My flights were cancelled. I was told if I was able to get any refund, it would take up to 6 months. Then I got an email saying my refubd was escalated to priority and would take up to 3 months. It's now been well over 3 months. I was told when I phoned today, I would get an update by the end of the week. I was told the exact same thing when I found last week and the week before. This company is a scam. Your won't get anything from them.