Kiwi.comReviews 2,182

I would not recommend this company to anyone. I had booked a return trip with four separate legs, and two of the four flights were canceled by the carrier. The carrier sent a text message informing me of these cancellations, but I received no email or correspondence from Kiwi. I phoned Kiwi to verify the cancellations, only to learn that they were aware of them but had failed to inform me, and that they would not issue any immediate refund due to the type of ticket purchased, despite the precariousness of the ongoing COVID-19 situation. This is also despite the fact that their force majeure policy states that refunds depend on the policy of the airline used, and Ryanair's website states that a full refund for the cancelled leg of the journey is available if requested instead of a rebooking. It seems I am meant to wait an unspecified period of time while their customer service team determines whether they can place me on another flight (that I can't now make use of in any case) and hope they send me an email about it, despite the fact they didn't bother to do so after being made aware of the original cancellation. The customer service agent, though polite and professional, gave no indication of a possible timeline in which to expect updates about these changes and insisted that they were intent on finding the "best solution" to my problem, despite it being patently obvious this is not the case, as I informed them the best solution was to refund me for the cancelled flights. I completely understand not being able to refund me for the two flights that have not been cancelled, but given that they have almost certainly received a refund on their end from the carrier for the two flight cancellations in question, or could request one, as per Ryanair policy, there is no apparent obstacle to their cancelling the entire booking and issuing the partial refund, especially given the current circumstances.

TERRIBLE experience from big SCAMMERS
This is worst experience that happened to me in 17 years of flying.
First KIWI showed me 2 different tickets (Royal moroco and Qatar airways) than after booking 2 tickets for my wife and me.
KIWI.com sends me a confirmation for royal moroco and CHOCKS me with an email saying that prices have changed in QATAR AIRWAYS and that I have to pay the difference of change that is more than 3000 euros or get only the refund for the return flight ONLY!

I had to lose more than 500 euros because I'm blocked now.
Terrible experience, no support, no emails or contact, no phones, no communication

I'm going to sue this scam company and I'm going to dedicate my time starting from today to expose their scams.

Update: 2 days ago KIWI.COM contacted me wanting more details that I provided them with. They said they want more time to investigate.
I'm giving them three working days to investigate and after that I will start the "jurisdiction path" with my lawyer and my bank charging them with "false advertisement and use of false, misleading, or unproven information to advertise products ".

Worst customer service experience so far! I used Kiwi to book 3 domestic flights in India. They have a 48hr cancellation policy and although all my flights were different (there was no connection between each), they applied the 48hr rule to all my flights and scammed me of all the money I was eligible to get. They told me that I am not eligible to get any refund but when I called up the individual airlines, they told me that I should receive a refund according to their policy. HIGHLY DISAPPOINTING EXPERIENCE. Never using it in the future.

Under no circumstances would I use them again nor let anyone I know use them.

Not only are they NOT the cheapest, but there is also an undisclosed no-cancellation policy. If you do talk them into canceling, the 20 euro cancellation fee, which is not disclosed anywhere on their website, is not enforced. They charged me 35 euros on a 117 euro flight.

They hide all of their contact information and do not display it on their website. To manage my booking, I had to sign into my account, with email and password. However, I don't have an account nor did I set one up.

I had to call my credit card company to get a phone number for them. I was told by Marie that there is a 20 euro fee to cancel. They processed the refund, minus 35 euros.

This was all done within eight minutes of the booking.

I think they are a fraud and I think what they are doing is borderline illegal if not blatantly illegal.

I had booked my flight almost a year in advance from flying. 5 months before flying, I found out I was pregnant. I called Kiwi company and they told me I was unable to do anything since it was not a health issue. I told them I had a high risk pregnancy and they did not care. They asked for a Doctor note which, I was able to provide but the others are not able to get a DR note for MY pregnancy. Therefore a whole family trip of 4 had to be canceled and we were unable to get a refund since we all were not able to provide Dr notes for MY pregnancy. I called again 2 months before the flight and they still said sorry nothing we can do. I tried again just one more time a month before the flight and no, nothing. Now I come to find out after not boarding, that we could of rescheduled our flight ONLLLYYY IF WEEE HAD ASKED ABOUT IT! I kept asking if anything could of been done and they kept saying no because everyone needed a Doctor note. The fact that there was something that we could of done, and not just throw our money to waste but all I had to do was ask if it could of been rescheduled and not just be informed when I called just simply sucks. This company sucks. If you have something coming up, ask all questions. Because asking them if anything could be done is not asking them to help you look for options. This is simply sad and devastating. When I called the lady told me "you have to ask and explain what you want because we do not know what your concern is." I told her, "I kept asking what I can do to not let my money go." She said, "you have to tell us exactly what you need for us to help you." I am sad about this situation. Disappointed. Yes happy to finally start a family but the fact that I cannot get anything back... hurts.

Near the end of booking a pop up saying the price had risen by £100!? Money grabbing and causing false urgency to book! Upon clicking back' the price changed back to the cheaper price, no wonder when I then completed the booking the website had changed the date. They won't refund or change the flight, even though their website caused the error. Shocking customer service and policies. AVOID! Use someone like Skyscanner or someone with more reliable website and systems. Don't take the chance of being caught out!

BE CAREFUL of these BAD COMPANY!
I have accidentally booked a round-trip flight in the wrong date (1 week interval).
It costed me 350 USD.
10 seconds after the buy, I have tried to cancel the booking, and called the customer service.
They told me I can get a refund of ONLY 10EURO (!). And that I cannot change the date / name of the ticket.
This is a really garbage service.
PS
They told me that they dont care I write the truth about what happened in travelers forum!

Got an email saying I missed the check in deadline 24 hours before my fight with Wizz air. It said I have to do an airport check in and get charged additionally. That's not correct since Wizzair check in runs till 3 hours before the flight. I found my booking number and did the check in myself throught the Wizzair app. Not sure whether the scummers called Kiwi get any commision by sending people do airport check in. Avoid them!