Kiwi.com

When my son missed his flight due to unexpected extreme delays in security and traffic to the airport (Airport 2 hours from our house), he was told that there was nothing that could be done when he called. The rep hung up the phone and gave no options. The rep should atleast tell him of options he can pay for to get where he needed to go. This was my son's first flight experience and first time using Kiwi.com and this service was terrible. We had to drive him over 9 hours (18 hour round trip) to get him back to college.

I wouldn't wish this company on my worst enemy!
If you are silly enough to gamble with a "booking"with Kiwi.com, just be aware that for every dollar or pound you spend, you will have nothing to show for it. No flights, no refund whatsoever.
Some are even silly enough to pay more money to these scammers in a lame attempt to recover some money. In return, you get scammed twice.

Buyer beware! You have been warned!
These guys will be in administration soon if they are not sued by a global class-action first.

My friend and I decided to go on a three week vacation from Canada to Europe. My son told me he booked his vacation with Kiwi.com and was very happy with the arrangements. So I started booking. The Kiwi website is very easy to use, it is clear and gives you the best results. I was able to book our trip to Europe in one afternoon. We visited five countries, stayed with Airbnbs and had an amazing worry free vacation. Everything we planned and scheduled worked amazingly and resulted in a knock out vacation.
I would like to thank everybody at Kiwi.com who made our travel experience pleasant, affordable and carefree. While we were on vacation we were already thinking about our next trip with Kiwi.com. Can't wait to book with Kiwi. Com again soon.
Sincerely, Giuliana Giacomini

Never again.

Our flight was cancelled due covid, which would be understandable if... We didn't call to kiwi several times and they assured us, that the flight is still on until we got to Munich to see there is no trace of it. So we didn't have flight we paid for + had to rent a car to get home at all.

We got confirmed that they will refund us on their helpdesk, but now they outsourced their customer support to India and after more than a year no money. (We had kiwi refund insurrence)

We needed to add an extra luggage on our way back, and the system didn't allowed us to add it, because on the way in our first flight had a delay and the website got bugged preventing me to make any changes. We called the central, and they didn't help. Saying that they couldn't do anything.
His suggestion was to book the luggage directly with the air company at the checkin. As we were in Bali (Indonesia) flying to Fort Laudardale USA, we needed to do 3 different check ins, and it cost thousand dollars.

Stay well clear of them Disgrace!. Booked a flight from Germany to dublin 55.08 e no flight confirmation ever came! No customer service to contact and no flight booked! So I had to book a 2nd flight with another company to get home.
They took the 55.08 euro from my account though! Trying to even contact someone for a refund is impossible to say the least.
The worst company I have ever dealt with I am only glad my loss wasn't worse I feel bad for others who are out of pocket for more money!
Please do yourself a favour use another company instead!

It is the worst customer service they dont resolve nothing to you! They steal your money. I purchase round ticket including the baggage they never transfer the fee for the baggage, to the airline. JUST A RIP OFF!.
They dont refund any money back for the bad service. Absolutely I dont recomend this site.

Don't book with kiwi.com, it is a fraudulent company with no integrity. They will advertise flights they can't provide, they will send you invalid tickets, they will take your money & give you 10% of the initial amount or give you 10 Euros. Worst company ever.

Kiwi will provide you a good price for international travel but they will not clearly inform you of baggage requirements. One airline may allow a carry-on and a bag to stow under the seat where another will only allow a single carry-on. Then one airline has a 10kg limit where the next one may have a 12kg limit on weight. Kiwi will not provide this to your so if you have 2,3 or 4 flights, you have to do ALL the analysis. I would never use their service again and would absolutely pay a little more and book directly with the airline or just go through AAA. I even paid for $89 annual membership so I did not suffer like this again as Kiwi ruined my European vacation. They changed my flights 5 times prior to the day of departure inevitably delaying my initial flight 8 hours and return flight 13 hours. Their customer service is not very good and has no real idea how to help.

Kiwi.com is the worst place to get your ticket if I had read reviews before I book flight I would never ever book from this company totally scam pretty quick to charge your card but refused to refund. People be aware of this scam I would never recommend my family friends and anyone.If you want some money in your pocket never book from this. Worst service they never pick up the call. They don't have proper phone number to call.Be aware with this scammer never book my flight from them again. Half hour left from my flight but they refuse to get me a boarding pass I went to customer service and he said can't do anything to get me in. I asked him to rebook he refused to do so I came home losing $300 Worst place to book flight be aware.

So you have 2 options. Pay extra for another planeticket that they cancel and if that's cancelled aswell then good luck because they can then ask you for more money again. You can ask for a refund but ive been waiting 8 months now and they haven't even written an email.

This site is a SCAM, do not use! After booking a flight that was canceled, they refused to refund the amount. Upon investigating with the airline, a fraudulent card was used to make the booking. Terrible customer service, a complete waste! If a zero star rating was possible, it would suffice!

They sold me a ticket with missing information. They give me the ticket as Toronto to Istanbul. But in fact it was part of a deal of trip Toronto to Istanbul to London. But the Turkish air line was rude too they didn't accept me because when the know I will be in Istanbul as final destination.

I booked a ticket from Mexico City, Mexico to Boise, Idaho, USA, with a plane change in Las Vegas, Nevada, USA. KIWI.com allowed 1-hr between landing in Nevada and leaving for Idaho. Because I was traveling internationally, after landing in Nevada, I had to go through customs and take a bus to another terminal - those activities require extra time. The time allowed by KIWI.com was insufficient and I missed my flight to Idaho!
When I use a company to book a flight, the expectation is that they will take care of the details (such as providing sufficient time when traveling internationally!). Also, I had to buy a $400 USD ticket with another airline to make it to my final destination. Because the airline that KIWI.com had used, did not have another available flight for 4 days!
When I asked KIWI.com to reimburse my fee (for their error) - they laughed in my face.
This company will never be successful. Just awful!

I found a ticket from Eastern Europe to Cincinnati with three flights (this is normal) for $300. Usually, on the off months I pay between $600-$900 and during peak months I pay between $1k-$1.2k. Reading all of the reviews, and having a horrible experience with BravoFly, I was 1000% skeptical and worried. I think I didn't have a bad experience because there were no cancelations with any of my flights since I bought it about 10 days before departure. I didn't have to communicate with anyone from their team, everything went pretty normal. My review is that they saved me money and I was able to get from point A to point B. I will definitely continue using them for my flights.

It is the worst. It is better not to use it.

I booked a flight between Tokyo and Manila. I then needed to reschedule and applied to change my flight reservation. I was assured that a receipt was issued for the difference and payment due to the flight change. A booking number was also issued.

I was then asked to submit my passport information via the message function of the app. Since it was the message function of the app, I was late to notice and by the time I sent the passport information, the ticket was already sold out and could not be changed. The original booking fee was not refunded.

If you don't want to have an experience like mine, don't use kiwi. You will waste your money.

The following is an addendum to my review after I wrote it once.
They say in their reply that they will respond as soon as possible, but there is no follow up after that. This is a really bad company. I really don't think you should use this travel agency.

I have been waiting on a refund from Kiwi for 11 months now. Alitalia and EasyJet have refunded Kiwi however Kiwi have, until about 6 weeks ago, been telling me that the refund process takes some time. Now, in the past 6 weeks, they are refusing to respond to my messages. They have now been in funds for several months and are holding those funds. I suspect they are doing this with a number of clients to keep themselves solvent. It is a blatant breach of bankruptcy laws to continue to trade whilst insolvent. Appalling... I plead with everyone that, until such time as the banks propping up this company are left with no option but to call in Kiwi's enormous debt - DO NOT BOOK WITH KIWI!

Promised over last 2 to 3 years, a full refund, I never received any and lost 2 tickets for my daughter and I to fly to Melbourne and back return...you kept my money...I now would like 2 new flights for my daughter and I to fly and you should pay for this with the offer of flughts