Kiwi.com

I bought a 2 layover flight from kiwi, for the first time. In the IOS app there is no information or page under my ticket related with the visa issue; however in the WEB version there is! But it was too late that l unfortunately got aware... There is no customer help in kiwi apart from reading the same answers.

Take your money and say you have to pay again as they do not refund and the only option is an alternative flight which was as twice as expensive and with more layovers and would happen a couple of days later then needed.
My ticket was Kiwi Guarantee protected and I expected to receive a full refund as a company cancelled a flight. Kiwi refused to provide such and their manager was absolutely noncooperative and instead of calling within an hour as promised, he called 6 hours later in the middle of the night.
I am making a complaint to CAA and other companies about those frauds. It's in process

Do not book with kiwi.com. Book directly with airlines. Kiwi.com is a scam... the worst customer service... asked to speak to a manager 3 x after over an hour waiting and got hung up on. If I could give them below a 1 star i would. They do not apologize for bumping your flight instead try to charge you for booking another flight and give you an alternative flight with more connections and would not work with your original connection flight. The last person I spoke to at Kiwi.com was Dana but would not give me her last name seems odd. They will not assist you at all. There tactic is to hang up the call so they do not have to deal with the customer. No one will call you back and if you ask for a manager to call you it will not happen. The situation will be flipped on the customer even though we do not have any control of the situation. AVOID KIWI.com at all costs. Not worth it.

Worst website ever! Canceled flight and didn't let us know till one hour before! No refunds NOTHING! Non accommodating! Just a horrible flight website. They sorry no refund or credit. They said just go online and book another one! Totally ruined my wedding! POS!

Avoid! Do not use Kiwi.com. Should you encounter any difficulties their customer service is a shambles. Cancelled flights? They offer you a tiny fraction of the cost of yoir flight in worthless kiwi credit, or charge you again to pursue a refund which takes 6 months and no guarantee. They withhold infornation on booking reference with airlines to prevent the customer pursuing a refund direct with airlines that offer them. All round untrustworthy, avoid at all costs. ZERO stars

Cancelled my flights 9 times over my 3 month stay in Russia. Last one was when i was on my way back home to Canada and they stranded me in Russia. They booked me(I already paid them)on a flight to Europe and landing in the USA when they clearly already knew that i wasn't allowed. I had to book another flight that took off 12 hours later. They were rude to Lufthansa personnel on the phone and hung up on them and i had to call them back. They said it was my problem. Waiting for a refund from kiwi...

I paid for a ticket that allowed to me to recoup 80% of my ticket expense if I had to cancel. I canceled within 24 hours and they only refunded my 50% of the ticket. They told me that part of the ticket cost was not refundable. Even though, the option says "80% refund of the ticket and any airline services if you cancel". They are scammers. Do not buy a ticket from them.

This company is a scam. I booked a flight. I got an email saying they were in the process of booking my flight. 24 hours later they said they could not book it. They sent me an email with alternatives. Guess what one of my alternatives was the original flight I wanted but 600.00 more than the original price.

On May 2023, I booked a flight from Jogyakarta to Kuala Lumpur. But my dad has been taken ill and I would like to postpone or cancel my trip...unfortunately there is no facilities to help me do this. They just make it so hard for us to cancel. Paid RM1737 for this trip. The app does not give us a window to retrieve our booking info e/though I key in the PNR no. I have an air asia account- so I thought it was the same thing when I booked. Obviously its a scam! If you see anything related to kiwi.com -DONT CLICK ON IT! Negative rating. Dont even deserve 1*

I mistakenly booked off of Kayak which took me through Kiwi, typically I don't need to adjust flights but of course this was the one time. They don't offer cancellations of any flights, just a $10 credit towards your new flight. The airlines themselves would let me rebook for a fee so they're obviously scamming people. Flights were no cheaper than going directly through the airlines. There's zero added benefit to using Kiwi. When I spoke with a representative they offered zero help.

Such an unreadable company and when thy do wrong you cant even call them as they dont want to offer a phone line for complains!

I have booked flights july last year which do to covid was cancelled... but as we had paid extra for the kiwi guarantee which states
The Kiwi.com Guarantee protects your trips from unexpected carrier changes. We even guarantee connections between carriers that don't usually cooperate. Going to miss your connection? We'll protect you from delays, cancellations, and rescheduling.
We as today nearly 1 year after we still haven' t received any refunds but also kiwi would no respond to our emails a part from an automatized mes saying they are looking into i? For 1 year? Disgusting

I have never had any troubles as with Kiwi and i would never book with them again and i suggest to anyone to do the same!

Initially their customer service was okay, however I missed my connecting flight and therefore wouldn't get back to my destination on the same day, so I booked another flight and cancelled my check in for the new flights automatically booked by KLM. I requested a refund at the airport whilst waiting for my next flight, kiwi said they'd get back to me within 10 days with the outcome and I'd receive it within 30. I received absolutely nothing for over a month, so I emailed them asking for an update where they said I wasnt eligible for a refund at all. I emailed back asking why and explaining the situation and they still havent got back to me (this was about a month ago now).

Avoid kiwi if you can, their customer service when wanting money is decent (when I wanted to add stuff on to my booking), but when it comes to refunding money, their customer service is non existent.

I booked a return trip London to Berlin, but they claimed my flight was cancelled by the carrier but they lied the carrier still has the flight but they wanted me to take an £11 refund to change the flights & when i done that they removed my return flight. Which went up to £250... avoid please they ruined my weekend away im sure they will ruin yours too.

I booked a flight with kiwi because the fare looked amazing, well it was a night mare. I received a confirmation that my flight had been changes on my way to the airport. I called for assistance but was told by them to call the carrier if I wanted help. I did and was informed that kiwi purchased a standby ticket for my flight and I would Comoros be bumped until they had a flight that wasn't full. Kiwi is a scam company and don't stand bet tickets they sell.

WOW! This is my first booking with Kiwi.con and I just got scammed.
I booked a return flight from Costa Rica to Panama. When I arrived at the airline counter to check in, the airline refused to allow us to board the plane. They informed us that the flights final destination that we were booked on was Colombia. So Copa Airlines told us they do not allow passengers to get of the plane mid destination.
So then I spent two hours talking to the Kiwi.com agents to no avail. They kept going around in circles about documents, requirements, tiny hidden disclosures etc etc etc. The bottom line I had all my documents needed, I fulfilled all my requirements to travel. It was the airline who refused service becuase of their disagreement with Kiwi. Through no fault of ours, kiwi will not refund our tickets.
Kiwi is a total scam!

This company is dishonest...a total scam. They intentionally booked me on a flight that would not allow a checked bag and for my connecting flight, a type of fare that did not allow any bags at all. How did they expect me to get on a plane for four days without a bag? Refused to fix the issue for me with a new flight and the flight could not be rebooked with the airline because Kiwi used "points to purchase" so it had zero value. Never do business with them - SCAM!