Kiwi.com

We booked flights with kiwi.com and received confirmation from them but when I contacted the airlines directly, they don't have our reservation at all. I called kiwi customer service but the voice said booking number does not exist. I really wonder if it's real scam and make fake confirmations? We are supposed to fly soon but helpless to find out until we go to the airport which is totally will screw our trip since the flights are between small cities.
Anybody has experience like me?

After 11 months requesting a refund all I get is automatic replies telling me to be patient. I´ve contacted the airline and they claim that in general they make refunds within weeks so chances are Kiwi got the refund but they kept my money anyway. Stay away from Kiwi if you appreciate your money.

Kiwi has been a headache from the very beginning. I have been traveling for 42 years and I have never had so many bad experiences making plans for one time. Not only is the whole thing way overpriced, but I found myself having to purchase a landing visa (US dollars 100) just to change from one airline to another with no warning at all. The first time in my life. Kiwi should be forced to close doors. Getting confirmation for each leg of the flight was hell, too. Because of possible problems with the handing of the credit cards and poor communication, I was forced to make international calls all over the earth to make sure I was on the flights. Absolutely no confidence in this fly-by-night company.

Unfortunately booked my trip from ireland to Turkey with kiwi.com. One of the flight was cancelled by airline. Kiwi proposed to me alternative flights for double money... Let me explain... I have to cancel all my flights (3 connected flights, no refund,0€ return) and pay double for new flights! So I bought the tickets directly from airline twice cheaper and apply for refund of my cancelled flight. Waiting for 4 months now, trying everything, emails, phone calls etc no answer at all. Please please please avoid kiwi.com these are scammers

Read the small print and pay for the guarantee before you book with Kiwi.com. My four friends and I (who are all 17 years old) and had saved for our holiday lost 1100 euro between us. Our Wizz Air flights to Greece both ways were rescheduled which meant we would miss our connections with Ryanair. We managed to claw back 388 euro out of a total of just over 1500 euro. We also paid 140 euro for baggage that is non-refundable. Be careful.

BUYER BEWARE!
I booked $1500 in flights on March 9 2020, just a few days before the pandemic kicked off. I requested a refund shortly after when I realized it wouldn't be possible to fly anywhere any time soon. It's now been 2 years of lies. I contacted the airline company several times to try and find out what is going on and each time I was told that KIWI.COM hasn't even made any attempts to reach them. The airline told me each time that they were offering refunds for a period of time but KIWI has not attempted to reach them. After a bit of researching (Facebook, Instagram, Trustpilot...) it's become clear that KIWI.COM has a long history of scammer people out of flights and money. Here is just one page dedicated to exposing the kinda scams they pull...they all seem very similar. https://www.facebook.com/groups/**************

My flight got cancelled for reasons outside of the airline's control. I never received a rescheduled flight from them and tried contacting them but they said I had to go through Kiwi since that's where I had booked my flights. I requested a refund for Kiwi. It took them 2 months to get back to me to say that they can't provide a refund, with no reason. Although the prices might be cheaper, its not worth buying your airline tickets with Kiwi because if something happens, they are not good representatives of their clients. I'm now feeling totally scammed and unrepresentative, will not be supporting Kiwi in the future and do not recommend it to anyone as this was my first and last time using it.

Booked a flight with them in a single package using two carriers. The first flight was delayed by two hours so missed the connection. Kiwi.com told me to take the fight anyway so I was stranded in a third city in another country. Then Kiwi.com's only solution was to make me buy another ticket at a higher price than the original ticket [in the range 450-650 euros]. The airline returned me to my home city so I could book a much cheaper flight, but Kiwi.com then said that this invalidated my return ticket too. I am at home having now had to spend over three times what I paid Kiwi.com, and Kiwi.com are so far refusing to refund me even though they did not get me to the destination I paid for at the agreed price. I am also out of pocket for accomodation and a tour I booked. DON'T RISK USING BOOKING.COM.

Customer support is zero. We had cancelled flight and no one contacted us! Just sent one email and that's it! I haven't noticed this email (went to junk mail) and no one even tried to contact once again - neither email, nor phone call! We only figured it out that we do not have any confirmed flights when we were at the airport and completed 2 out of 4 flights Super disappointed.
Yes, there is an advantage that Kiwi.com finds you the cheapest option to go from A to B and it's OK until everything is OK, but if you experience any kind of difficulties no one even tries to help you...
I promised myself to inform all my friends about this unpleasant experience using Kiwi.com.

My worst travel Experience using Kiwi.com

Extremely poor customer service. I was stranded in Mallorca with my 82 year old Father. They didn't offer us hotel overnight or anything else. They promised to buy new ticket within 2 hours but gave us a ticket first after 8-10 hours. At 9 pm they promised to book new flight within 2 hours but in reality we got the new ticket first around 7 am next day spending the whole night on the seats of the airport.

If they would be honest to tell us it will take 10 hours to hear back, I would at least book a hotel so my 82 year old father could sleep. I called 20 times and each time they promised me within one hour...

Very Dishonest Company!

I've been waiting for my refund for flights that were cancelled by the airline due to COVID-19 for almost 2 years! And Kiwi is just blaming the airline, but I know Turkish Airlines has great customer service and they have refunded people that booked with them directly, so I'm sure the problem is with Kiwi.com.
You can see the latest status update they gave me.
I gave one star because there in not an option to give 0 stars.

Avoid this scam company at all costs! Booked a 3 segment trip March of 2020 (Booking #114 068 196). All flights were cancelled by the airlines. Over a year now and their "finance" company is still dealing with the airlines trying to secure my refund. After calling the airline myself, I was told it was handled May of 2020! These thieves took my money and have held it hostage for a year with pathetic excuses every time I contact them. And good luck getting someone on the phone. IMPOSSIBLE! Today I am getting a lawyer involved.

I had tickets for flights 29 + 30 March worth $1000... 5-6 days before the departure date the flights got cancelled. Should be quite simple, not to say decent business policy, to get refund my ticket since the product I purchased could not be delivered!... Instead, I had to PAY an additional amount ($20) for MAYBE... getting SOME of the money back within 6 MONTHS! How crazy is that?`... and now, a couple of months later, I still not have managed to get a dialogue with Kiwi about this... not even an email address... I just miss words to describe how lousy an attitude towards customers this is!

Terrible experience. Both flight times changed so that a one hour delay became a 5 hour delay. Notified Kiwi I would then miss an international flight from Europe to Australia. After not hearing back for days I called multiple times, sent emails, and sent them messages on Facebook. My situation was never resolved so I had to cancel my tickets and spend a fortune booking new tickets. Still have received no refund. Absolute disaster in customer service. Don't book with them.

I wish I checked all these terrible reviews before booking through Skyscanner. We didn't realise we had to pay extra for luggage, even the low cost airlines in Europe allow you to take a cabin piece of luggage. Now, they want to charge us £220 for one piece of suitcase, I have sent emails and complaints via many sites but I have not had a solution. I am dreading the flights next Thursday as I can see many people have missed flights and didn't get total refunds! There must be an international organisation that controls these kind of fraudulent organisations!