Kiwi.com

I booked a flight 1 stop flight with a short layover. About 2 weeks after I paid I received an email saying my flight had changed, log in to see. All I could do was acknowledge the change. Turns out because I acknowledged the change, I'm locked into the 6 hour delay. Paid to leave in the afternoon, shirt layover arrive home in the evening. Now we leave at 8 in the morning! And board the same afternoon flight, to arrive home in the evening. Kiwi is not helping. The airline is Wyzz Air. I've booked with Kiwi before, no layover. I won't use them again. Dishonesty at its finest.

Kiwi.com is by far the most nightmarish experience I've ever had with a 3rd party travel site. My flight was cancelled due to COVID-19 (not Kiwi's fault), but they are telling me that there is not a guarantee that I will get 100% of my money back, and that if I see anything, that it will take three months to process my refund. Three months. Are you kidding me? I called the airline directly, and since Kiwi's Visa card was used to process the transaction, the airline cannot refund it back to me. This is little more than theft, and I'm astounded that they are still in business.

It's very bad,scammer kiwi travel app do not ever to do any booking with it
I have very bad experience when I had booked with kiwi app,its end uup so costly alot more when you doing booking with the the airline

Terrible company and rubbish customer service. I booked flights for me and my dad and when i tried to change flights no one got back to me through the help desk even when i sent lots of messages. When i could finally call and get through 14 day before i could fly again not every helpful looks like i won't get my money back now. I definitely won't be booking with them again and will book my own flights next time! I would advise not to book with this company and do some research and book your own flights and hotels.

I try to purchase a air ticket and they never confirm the ticket, but took my money from my bank account, is no way that you can speak with a person by phone and they don't want to return my money now when they never give me the tickets, now they said I have a credit. This is very unacceptable and I don't know
how they can operate legally because basically they stole my money and now they trying to force me to buy from them when they never give me any tickets and I never cancel anything. Don't buy anything from then.

I booked flights and received an email with the wrong flights on it. I am 100% certain I booked the correct flights, but the confirmation email was wrong. Kiwi are refusing to accept that there is a problem with their website. Their customer service is absolutely shocking. They keep repeating that the flights are no -refundable, which I know, but I did not book the flight they sent me. I have repeated myself 14 times now that they are the wrong flights. They just keep repeating that that's the flights that were booked. 10 hours so far on the phone and I'm no further forward.

I need to share a shocking experience with Kiwi.com - AVOID THEM! They took my money.
I booked a flight from Tel Aviv to Copenhagen through Kiwi.com a few weeks ago. The airline (Pegasus) canceled it due to the war in Israel. Due to the fact that the airline canceled the flight, a full refund is always being issued in this case. Kiwi.com already got the money.
So what Kiwi.com is now doing? Saying that Pegasus Airlines paid them only 78 USD - a complete lie! I paid more than 900 USD for two tickets.
In other words, Kiwi.com is stealing my money and they know that I cannot ask Pegaus to share with me any information because the booking is under Kiwi's email and not mine.
Kiwi.com, I'm waiting for your response. If I don't hear from you soon, I'll have to take this further and share my story everywhere, maybe even go to court.

Bought a ticket from FLL to DC and paid it with PayPal.
Received and email saying they need payment verification. Had to go through questions like: "what was the purpose of your trip", or "where are you calling from"? (do this questions help to verify the authenticity of my payment?)
They told me they will need 4 hours to approve the payment and they will send me a notification. Never received a notification, instead (10 hours later) I received an email notifying me that the price of the ticket had changed.
I called them back to find out if the payment was finally approved. The answer was "yes" but I need to pay the difference of the new rate. Are they kidding me?

Was supposed to fly to Spain from Denmark today but Kiwi.com never finalized the reservation. Couldn't check in online and was told to do it at the airport only to find a sold out flight and no record of my booking. Spent 5x the cost on another flight and no explanation from Kiwi.com.

kiwi.com informed me that one of the flights in the itinerary is canceled and I need to rebook that part of my trip. I checked the airline website, the flight was NOT canceled.
This is a very obvious FRAUDULENT.
kiwi.com needs to be banned. I wonder if there is any forum where I can file a case against them that would ban this company.

One star is even too much for this website. This is scam! They canceled my flight and they are refusing to refund the fee. Kiwi, you guys should be embarrassed!

If you decide to buy a ticket here, think that you won't be able to travel and you won't get your money back.

We bought a ticket from them which was cancelled by Turkish airlines. We were happy for any alternative flights and Turkish airline was happy to provide one. However, Kiwi.com was requesting an additional £400 for an alternative flight, even though Turkish airlines was providing it for free.

We booked tickets for a flight and at the time of booking it said we could add checked bags after booking. When we went online to do this it would not allow us to add checked bags even though we can go on the airline site and they allow them. After a lot of research to find a contact number we called them and the told us we could cancel the flight on line and we may or may not get a refund. Save your money and use a different site!

My family and I booked round trip air travel from the U.S. to Brazil. At the last minute our itinerary was changed by kiwi and we had to pay extra for the alternative flights. The original itinirary included checked luggage and kiwi was trying to have us pay additional fees on the alternative flights. It took nearly a week for them to admit that they were double charging. Upon our return, I deleted my account on kiwi. I strongly recommend to stay away from using this deceptive and untrusty travel site.

I applied for a refund for a flight in May. In July I was told that it takes 3 months to get a refund and that I cannot be given an update. They blamed the airline for being slow to offer a refund, then claimed that the company has so many claims that it takes 3 months, then I was told that I should have paid for refund service if I wanted better service. There was no commitment to returning my money even in 3 months. This is clearly not a reputable company. I would suggest buying elsewhere regardless of the potential savings.