Kiwi.com

Their website kept crashing and the Customer Service Team was evidently unaware of Airport layout management and time. Not a good experience. I will never book with Kiwi again.

4 hour delay refused refund so we could make trip ontime with another airline. Customer service barely speaks English. Charging my credit card back and will never book with this company again!

Disastrous customer management. I have never experienced anything like this in my entire private and professional life. No accommodation whatsoever despite the earthquake in Turkey. Rebooking flights is only possible for an unbelievably high fee. Kamlesh Ahir should unfortunately be mentioned here as someone who has attracted extreme negative attention due to his unaccommodating customer management. I will never book a trip here again!

In July of this year I bought a business class ticket to travel from Spain to USA in which they GAVE the option to 1
Buy a guarantee which it "appears" that if you cannot travel for whatever reason you WILL get your money back.
After I purchased the ticket someone gave me a dog (Yorkshire) a lil over four pounds.
For over three weeks we texted back and forth (live person was extremely difficult to connect) about bringing my dog on the plane.
Their first responses was no, then was yea, then was perhaps and it needed up being NO.
I lost almost 3000 EUROS because they did not allowed me to bring my dog.
Please DO NOt EVER buy rockery's through these thieves.
They are legal thieves that make sure they OVER sell tickets making them look great deals because mine was business
While they enjoy their strippers and whatever else they take the food from single women like myself
The worst of humanity

Dont ever use this website if you dont want to be scam the bait is cheaper ticket then in 30 minutes before your flight they Will cancel it because there's No available seats and cant be refunded, I hope this Company sooner or later Will be close down by their government.

Terrible. They changed my information just so i paid extra to change them back, and after I did, It still caused me trouble at the airport. Never booking with them again.

STAY AWAY FROM THIS COMPANY...

I booked a flight with them and 18 hours later i wanted to add some checked luggage and they said it wasn't possible to add checked luggage to my flights as there wasn't a big enough layover in between. The two airlines involved had no issues with it, i had called them before talking to Kiwi.

When looking back at the website i found the option to add checked luggage to the flights before paying (yes i missed it and i admitted this to Kiwi.com)

They still said it wasnt possible to do this when their website was offering it. When called out on this they told me that i had booked a saver fare and if i had paid more for the flights they could have modified the flights.

Absolute shower of s***... Stay clear, go to booking.com instead no issues with them.

Disgusting scamers, riped me of for 300$, stay away from this site, garbage ppl, telling me 48h have to cancel and they passed even if i still have almost 65h till flight, may God give you cancer so you can use that money for hospitals disgusting idiots!

Kiwi pretends to be a simple go between it's all faults of the airline if it cancels the flight and no refund forthcoming while in reality kiwi is an accomplice and keeping it's share from fleecing the passengers because otherwise it wouldn't work with and carry on your site company that canceling flights on the regular basis and proposing flights it has no intention to fulfill. There will be few emails about how sorry they are but never a refund as they already got a kickback from the airline for keeping it on their site. My experience date 12th of June 2023 flight of Flyone cancelled without a refund. Have learned about on arriving at the airport. I have paid to kiwi 365 euro. Kiwi options after cancellation pay 500 extra and use the same airline. Obviously these buddies work hand in hand. Avoid.

Kiwi.com did an unauthorized transaction on my card without my consent! By not refunding my money, they are violating the Department of Transportation policy. There is a 24-hour grace period for a FULL REFUND and I am within that window! GIVE ME MY MONEY BACK NOW!

Horrible. I called immediately after booking a flight because the confirmation email revealed that it was for a one-way ticket and not a round trip like I had intended. I was connected to a representative named Kaladgi and asked her to cancel the ticket I had just purchased no more than 5 minutes ago so that I could rebook a round-trip flight. She refused multiple times, parroting only that it was their policy not to offer refunds and that there was nothing she could do. When I asked to speak to a manager she said that no one was available to speak to me. When I asked for her supervisor's name, she refused to provide it, but said that someone would call me back in the next 2 hours. No one ever called. I had both my cell and house phone with me the entire day. Now I'm forced to contact my credit card company and have them dispute this charge in order to get a refund. Absolutely the worst customer service I've ever experienced.

I booked a United airline flight through kiwi.com from Newark to LAX on June 30th. After over $150 of transportation expenses to reach the airport I found out that my reservation wasn't valid and they told me they can't find my booking. I missed my flight and after hours of waiting they rebooked me another flight but when I got to the gate the same thing happened and I wasn't allowed on the flight because they can't find the reservation. I had to cancel my whole trip because of their incompetence. I called them to request a refund and a compensation for my transportation fees and after their costumer service promised to get me all my transportation expenses they ended up just refunding me for only the ticket price. This was definitely the worst experience I've ever had. Would never use it again and definitely won't recommend it to anyone.

I've booked a ticket, (booking *******)
After an hour i got 2 emails,
1st here is your ticket
2nd - Action required: the airline changed your itinerary, after clicking on a ling got a message that my flight was canceled. And two options Cancel or reschedule (1hr flight to 10 hrs bus ride). So I canceled. And of course, I can not get my refund because the flight was not canceled.

Then I've booked the same ticket on a company web site without any issues.

Looks like Kiwi is a scam or a bug of a portal.

The company seems like a scam - I paid for flights, they rearranged them without asking me to 24hrs before I could fly, I paid them more money to move onto a convenient flight, they did not book this and then tried to charge me more money to confirm the booking.

We arrived at the airport, with our kiw.com e-ticket, to find out that they canceld our ticket without us knowing. We stranded at the airport without any help whatsoever.
We did not get total refund. Book your tickets elsewhere.

Don't use this travel agency! It's a pure scam! I booked a flight and got my booking confirmation but they actually never booked the tickets for me!
I'm hoping to get my money back now!

They offered me a flight that it was not possible to take. I warned them, they refunded me 10€ out of 800€.
Their business model is to then be reimbursed much more by the airlines.