Kiwi.com

The Kiwi travel documents stated: "It seems as if you do not need any visas for your journey." It does go on to deny any responsibility for travel documents... however. That statement is misleading... especially to a novice traveler who might not know that some airports require visas to have a layover there! Phone support was NOT available when boarding was denied! By the time they returned our call, it was too late to remedy the situation. First flight issues caused two more flights to be missed. Kiwi customer service did cancel those flights for "extreme reasons" so they said. Total cost was $1,300. We did receive a refund of $100... no explanation of which airline gave a refund. Kiwi accepted no responsibility for this fiasco despite their statement of "It seems as if you do not need any visas for your journey". If they do not want to be responsible for travel visas... THEY SHOULD NOT SAY ANYTHING THAT IMPLIES VISAS ARE NOT NEEDED!

They cancel my booking number 493 927 148
And refuse to refund my money due their polises which no one knows about it, SCAM website, mytrip(.)com much better and safe

Improve your customer service. Improve your travel policy, I was unable to travel due to international regulations that changed AFTER I bought my ticket And kiwi did absolutely nothing to help to get the 2k back that I had lost. They said (and this is just laughable) "we can offer you 11.92 cents". Is that a joke? I just spent 2000 and they offered that? The "3rd party insurance " that I purchased on their site was a fraud. I tried calling and looking them up and they are not even a real company. So kiwi is an online scam company not a reliable way to travel I will only tell people to never shop with them.

I am not sure why kiwi.com is still allowed to sell plane tickets and to act as third party agency. This agency is based in Czech Republic and cannot be taken respondible or sued anywhere in North America, for example. That is why it has to be banned from the flight companies and from Internet to opeate and continue its scam business.
I notified the flight companies about kiwi.com stealing and awful service. It is a shame that we enable such comanies to lure innocent people and steal their money.

Bad! It looks like this company doesnt care about their customers! No customer service at all, they are not responding to the emails, in order to speak with human being on the phone you have to spend around 4 hours. They are not informing about the status changes if the flights were canceled. There is only two refund options with a handling fee of 10 or 20 euros even if you are paying this fee they are not willing to refund you a full amount!
By the way im still waiting for the response from kiwi, as my flight is in 4 days, and the airlines already informed about my canceled flights, but they are not changing the status, im trying to reach them for a week. I want a full refund, but probably they will keep ignoring me

Really bad experience, I want to think that it's not a SCAM, but... it looks like it is a SCAM.

These people are very fraudulent. They will get your money get your information and when you get to the airlines, you will not be able to get on the plane. I had to buy another ticket because I booked round-trip and I couldn't even get on the plane, so do not book with these people. These people are very fraud. I don't care how cheap the ticket is booked with the airline. The real people do not book with these so-called promote people do not do it because they will rip you off.

I was sleeping when I got a text that my flight had changed. They had canceled the flight I had picked and put me on a flight that leaves over 2 days later making me miss my connecting flight. They gave a list of alternative flights that I could take and the SAME flight that I was on was one of the options but now I had to pay $120 more to get it again! When I called the company to ask they said that they do not have any say in the flights but they are giving the best options and yes I would have to pay the difference. They suggested talking to the airlines but they had already sold my seat and that was no longer an option. So then I tried to cancel my flight 6 days before my flight and the day after they changed it on me and they said they could not give me a full refund. That this was not their error and they would do nothing to help fix their mistake. I will NEVER use this website again and will make sure people are aware of how terrible of a company this is.

I would give a ZERO review if possible. Do yourself a favor and stir clear of this place. I purchased airline tickets with Kiwi for a trip in May 2020. All the flights were canceled by the carriers due to COVID-19 and now I'm trying to get my money back for over seven months and no luck. I contacted 1 of the airlines and they processed their portion of my refund back to Kiwi 4 months ago. I provided that refund info to Kiwi and they keep making excuses and refusing to refund the money. Absolutely no reason for them to keep my money!

I needed a flight out of Zimbabwe in order to get my boarding pass into the country. I was in a rush and bought a ticket from Zimbabwe to the USA but I hit the wrong month. A few minutes later my ticket arrived in email and I saw my mistake. I clicked on the "manage your ticket" and made the correction. I was charged for both tickets because I didn't pay an extra $179 on my super saver ticket. Even chatting with a manager I couldn't get a refund on the first ticket even though the change was made minutes apart.

Hello, My name is Satyam

I booked a flight ticket from Kyiv to Mumbai on 26 Feb 2022 (Booking Number: 0 2 0 0 3 3 8 7 9 8) on Kiwi.com.

My Flight was canceled by the airline and I was supposed to get a refund but it's been more than 9 months now still I haven't got my refund. I have raised a ticket multiple times but every time they say the same thing like we are waiting for the airline to issue the refund.

I tried calling them on their helpline number ( *******159) but this call was not taking any refund requests.

Can I give 0 stars? Customer service agents clearly read word-for-word scripts expressing they can do nothing to help you when your flight changes so you have a 12+ hour layover instead of a 2 hour layover over a holiday weekend. If I'm taking off work, traveling with family over the weekend, and paying $600 for a flight, I expect some minimum standard of service when the airline changes the flight I booked months prior. DO NOT BOOK WITH KIWI. 80% chance you'll end up paying more money AND have a worse experience. This is hour 2 on hold with them again, but at least I get to write this review while I wait.

I purchased two airline tickets with this company, and with connecting flights, it cost me $2600+. They notified me the second day that some of the flights got canceled, and they off me an alternative flight with one choice, which I didn't like, so I chose a refund. The company gave me credit for 10 euros. This is insane. Don't use this company, don't use it.

They will double charge you,
Have little or NO communication (you can only talk to a real person 14 days before your trip),
Lackluster customer service,
And they will make changes to your flights itinerary that will make your trip more expensive.
Enjoy your trip... if you can.

Worst travel site I ever booked. They are cheaters' third-rated travel company and make money with your refund. They never ever refund money for your canceled trip. So please AVOID booking from KIWI.COM.
Be careful with your hard earned money

My flight was canceled, kiwi said I can get a refund, so I clicked the button to request for refund. 2 months later I finally get a notice and it said they can't issue a refund…. Terrible. Flight was canceled due to bad weather unable to reschedule or get a refund. Go to a different airline flight company