by. Then, Kiwi.com had promised to pay for breakfast, dinner and the hotel room - none of this was the case! I had to pay for all myself (reimbursement is filed but as they have so far not reimbursed me for my first flight 4 weeks ago, I am certain I will either not get any reimbursement or it will take weeks).

Last but not least: The original ticket price was just 5% cheaper than if I would have booked it directly with the airlines. I am 100% certain, I will never use Kiwi.com again and cannot recommend it to anyone - not even to save costs as in the end, you will pay more! And you will waste a lot of your precious lifetime waiting on airports and speaking to (10!) customer service agents that are all very friendly, but seem to have no flexibility or rights to make decisions. Also you have to call them as they "cannot" (or don't want to?) call you back. Of course it's not a toll-free number so you will also have additional costs here.

All in all: Using Kiwi.com saved me 5% vs. the alternatives on the ticket price, but so far I have paid at least 15% more due to the additional costs that Kiwi.com promised they would be paying, but didn't. For me this company sounds like scam and everyone who ever thinks of using it, think twice!

The way the booking are made is fine if you don't need any extra like a luggage,
I have booked 3 flight through kiwi a flight to Ryan air, first 2 with the transit could not get my boarding pass so I had to pay an extra 300 euro for my wife and I for the 2 connecting flight 55 euro ×2 plus luggage on two flight
For my return try to be extra attentive in order to get boarding pass + luggage to find out that 36 h before departure you can add a luggage but can't acces to any ticket or change on booking only 24 h departure, someone can explain me how this works out? Paid over 1000 euro for initial ticket and an extra 500 on top to get anything I need, try to avoid Esther kiwi or Ryanair proper scam

OK so here's my review for you guys, this will be the first and last time I ever buy a ticket with you guys, the day that I got my ticket I wanted to cancel it and Get a refund but they didn't promise a total refund and also wanted me to pay a fee? I've cancel with a lot other companies and they always do a total refund if is with in the first 24hours, so at the end I decided to keep it, I bought my ticket originally with 2 stops... out of no where they canceled 1 of my flights and got me the worst long stop in Mexico, I tried talking to them, they wasted all my afternoon and didn't offer any better I even talk to the manager I think Chris was his name, who told me he'd sent me so information if I wanted a refund, which he never send, at the end I was so frustrated and tired that I decided to take the long stop and guess what? After offering that flight for free now they wanted me to pay more for taking that after debating they got me that one with no extra cost, my trip was horrible, every flight was delay, so yes at list I'm never booking a flight with them, 1 they won't refund the whole total of your trip even if you wanna cancel 24h after buying it, 2 your trip might be change and do not expect a better timing and they might charge you more and 3 they charge for pretty much any change that you want to make, even for changing you document number like your passport which I've never pay in any other booking company, so if you wanna do yourself and your trip a favor, do not book with them

My browser or their website froze during booking. I wanted to secure that fare, so I immediately booked it over a different platform.

After a few minutes I get an email of confirmation: the booking on kiwi.com had goon through after all.

Too late: I now have 2 bookings for the same trip. I immediately tried to explain and get a cancellation and full refund, but it was refused.

They say they contacted the airlines. I provided them with my new e-ticket numbers, so the airlines can clearly see that I have 2 bookings for the same flight! They would not lose a cent because of the cancellation...
Still, kiwi.com refuses to refund.

Terrible service. Avoid at all costs.

KIWI.COM ARE CRIMINALS!
DO NOT BUY TICKETS WITH THIS AGENT! THOSE PEOPLE ARE CRIMINALS! I BOUGHT TICKET ******* (LONDON -SOFIA) WITH THIS AGENT WITH CONECTION FLIGHT(BARCELONA) AND DUE TO DELAYED FIRST FLIGHT I MISSED MY CONECTION FLIGHT. I CONTACTED KIWI.COM (YOU CANT CONTACT THE AIRLINE RAYSNAIR AS THE AGANT PUT DIFERENT DETAILS BUT NOT YOURS WHEN THEY SELL YOU TICKETS) AND WHAT THE AGENT DONE WAS TO LEFT ME WITH NO FOOD, DRINKS, HOTEL... NOTHING FOR 30 HOURS! THEY ONLY OFFERED ME 4 HRS HOTEL AND REPLACEMENT FLIGHT WHICH WAS ACTUALLY ANOTHER 2 FLIGHTS! A JOURNEY BETWEEN 2 EUROPEAN CAPITALS(USUALY 3 HRS) COST ME 30 HOURS WITH NO SLEEP NO FOOD NO DRINKS AND 4 FLIGHTS IN TOTAL! CRIMINALS!

Very poor service and not helpful at all when is coming to do cancellations or to change your flight (to change your flight you have to buy new one and after cancel your old flight wich is a big problem to get your money back after). They don't tell you exactly how much you will get back. Just you can choose from 2 options wich from the start are telling you can get 0 £, and even if you pay them 17£ for that pretend job! Shameful company, Don't recommend!

Absolutnie odradzam! Zakupiłam bilet łączony POZ - LTN - TFS i dostałam informację, że lot na odcinku POZ - LTN został zmieniony UWAGA o 23 godz. 50 min.
KIWI nie daje ŻADNEJ gwarancji! Po kilku rozmowach z nieudolnymi operatorami pozbyto się mnie odsyłając do wizzaira! Wizzair za to umywa ręce, bo to kiwi kupuje u nich bilety więc na moją reklamację nie zareagowali nawet!
Kiwi zaś twierdzi, że ich gwarancja obowiązyje od różnic 24-godzinnych! Przez 10 min i przez to, że zakupiłam bilet przez kiwi.com straciłam całe połączenie i musiałam kupić inny bilet.
Naprawdę odradzam, bo nie są kompetentni, a ich gwarancja, którą się chwalą na stronach internetowych chcąc przyciągnąć potencjalnych kupców jest NIC NIE WARTA!
Rada: lepiej kupować bezpośrednio w liniach lotniczych. Wówczas przy reklamacjach nie jesteśmy przynajmniej zbywani przez zakup biletów przez pośredników i możemy ubiegać się o odszkodowanie lub zwrot!