Kiwi.com

Flight got canceled. No help for change flight. Kiwi ask us to pay €1700,- extra while same flight we could find online our selves for 300,-! Big scam. Let us hours on the phone, extra costs. Bad speaking person on the line. Couldn't help. Terrible. It took us 52 hours to reach our destination. Kiwi sucks.

Great experience. I had booked my flight from Boston to Barcelona with them.
One of the flights was with Vueling (worst company ever) and the flight got delayed, then canceled, and whatnot. We lost our connection and Kiwi.com offered the BEST service. They gave us a 4-star hotel, paid for taxis, food, and gave me the next available flight for me to go back to Boston.

The service is the BEST I've ever experienced. Definitely, recommend.

Also, we were running late for our connection and Kiwi is so efficient that they had made the check in for us and sent us our boarding passes. So we didnt have to check in when we got to the airport. AMAZING experience

They did not return the money for the canceled flights, although the airline company wrote to me that the money had been returned to them. They blatantly lie and do not respond to the message. I am writing for other people, do not buy tickets from them!

Country I'm travelling to has its borders shut due to coronavirus, after 2 hours on hold got through to someone from customer support, advised me I am not eligible for a refund (which is contrary to EU law as the borders are shut and FO strongly advises against travelling to that country AFTER I purchased my ticket). After requesting for a senior member of staff they advised me I would get a call back within the next 2 hours, for nothing.
Fast forward a week later I've been calling everyday on hold for about 3-4 hours before they eventually hang up on me. Will have to take this further and probably contact a solicitor.

KIWI.COM never refund on any conditions and keep lying to their customer they will refund once they received it from the airline, however after I directly checked with the airline, they have refund the money already right after the flight got canceled. All the proven content has been sent to KIWI.COM, the company still failed to refund. Its only a $200 refund, and the company still need to stole from customer, what a shame!

My son was in Kyiv, and needed to make an urgent trip to Mink. He called me on his way to the airport, and I made his reservation with kiwi on a flight departing in a few hours. After waiting over an hour and only seeing that the booking was "processing" and a travel document would be sent "soon," I called Kiwi's help line (a toll call). The person who answered the phone was difficult to understand due to her accent, and made no attempt whatever to help. She simply parroted the party line that it could take four hours to "process" a booking. The fact that the flight was leaving in a few hours made no difference whatever. If I chose to cancel the Kiwi booking and book the travel elsewhere in order to get the travel document before the flight left, I should fill out a webform, but it would be a "voluntary cancellation" and thus subject to a fee. In the end, my son got his travel document shortly before the flight left, but Kiwi made a stressful situation exponentially worse.

I booked a flight, paid for in, then had I rescheduled it. They charged me an additional amount to cover the new flight. I paid it and got a confirmation on the new flight. A week before I was scheduled to leave, they sent me an email stating I need to pay more in order to secure my flight. It turns out, they never booked it! The said the price went up so I couldn't and I needed to pay more or I wouldn't have a flight. Please, do not book with them. Go directly through the site.

If I could give no stars I would. I spoke with your agent Axllee today at around 5:30pm in the UK. I requested to change my flight on the 2nd of August or to receive a refund for this flight. No member of their team updated me relating to this request until the departure time of my flight (8 days later) at this stage they stated it was too late. The service agent kept repeating that the flight had passed when I had requested the change or refund 8 days prior. At this stage I could still get credits which they refused to send after the flight even though I requested well before my flight. I cannot get over how unprofessional the service agent was and that she kept speaking over me on the phone. A real shame and I am happy to say I will never be using this provider again.

The company is hiding behind a customer support that is impossible to reach.
If you want to call them they will charge you a hefty price / min.
I´ve tried reaching their customer support and haven´t recevied any response for 6months.
The worst customer experience I have ever recieved.
My trip got cancelled due to corona and they decline my refund?! After telling me that the flight company are refusing to pay they stopped answering me.

Bought tickts for my parents. First they took 3 days to send one of the confirmations. Worst... i provided correct names just as they are on the passports, cuz they are really stricts in airports in South America, and they wrote the names incorrectly when making the booking with airline. Now they wanna make me pay for a mistake they made and i will have to pay extra to fix this...
They keep telling me to wait so I have half trip on hold thanks to them

They say use your apt to check your booking. It says you have no flights.
Went on line it says. You have not flights.
No bill of sale or info. Lucky I printed the page. Four emails says check in with airliner. But at not time did they send the conformation codes! Had to call the 5 times for that. Note they have a lot of trouble with English, But do try,
They charged me 40 dollars for check bag. Spirit Air charged me 55 for one way and $78 for return.
Still waiting for Silver Air prices.
To top it off. They sent Kiwi address and email and your email and address. So airlines do not know who your are.
I spent 5 hours on phone. Still waiting for last airline to call back.
IF I HAD IT TO DO OVER. I WOULD SKIP BOOKING D. COM AND KIWI.COM, AND BOOK WITH AIRLINES.

They took my booking and payment, then sent me an email saying I needed to finalise the booking. I assumed the payment didn't go through and did it a second time. I have now paid for the tickets twice and lodged a customer complaint. All they do is stall. DO NOT BOOK WITH KIWI

Don't buy any ticket or make a reservation via KIWI.COM
Since more than 6 months I couldn't get my refund for a flight ticket that was cancelled due to Coronavirus.
I was guaranteed to be given a full refund for my money.
They only answer to postpone or misinform me about my request.
It is horrible to be disgraced with your own money!
I received an email from the transporter which informed me very clearly that I received a refund for the 2 tickets on 20.08.2020 and 27.08.2020 respectively.
KIWI number booking is: ******* and *******

WORST CUSTOMER SERVICE EVER. Unreachable. Takes months to get back to you. Be aware they'll steal your $$$! They refuse to refund/change my booking after the Canadian government decided to close the borders in March 2020. Kiwi.com is A JOKE.

My flights were cancelled. I was told if I was able to get any refund, it would take up to 6 months. Then I got an email saying my refubd was escalated to priority and would take up to 3 months. It's now been well over 3 months. I was told when I phoned today, I would get an update by the end of the week. I was told the exact same thing when I found last week and the week before. This company is a scam. Your won't get anything from them.

I had booked a flight with kiwi from cmh-yycthe airline cancelled my flight when i called them, they told me to rebook it and the cost was 1200usd when I called the airline directly they said since its our fault we will reschedule you. The kiwi agent said no point In calling the airline they can't do anything but I had my doubts...they tried their best to extort money out of me, I told them I'll call back.They are frauds never ever boom with kiwi.com

This agency charged the customers 24.00$ for having their claims of the refunds to be prioritized ( meaning faster, I guess). I did pay the 24.00$, but now it is going to 6 mons, and I still have not received anything. Trying to call them, no one answered the call. Checked my account on their website, it was death. No update or useful info about my refund status after months of waiting.
This company is NOT RELIABLE. They charge a lot for your money, but dont give a dam when you lose yours. It is disgusting to me that amid the pandemic, where people had suffer and going through a lot, they still take advantage of us ( the customers) to charge more fee ( the 24.00 dollars) claiming that they would prioritize your request which, to my experience, is a scam.
I WILL NOT buy any tickets from this company again, NEITHER SHOULD YOU. THEY ARE NOT RELIABLE. Sadly!

I've had a flight booked through kiwi, via Pegagus. Due to the Coronavirus pandemic Pegagus sent me a text saying flights are all now cancelled. Vie the pegasus website I have asked for a refund, but since I paid via Kiwi, they will refund the money there and I have to contact them. There is no support, and you cant get in touch with anyone! When I tried to refund through the kiwi website they estime my refund to be a total of £0 and it will take 90 days to come through. Oh and if you want an express refund you need to pay more money.